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Click here or scroll down to respond to this candidateDOUGLASGRIGGSEMAIL AVAILABLEPHONE NUMBER AVAILABLEFarmingdale, NY Street Address
Dynamic leader with a proven track record at Costello's ACE Hardware, enhancing customer satisfaction and team performance through expert time management and CRM proficiency. Excelled in sales analysis and customer relationship management, significantly increasing customer satisfaction ratings. Skilled in fostering team collaboration and efficiency, with a keen focus on results and achievements. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.PROFESSIONAL SUMMARYWindowram - Sales Consultant71 Heartland Blvd Edgewood, NY 11717 03/2017 - 06/2024 Lowes Home Improvment - Deprtment ManageFarmingdale, NY 01/2014 - 03/2014WORK HISTORYAdvised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.Used consultative sales techniques to understand customer needs and recommend relevant products and services. Provided sales and customer service assistance to walk-in traffic Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.Followed up with existing customers to provide additional support and address concerns.Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Time ManagementCustomer RelationshipManagementCRM proficiencyProduct and service knowledgeObjection handlingClosing TechniquesSales AnalysisSKILLSSUNY FarmingdaleFarmingdale, NYHigh School DiplomaFarmingdale Senior High SchoolFarmingdale, NY 06/1982High School DiplomaEDUCATIONCostello's ACE Hardware - Store ManagerGreat Neck, NY 05/2010 - 05/2013Maximized performance by monitoring daily activities and mentoring team members.Cross-trained existing employees to maximize team agility and performance.Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.Managed inventory control, cash control, and store opening and closing procedures.Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Assisted with hiring, training and mentoring new staff members. Improved customer satisfaction through staff training in customer service and product knowledge.Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Completed point of sale opening and closing procedures. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.Rotated merchandise and displays to feature new products and promotions.Maximized sales by creating innovative visual merchandising displays and store layouts.Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.Reconciled daily sales transactions to balance and log day-to-day revenue.Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.Supervised guests at front counter, answering questions regarding products.Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. |
