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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEHigh-energy career Receptionist expert with an A.A. degree in Office Administration, 12 years with customer service experience, 3 years as a Front Desk Receptionist at The Morehead Inn, & 4 years as an Inbound Sales Specialist at Alltel Communications bought out by Verizon Wireless. Superior analytical skills call after call, while providing a seamless, memorable interaction.EXPERIENCEJUNE 2022 - PRESENTSALES & CUSTOMER SERVICE REPRESENTATIVE, PRIME COMMUNICATIONS, LLCProvides excellent customer service by being compassionate towards a customer and understanding their needsWorking face to face in a retail store with customers being productive by asking each of them questions in order to sale and set up new lines of service for personal and business accounts, completes equipment upgrades, setup internet fiber technician installations, and completes accessory sales transactionsProblem solving and assisting with billing questionsAbility to work under pressure, multi-tasking, and handling customer complaints or requestsWorks with wireless leaders to stand out, serve, and succeed our local communitySEPTEMBER 2020 JUNE 2022SHIFT LEADER, WALGREENSProvided excellent leadership to team members by communicating tasks & handling day to day cash functions and coaching on warehouse and vendor ordersPerformed all required cash handling duties and ensured that the stockroom and floor were ready for the next business dayPerformed customer refunds, order voids, product returns, counting down 5 registers then cash dropping in the safe, and made changes that were available to the cash registersResponsible for keeping the store keys for the opening and closing of the store without managementAccessed and developed product displays for seasonal, super structures, promotional activities, and completed resets and revisions OCTOBER 2017 SEPTEMBER 2020FRONT DESK AGENT, THE MOREHEAD INNManaged the booking and billing of all guest reservations, checked guests in upon arrival, and checked them out on their check out date, as they returned the keys to the room they were reservingReviewed daily reports, answered multiple phone lines, maintained the cash drawer and safe, and handled all guest complaintsConfirmed reservations and reviewed all notes per reservationOversaw guest reservations and other clerical duties with a focus in quality and courtesyAdvised housekeeping staff arrival times and ensured each room was cleaned upon each guest arrival, departures, and stay-overs OCTOBER 2004 AUGUST 2009INBOUND CALL CENTER SALES SPECIALIST, ALLTEL COMMUNICATIONSReceived incoming calls in a call center setting up new lines of mobile service, equipment upgrades, rate plan changes, sold internet packages, data plans, & accessoriesMet & exceeded sales quotas and other measurementsWon Heavy Hitter awards in various KPIsReceived Top Performer in Voice & DataAchieved 3rd place out of the channel, which consisted of 150 + employees for combined sales performanceExceeded Top Quality QuotientModeled and delivered a very distinctive customer service experience EDUCATIONJANUARY 2010 - JANUARY 2012A.A. DEGREE IN APPLIED SCIENCE - OFFICE ADMINISTRATION, CENTRAL PIEDMONT COMMUNITY COLLEGESKILLSExcellent communication,organizational, computing, andadministration skillsComputer keyboard 65 wpmAbility to operate office machinery,computer systems, Software,MicrosoftMicrosoft Suite (Word, PowerPoint,Access, Outlook, & Publisher)23 |
