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Candidate's Name
Pittsburgh, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWORK EXPERIENCETax RepInternal Revenue ServiceJanuary 2023-January 2024Handled Individual Tax accountsPayment PlansPast DueIncome TaxCredit RepDuquesne Light CompanyApril 2022-October 2022Handled credit callsCustomer ServicePayment ArrangementsExtensionsTerminationsIntake InterviewerDepartment of L&IMarch 2021--January 2022Reviewing and approving unemployment claimsFraud claimsCustomer service, questions, informationEstablishing customer accountsTroubleshooting Customer accountsCustomer chatPatient access coordinatorChildrens HospitalAugust 2020 to January 2021Emergency RoomHigh pacedInsurancesCustomer ServiceCo- PaysPaymentsPatient Access CoordinatorAllegheny General HospitalMarch 2020 to July 2020Emergency roomHigh pacedInsurancesCustomer ServiceAppointment bookingCo-paysPaymentsFraud SpecialistCitizens Bank - Pittsburgh, PAJanuary 2019 to December 2019Filed fraud claims for CustomersFiled stop payments on Customer bank accountsAssisted customers with identifying fraud on accountsAssisted with online banking fraudCSR - Customer Service Representative PNC Financial Services Group March 2018 to September 2018Assisted Customers with all account questionsAssisted with money transferOnline bankingClosing Of accountsFraud claimsDirect Support ProfessionalThe MENTOR Network - Monessen, PA November2014 to January 2016Assisted with in-home daily needsGrocery shoppingtransportation to and from work, or day programsComfort and love towards patientsMail CarrierUSPS - Clairton, PAMarch 2014 to May 2014Sales AssociateMacy's - West Mifflin, PANovember 2011 to February 2014Shoe salesCustomer ServiceInventoryClosingCashierLowes Home Improvment - Belle Vernon, PA May2011 to November 2011CashierK-Mart - Belle Vernon, PASeptember 2010 to February 2011/American Express/direct tvPrsecision response Corp - West Mifflin, PASeptember 2007 to December 2009Medical Records SecretaryWest Penn Hospital - Pittsburgh, PA February 2006 to February 2007Filing and sorting of medical recordsRetrieval of medical recordsCopying, faxing, answering phones and assisting patientsEDUCATIONCustomer Service/Retail ManagementGoodwill Industries12/5/22-1/20/22CertificateBachelors in Fashion Management and MerchandisingArt Institute of PittsburghSeptember 2014 to PresentDiploma in PhlebotomyNational Career School - Uniontown, PADiploma in Business Office TechnologiesPittsburgh Job Corps - Pittsburgh, PASKILLSMicrosoft Office (10+ years)Can type 40 wpm (10+ years)ASSESSMENTSCustomer Focus & Orientation Skills  Highly ProficientJune 2018 Measures a candidate's ability to respond to customer situations with sensitivity.Full results: https://share.indeedassessments.com/share_to_profile/ 65eb33dc1a18e2b819bdd24deb34f0c8eed53dc074545cb7Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.ADDITIONAL INFORMATIONSKILLSCan type 130 wpmcertified in Microsfot word, power point, excel, and spreadsheet  leadership training completion