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Title Program Manager Customer Service
Target Location US-VA-Paeonian Springs
Email Available with paid plan
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15996 Old Waterford RdPaeonian Springs, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
PROGRAM MANAGEROver 14 years of demonstrated experience as a proven leader and mentor of teams, both as an Army Officer and as a federal contractor; Expert consensus builder in dynamic, high-pressure environments with a track record of identifying solutions for senior decision-makers. Skilled in recruiting, motivating, training, and retaining high performing staff to achieve organizational goals.Stakeholder AnalysisCustomer ServiceStakeholder EngagementProgram ManagementInterpersonal SkillsData ManagementBudget ForecastingTrainingCommunication PlanSECURITY CLEARANCETop Secret/SCI with PolyWORK HISTORYCONFIGURATION MANAGER, JACOBSJune 2023  March 2024Provide administrative and technical support to Government-led change management forums (i.e., Configuration Control Board (CCB), Technical Review Board (TRB))Responsible for developing and implementing a Configuration Management Plan (CMP)Develop the process of configuration management and lead the process to a high standard and well documentedManage, maintain and develop the CM environment for hardware and software product build, staging, testing and integrationLeads work and works with Level 1 technician on deploying, configuring machines, and system problemsManages the configuration management plan, principles and processes and their implementationSENIOR PERFORMANCE ANALYST, JACOBSMarch 2021  June 2023Performs assessment, analysis, and development of technical requirementsDocument results of JIRA workflows and process auditsProvide teams and stakeholders with documented guidanceHost daily stand-up meetings and assist the product owner with product backlogEnsure technical requirements align with and are traceable to legal and policy requirements.Implement technical requirements, in coordination with internal and external systemsManage security and accreditation requirements and standards, including creation and support of required documentationCreate and deliver program and project artifacts and deliverables to a wide array of audiences, predominantly executivesCreate reports measuring training delivered as well as development and maintenance of training metrics for internal and external reportingProduces standardized and repeatable reporting that baselines and drive performance-based decision-making in the Sponsor's organizationEngineer Tableau data visualization dashboards that allow users to actively change parameters and drill into live data to receive a precise analysis of their businessEnsure the logical and detailed conversion of customer or product requirements into total systems solutionsExperience with SQL and relational databases (SQL Server, PostgreSQL)Collects, stores, and reports on hundreds of millions of performance data points.Turn metadata into meaningful analytical trends and stories utilizing TableauUse excellent communication skills to work across organizations and customer/user community to ensure consensus and understanding of solutionsSYSTEMS ENGINEER, INTEL SYSTEMSJanuary 2021 - MARCH 2021Apply modern engineering practices for digital transformation initiatives including Agile, Model Based Systems Engineering, and Test AutomationPerform technical planning, system integration, verification and validation, cost and risk, and supportability for total systemsEnsure the logical and detailed conversion of customer or product requirements into total systems solutionsPerform functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specificationsUse excellent communication skills to work across organizations and customer/user community to ensure consensus and understanding of solutionsSENIOR CONSULTANT, GUIDEHOUSE LLPAugust 2019 - December 2020Facilitate stakeholder engagement and requirements gathering in support of a key client mission capabilityDevelop a training plan for clientsDevelop the communications strategy to promote important client initiativesIdentify and convey end user issues with technical cadre and managementSupport the implementation of several organizational transformation campaigns and initiativesDesign the organizational transformation and business process developmentDevelop, maintain, and analyze program schedulesDraft briefings and position papers covering program issuesPrepare documentation and presentation material for program milestonesSPECIALIZED SKILLS OFFICER -TARGETER, COVERENTOctober 2017 - August 2019Conduct all-Source intelligence research, analysis, report writing, and report editingManage multiple research projects simultaneously and meet deadlines in a fast-paced environmentProject planning to include: operational concept development, stakeholder engagement, and implementation of the operation.Produce high quality, tailored intelligence reports and threat assessments to all levels of client management to inform decision making and drive policyEffectively recognize threats by performing relevant all-source research and data analysis using open source and client toolsMonitor all-source information to proactively identify and assess threats of national security concernCollaborate with cross functional groups such as data science, data infrastructure, legal, and developers to enhance processes, workflows, tools, and system functionalityCoordinate with different branches and services to disseminate threats, refer new investigations, and drive progress with ongoing casesUse excellent communication skills to work across organizations and customer/user community to ensure consensus and understanding of solutionsSENIOR DATA ANALYST  LEXIS NEXIS SPECIAL SERVICESSeptember 2016 - October 2017Offer analytical support to government customers using LexisNexis tools and productsPerform due diligence and historical research of data and report result to clientsWrite deep research reports using a combination of LexisNexis products and additional web sourcesNew product development and testingProduce regularly scheduled and ad hoc reports to clientProvide insightful, well-researched analysis and guidance to clients bases on rigorous, in-depth analysis using public records, proprietary data, and open source dataSENIOR DATA ANALYST  LEXIS NEXIS SPECIAL SERVICESSeptember 2016 - October 2017Offer analytical support to government customers using LexisNexis tools and productsPerform due diligence and historical research of data and report result to clientsWrite deep research reports using a combination of LexisNexis products and additional web sourcesNew product development and testingProduce regularly scheduled and ad hoc reports to clientProvide insightful, well-researched analysis and guidance to clients bases on rigorous, in-depth analysis using public records, proprietary data, and open source dataINTELLIGENCE OFFICER  UNITED STATES ARMY RESERVEJuly 2008 - September 2017Operations Officer: Plans, controls, and executes mission operations from regiment through battalion level. Prepares detailed plans which support execution of policies and strategy. Determines training needs of the battalion and prepares and supervises training to support those needs.Executive Officer: Created company training schedules and coordinated with HQ and other agencies; tracked training progress and requirements; served as second-in-command of largest company in the battalionAssistant Operations Officer (Captain). Organized training for a 460-member military intelligencebattalion and enabled 20 soldiers to attend training in Germany, supporting the United States Armys V Corps.Assistant Administrative Officer (Captain). Selected from over 30 captains to provide administrative support for a 460-member military intelligence battalion. Instituted a process to track leader evaluations and unit awards, increasing the units administrative efficiency.Tactical Intelligence Officer: Managed a 6-member section providing intelligence to a 630-member infantry battalion during an Iraq combat mission.EDUCATIONB.A. GOVERNMENT, 2008  COLLEGE OF WILLIAM & MARY, WILLIAMSBURG, VAMASTER OF PROFESSIONAL STUDIES, APPLIED INTELLIGENCE, 2021  GEORGETOWN UNIVERSITY, DISTRICT OF COLUMBIACERTIFICATIONS UDEMY CERTIFICATE OF COMPLETION: THE COMPLETE PYTHON DEVELOPERUDEMY CERTIFICATE OF COMPLETION: THE COMPLETE SQL BOOTCAMP: FROM ZERO TO HEROUDEMY CERTIFICATE OF COMPLETION: SPARK AND PYTHON FOR BIG DATA WITH PYSPARK

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