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Candidate's Name
Grimes, IA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryAdept at enhancing customer satisfaction and resolving issues with professionalism, I leveraged my problem-solving abilities and proficiency in Microsoft Office Suite at Wells Fargo. By focusing on quality assurance and customer service excellence, I significantly contributed to team growth and maintained high service standards, ensuring efficient complaint handling and customer education. Accommodating Job Title with Number years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, Software. Highly motivated and driven to achieve set goals and targets.SkillsQuality AssuranceCustomer service excellenceDe-escalationActive ListeningProblem-solving abilitiesCustomer ServiceMicrosoft Office SuiteCustomer EducationBuilding rapportProduct EducationProblem ResolutionCritical ThinkingCall center experienceDocumentationComplaint HandlingMicrosoft OutlookFollow-up skillsEducationMay 1982Roosevelt High School Des Moines, IAHigh SchoolWork HistoryJune 2009 - July 2024Wells Fargo - West Des Moines, IACollection/Customer RepresentativeEnhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.