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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Academy St. #3DNew York N.Y. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfile: I have worked with a diverse population in various clinical and social service facilities for over fifteen years. Known for the ability to learn and manage new systems and methods quickly. Work well independently and as a team member. Identify various crisis circumstances and implement concern and guidance for behavior modification and client stability. I approach each position with expertise and professionalism while working effectively and efficiently to represent my company.SKILLS:Microsoft: Word, Excel, PowerPoint, Desktop Publishing, and Internet Research. Knowledgeable of TREAT, AWARDS, YARDI, MAVEN, CTDB, BAHN, EPACES, MAPP, ECW, and CARES systems. Excellent communication and interpersonal skills.EXPERIENCE:Bronx Parenting Housing Network Inc. May 2022- Dec.2022Director of Social Service/DHS Family ShelterLead the Social Services team in all aspects of service provision to our clients.Identify, evaluate, and establish service linkages with community-based providers.Prepare for, participate in, and or lead any internal or DHS client case conferences.Conduct weekly or bi-weekly supervision with all direct reports.Provide supportive counseling to children and families.Partner with the Housing Specialist in identifying appropriate housing resources.Participate in unit inspections, assessing client household skills and ADLs and leading the team to respond appropriately and timely to any clinical concerns.Coordinate the admission and discharge process of shelter residents.Enforce DHS/BPHN rules, policies, and guidelines by proactively outreaching and counseling clients.Participate in the reporting, investigation, and documenting of all significant incidents to the Shelter Director, BPHN Executive Team members, and all appropriate reporting agencies (DHS, ACS, NYPD, etc.), as required by all applicable regulations and laws.Compile and contribute statistical data to the Shelter Director (or anyone / he designates) in support of internal and external reporting requirements.Prepare and submit case summaries and reports both internally and to regulatory agencies.Respond timely to requests for information from BPHN, DHS and or any external entity in consultation with the Shelter Director.Participate in: weekly or bi-weekly supervision with the Shelter Director; weekly all-staff meetings; monthly Community (Residential) meetings, some of which may extend your work day by an hour.Mediate conflicts between direct reports and any program staff members, or staff and residents.Assume all duties as required in the absence of the Shelter Director.Assure that performance evaluations of direct reports are completed and reviewed annually or at the end of the probationary period for new hires.Ensure that case files are organized, and client records are accurate, current, and meet all DHS specificationsDevelop and revise clinical policies and procedures as appropriateIdentify and enroll staff in all appropriate trainings and conduct in-service trainingsFacilitate participation of social services staffers in monthly community meetingsConceptualize, develop, and provide oversight of group activities designed to enhance the skills and self-esteem of program participants.V.I.P. Community Services, Bronx, N.Y. Dec. 2019 - August 2020Quality Assurance Manager/Supervisor (Health Home)Manage quality assurance systems and processes to ensure compliance with the funder, contract requirements, and deliverables.Conduct internal audits and case record reviews, to provide objectives and contemporary, relevant, and actionable data on Health Home Program.Prepare corrective action and performance improvement plans, per funder specification.Analyze, interpret, track, and communicate statistical data for the benefit of staff in all capacities.Write detailed reports and summaries.Serve as a liaison between Montefiore Hospital BAHN Dept. and Program Manager.Report CCMs quality assurance practices and quality improvement initiatives to OMH and OASAS.Perform a variety of activities within the scope of Health Home Care Coordination Dept.Attend monthly leadership meetings.Participate in all staff meetings.Volunteers of America, Bronx N.Y. Jan. 2018- Nov. 2019Senior Case Manager for the Mentally IllManage and supervise a team of Case Managers.Provides case management for the chronically homeless, with a psychosis.Facilitate groups on ADL Skills and Coping Mechanisms.Conduct ISPsDocument all progress notes in AWARDS System.Conduct unit inspections and wellness checks.Advocate for the residents when engaging with service providers.Conduct referrals for Mobile Crisis Unit.Conduct referrals for Visiting Psychiatric Services.Conduct referrals for academic, employment, and training programs.Escort residents to various appointments with City and State agencies.Conduct referrals for Emotional Disturbed People.Conducts the Columbia Suicide Severity Rating Scale with residents.Distribute psychotropic medication to residents.Case conferences with service providers to ensure residents receive appropriate care.Assist in the development of a Safety Plan with residents.Assist in the development of a Wellness Recovery Action Plan with residents.Complete and submit 2010E-housing applications to HRA for placement.Gay Mens Health Crisis, New York, N.Y.Senior Care Manager-Coor. Care June 2016- Dec. 2018Interviewed clients to assess client needs, prioritize needs, identify barriers in addressing needs, and strategize to overcome barriers.Orientated and educated clients and sometimes their families by meeting them; explaining the role of the care manager; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.Performed and reviewed client intake assessment and uses results to coordinate the completion of the care plan, self-management goals and strategies; documents them in EMR.Worked closely with the interdisciplinary care team including PCP, psychiatrist, therapist, residential services, and substance abuse treatment program, ACT Team, etc.Respected clients by recognizing their rights; maintaining confidentiality.Maintained quality service by establishing and enforcing organization standards.Maintained client care database by entering new information as it becomes available; verifying findings and reports; backing up data.Conducted home visits and participate in client appointments and case conferences in the community with other providers including HIV primary health care and treatment providers.Researched community resources and government benefit programs to determine eligibility criteria, provide appropriate referrals, and perform follow up activities for referrals.Received alerts to inpatient and ER admissions of targeted patients, visits patients during inpatient stays and participates actively in discharge planning and care transition activities; and contacts patients on the day of discharge from inpatient services and ER or within 24 hours.Mosholu Montefiore Community Center, Bronx, NYSocial Worker (MSW Internship) Sept. 2015-May 2016Conducted interviews with individuals and families to assess and review.Conducted intakes to obtain significant information.Conducted psychosocial evaluations.Developed Service PlansUndertake and write up assessments.Provided support, encouragement, empowerment, and empathy.Escorted clients to various appointments.Provided referrals for outside agencies.Participated in multidisciplinary activities.Case Conferenced with professionals in other agenciesAdvocated on behalf of clients.Maintained accurate records and prepare documents for submission to agencies.Participated in various trainings, supervision, and team meetings.National Action Network Center (Al Sharpton), New York, NYCrisis Counselor (Internship) June 2014- June 2015Staffed the dedicated clinic crisis phone lines for specified hours as assigned by Coordinator of Crisis Intervention.Provided supportive counseling to individuals who contact the dedicated clinic crisis phone lines.Provided lethality assessment with corresponding documentation and dispatch appropriate level of intervention.Provided information and referral to individuals who contact the dedicated clinic crisis phone lines.Screened all clinical calls for lethality per AAS guidelines.Entered all calls in an I Carol call report, including demographic information and presenting problem.Appropriately complete interagency referrals.Provided contact and referrals to various attorneys regarding crisis.Participated and engaged in clinical supervision with assigned Crisis Director.EDUCATIONCapella University July 2018-PresentDoctor of Philosophy, PhDArea of Concentration: PsychologyBoricua College Jan. 2017- May 2018Masters of Science, Human ServicesG.P.A. 3.9HONORED: Summa Cum LaudeThe College of New Rochelle Jan. 2012-May 2015Bachelor of Arts, Liberal ArtsArea of Concentration: PsychologyG.P.A. 3.825HONORED: Whos Who & Magna Cum LaudeCertificationsHousing Works Inc. Certified in Case Mgmt. Sept. 2002- Aug. 2003 |
