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Click here or scroll down to respond to this candidateCandidate's Name
Enthusiastic and MotivatedEquality, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative/ SupervisorBlue Novis-Montgomery, ALAugust 2018 to PresentMy primary duties are to take inbound/outbound customer service related calls as needed. As a team lead, I would run daily reports to track KPIs (key performance indicators) & send stats via email to agents daily.This job is a financial position offering loans to online applicants. One of my primary duties was to verify personal information & review the loans for accuracy before submitting them to our underwriters. IT support/ installs software /hardware/peripheral devices as needed 2 years Remote Work during the Covid pandemicTeam ManagerAlorica-Montgomery, ALOctober 2015 to October 2018My primary job function is the management of 15-20 team members. I train representatives to be able to meet company metrics as well as track their progress on a weekly basis and provide feedback in the form of written and verbal communication. One of my primary functions is to take escalated phone calls from Tier 1 agents and resolve advanced customer concerns as well as make outbound calls on a regular basis if customers request a callback via random customer surveys. I also interview potential candidates and assist with the hiring process.Printer Operator/ Shift LeadMAIN STREET CHECKS-Birmingham, ALMay 2012 to October 2015My primary job was to operate an industrial printer efficiently, to maintain it's integrity by servicing it whenever necessary. I was promoted to team lead & was responsible for a team of individuals, delegating tasks to ensure the completion of a workload on a daily basis. Data Entry ClerkSunGard-Birmingham, ALNovember 2010 to April 2012ResponsibilitiesI keyed hard data into a virtual system with 100% accuracy. Online Customer Service RepresentativeBBVA Compass-Birmingham, ALMarch 2007 to October 2010ResponsibilitiesAnswered inbound calls regarding online profiles, configured financial software for PC & Mac, assisted with new hire training.AccomplishmentsI contributed to lowering the overall average handle time of the department. I became a senior csr and was placed in an advanced que to handle escalated issues. EducationGENERAL diplomaCoosa High School - Coosa CountyAugust 1999 to May 2003Skills 40 wpm (5 years) Customer service experience (7 years) Team Management Microsoft Office Interviewing Administrative Experience Leadership Organizational Skills Software Troubleshooting Help Desk Technical Support Troubleshooting Accounts receivable Microsoft Word IT Support Network Support Microsoft Windows Desktop Support Communication skills Software troubleshooting IT Computer networking Technical support Computer skills Sales Organizational skills Active Directory Analysis skillsAssessmentsSpreadsheets with Microsoft Excel ProficientMay 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientData entry: Attention to detail ProficientApril 2022Maintaining data integrity by detecting errorsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
