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ObjectiveI am a highly versatile, project and operations management professional with over 25 years of experience supporting the Department of Defense (DoD) and other federal agencies, as well as private corporations. I am seeking new opportunities in which I can apply my experience, skills, and formal education to continue providing mission critical IT support services.ExperienceA self-starter with over 25 years experience in the Information Technology field, I have extensive skills and experience in everything from remedial maintenance on low speed communications circuits to engineering/design and installation of complete communication centers. Over the last 10+ years I have managed departments of highly skilled engineers that operate and maintain a very complex network architecture with over 8500 network devices supporting 60000+ customers at the Pentagon and the surrounding areas in the national capital region. Between 2008 and 2014 I served in the position of Deputy Manager, Service Management at the Pentagon. In this role, I provided technical project management and supervisory support to a team of project managers and professional network engineers which design and implement the cutting edge technologies used in supporting the Pentagon IT networks and its customers around the world, as well as serve as the technical PM accountable for cost, schedule and performance for a project portfolio exceeding $200 million of ultra-high visibility projects for the Joint Staff and other high ranking DoD leaders.Key Knowledge AreasProject Planning  Project Initiation  Project Execution  Project Monitoring and Control  Acquisition Management  PMO Operations  Schedule Development and Management  Change Management  Configuration Management  Requirements Development and Analysis  Risk Management  Personnel Management  Team Development and Leadership  Operations Management  Communications Management  Quality Assurance (5YRS.)  Service Level Agreement (15 YRS.)  Quality Control  Customer Relationship Management  Technical Writing  Business Development  Proposal Management  Contracts Management  IT Service Management  Service Design  Service Transition  Service Operations  Incident Management  Change Management  Requirements Management  Process Management  Strategic Development  Continuous Service ImprovementProfessional HistoryFredericksburg Limousine LLC, Fredericksburg, Virginia 05/2017-07/2019. Currently part-timeOperations Manager/DriverManagement of 2 executive transportation companies (Fredericksburg/Anytime Limousine) with responsibility for the growth and development of drivers, tracking work assignments, implementing new policies and developing new marketing and advertising strategies for future, long-term growth. I am considering this business as a possible investment opportunity, so I have spent this time learning the business and helping improve the market share.Future Technologies Inc., Fairfax, Virginia 07/2015-09/2016IT Manager, Joint Integrated Air and Missile Defense Organization (Joint Staff/J8)Management of IT Dept. with responsibility for the growth and development of staff, tracking work assignments and providing papers/briefings/procedures to government officials and FTI leadership. Manages the daily operations of JIAMDOs LAN and other automated information systems as appropriate. My IT department provides on-site technical advice and assistance pertaining to hardware and software requirements, LAN needs, personal computer equipment, printers, and associated software applications in support of JIAMDO mission requirements. Other responsibilities include the development of policies and procedures to be used at the customers locations, any Special Access Programs, or specialized hardware/software installations.Lockheed Martin Arlington, Virginia 2004-08/2014Technical Project ManagerManaged a staff of up to approximately 30-50 level 4/engineering personnel. Responsibilities included the growth and development of staff, tracking work assignments and providing papers/briefings/procedures to government officials and Lockheed Martin management. I was also required to provide technical analysis in MPLS data network planning, engineering, designing and recommending standards, and developing policies/procedures for operations and maintenance. I provided analysis for implementation techniques and tools for the most efficient solution to network problems and recommended improvements to the technical environment as appropriate to budget and business needs. Other responsibilities included documenting, escalating, and proposing solutions for resolution of service-related issues and the development of standard operating procedures.In this role I also managed technical engineers responsible for the IT network, as well as the Enterprise firewall infrastructures. For the last 5+ years I was providing senior management oversight for the Network Improvement Programs portfolio of projects which was responsible for the planning and implementation of multi-year enterprise technologies to include multi-million dollar life cycle replacements within the Pentagon along with various other projects. Other successful projects included the deployment of the Pentagon Enterprise network to Ft. Belvoir supporting the BRAC 132 initiative, which relocated some 3700+ customers from the Pentagon/NCR to renovated buildings on Ft. Belvoir. Services included NIPR, SIPR, VoIP, and secure video tele-conferencing. I have a thorough understanding of environments that contain both Juniper and Cisco platforms employing multiple routing protocols (BGP, OSPF, EIGRP, VRF VLAN extensions VLAN tagging, PCoIP, VoIP, QOS, GETVPN, VLANs, ACLs, etc).I have extensive knowledge in advanced troubleshooting of performance problems and network failures in complex networked environments including voice and VDI applications. Experienced with in-depth troubleshooting and configuration of complex data centers, switching and routing environments, and the evaluation, testing, and planned deployment of new network technologies. Program/Project Management skills include creating technical work breakdown structures encompassing technical task sequencing, and critical path against timeline for individual execution or for distribution to skilled senior engineering / project management teams.Senior Optical EngineerServed as the lead Subject Matter Expert for the Cisco DWDM system by providing technical analysis in data network planning, engineering, and design. Provided analysis for implementation techniques and tools for the most efficient solutions to network problems. Maintained technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, hubs, bridges, gateways, etc. Coordinated third-party maintenance for network equipment and troubleshooting of problems with department users and department network administrators. Other responsibilities included developing uniform operating procedures.Qwest Communications Chantilly, Virginia 2002- 2004Senior IT Operations TechnicianReviewed, analyzed and resolved field construction problems, discrepancies or interference. Provided interpretation of plans, detail sheets and specifications for contractors or inspectors. Attended various governmental and general meetings representing the ISP department. Acted as team leader for installations of various types of transport equipment. Provided O & M support for various government contracts. Instructed junior technicians on equipment and installation/maintenance procedures.Pathnet Inc. Reston, Virginia 1998- 2001Operations Manager, Network Operations CenterResponsible for managing all aspects of service for the Pathnet national network and assuring achievement of corporate service goals. Provided management of network operations center, including supervising network controllers who performed network monitoring, repair coordination, and network performance analysis. Other responsibilities included monitoring network performance to achieve service goals; managed trouble repair process; oversaw circuit provisioning activity; developed and documented operations methods and procedures; managed circuit pack depot; and conducted personnel administration.Network Quality Assurance ManagerPrimary responsibilities included working with engineering and equipment vendors to establish standards for network quality. Worked with MIS and other systems groups to develop programs to accurately measure and track network quality. Using industry standards and tools, conducted a daily analysis of the Pathnet networks and take proactive measures to correct network anomalies.Operations Support SpecialistProvided second level support for the network operations center that controls/monitors over 14000 route miles of miles of digital microwave radio. Evaluated new software and hardware releases, and new vendor equipment prior to deployment. Prepared and implemented new test plans and procedures. Assisted in troubleshooting and new equipment interoperability testing. Served as Subject Matter Expert on Nortel OC-192/Optera Transport Node, and OC-3 Express Multiplexers. Provide training to NOC controllers on the various equipment in the network.Computer Sciences Corp. Falls Church, Virginia 1996  1998Electronic Technical SpecialistAssigned as a Team Leader on the Department of State / Diplomatic Telecommunications Installation Services (DTSIS) task ordered contract responsible to the Department of State Program Office (DTS-PO) for the installation, upgrade, and integration of the DTS network throughout the world. As a Team Leader, I supported the Field Support Group (FSG) in design, testing, integration, and troubleshooting of circuits and cabling requirements for the network. My responsibilities included the processing of Installation Material Requests (IMR) for rack and stack, cable fabrication, testing, and integration of new installation per the Request for Change (RFC) for future installation. All of this required a working knowledge of various types of multiplexers, modems, packet switch nodes, LANs, routers, cable fabrication and installation, fiber optic fabrication and termination, duct and conduit installation, and the tools necessary for E & I work.Milcom Systems Corporation Charleston, South Carolina 1993 - 1996Electronic TechnicianServed as the primary technician, responsible for all IT communications related fiber optic networks for the Office of Naval Intelligence. Other responsibilities included being a maintenance technician for the Office of Naval Intelligence wide area network (WAN) and troubleshooting secure Naval telecommunications equipment worldwide.United States Navy Washington D.C 19891993Crypto-logic Technician Maintenance (CTM2)Performed installation activities in support of Commander Naval Intelligence Command at locations in Suitland, Md., the Pentagon, Crete Greece, and many other intelligence installations around the world. I worked with state-of-the-art, highly classified equipment in support of mission critical intelligence.Education/CertificationsCOMPTIA Security + CertifiedProfessional TrainingElectronics Technology NTTC Corry Station, Pensacola, FL.Crypto-logic Technical Training School NTTC Corry Station, Pensacola, FLTSEC/KG84, 81, 194, 95-Limited Maintenance Course Norfolk, VAFiber Optic Theory/Terminations Training Ft. Meade, Md.Lockheed Martin Project Management 101 College Park, MDVendor Training CertificationsONI Optical Add/Drop Multiplexer Chantilly, VACisco ONS 15454 Optical Multiplexer Cisco Training Facility, Herndon, VAIDNX 20/70/90 Multiplexer Computer Science Corp., Chantilly, VANortel S/DMS OC-192 Transport Node OAM&P Nortel Raleigh Training Center, Raleigh, NCNEC IMT-150 SONET Multiplexer NEC Training Center, Herndon, VANEC 2000 SDH/SONET Microwave Radio NEC Training Center, Herndon, VAFujitsu FLM-150 SONET Multiplexer Fujitsu Training Center, Raleigh-Durham, NCTimeplex SuperNode Multiplexer Installation/Maintenance Suitland, MDTimeplex Link/2 Multiplexer Operations/Maintenance Suitland, MDOperating Juniper network routers in the Enterprise, Herndon, VaDiplomaLeeds High School, Leeds, ALCollegeI have completed 69 credit hours towards a Bachelors of Science for Information Technology at Strayer University.Additional Skill SetsProficient in the use of Microsoft Office SuiteVisioRemedyMetaSolve Telecom Business SolutionsNetCoolCisco Transport ManagerNortel PresideProjectwiseSharePoint