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Click here or scroll down to respond to this candidateCandidate's Name
Hialeah, FL. Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEHard-working and passionate Personal Banker. Specializing in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Versatile and adaptive to different working environments with a thirst for knowledge.Social Media ManagerStreet Address /2017 to 03/2022Same Day Creative SolutionsTampa, FloridaCrafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.Utilized Twitter and Facebook to promote products, services, and content. Analyzed market data to determine ways to reach a target audience or intended segments. Employed storytelling for digital content and developed unique campaigns to promote brand engagement. Engaged with and responded to online audiences through relevant comments. Built and maintained corporate image, brand, and identity. Identified target audience and developed optimized communication plans to engage and interest individuals. Personal Banker03/2019 to 03/202153rd BankPort Charlotte, FloridaHelped customers open and close accounts, apply for loans and make sound financial decisions. Partnered with loan and mortgage officers and financial advisors to provide clients with optimal economic solutions.Expanded customer relationships by maintaining regular follow-up processes and rapport. Executed wire transfers of funds in compliance with banking best practices. Built strong camaraderie with new and existing clients to better serve financial needs and promote branch loyalty. Recognized by management for providing exceptional customer service. Entered account information into computers and filed related forms and other documents. Bank Teller06/2018 to 03/202053rd BankTampa, FloridaCashed customer checks, verified identification, and checked account balances following bank policy. Assist customers with account inquiries and updates. Identify and report suspicious behavior to security personnel as appropriate. Welcome customers and offer pleasant service during the entire transaction. Explain bank services, financial products, and applicable fees to customers. Reconcile cash and checks against computer records at the end of the shift. Ordered checks, placed stop payment orders, and conducted additional special services for customers. Demonstrate expertise in identifying and mitigating potential fraud and transaction risks. Entered transactions into the computer and issued customer receipts. Adhere to strict guidelines to facilitate financial and customer data to avoid breaches and information misuse. Direct specific questions to appropriate branch personnel. Adhere to financial services security and audit procedures. Issue and redeem money orders, cashier checks, traveler's checks, and savings bonds. Researched and resolved customer issues on personal savings, checking, and lines of credit accounts. Enter customer transactions into computers to record transactions and issue computer-generated receipts. Customer Service Manager05/2012 to 05/2016Real Palm TreesHomestead, FloridaDeliver fast, friendly, and knowledgeable service for routine questions and service complaints. Maintain knowledge of company products and services to assist with complaints and concerns. Evaluate and authenticated returns, exchanges, and voids. Establish positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.Uphold quality control policies and procedures to increase customer satisfaction. Investigated sensitive customer service complaints and delivered a prompt resolution to customer satisfaction. Set clear expectations and helped employees pursue optimal paths for achieving each target. Respond to phone and online customer service requests within the time designated to improve customer satisfaction ratings.Critical ThinkingContent CreationEmail MarketingManaging ComplaintsPositive AttitudeTeamwork and CollaborationEffective OrganizationProblem-SolvingSearch Engine Optimization (SEO)Attention to DetailMiami Dade College May 2010 Miami, FLBachelor'sJournalism, BroadcastMiami, Florida05/2007 to 05/2010transferred to another branch.Joseph GilerSame Day Creative SolutionsCreative DirectorPhone Number: PHONE NUMBER AVAILABLEEMAIL AVAILABLEJoseph was my creative director during my time with Same Day Creative Solutions. He oversaw and approved all content creation. |
