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Title Team Members Customer Service
Target Location US-MA-Medford
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Boston MA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsQuick learner, able to multitask, punctual, good at group collaboration, able to learn new software quickly, effective time management skills, experience using digital media, efficient in microsoftEducation2020-2024Suffolk University, Boston MA- B.A History- Regional and Global studiesSpring 2023Freie Universitt, Berlin DE- European Studies ProgramCourse ProgramsHistory CapstoneIndependent senior research paper focusing on the main witch trials that occurred in germany between 1480-163230 page analysis of the events that covered 200 years of historyUsed types primary like transcribed courtroom proceedings, books, art and pamphlets as well as secondary sourcesPrepare and execute a defense for my project in front of history department facultyArchival Research ProjectStudied historical documents, art and sources to further our researchPrepare a presentation regarding out findings and answer any outstanding questionDetermine what information is and is not useful to our projectExperienceJanuary 2024- PresentWhole Foods Market, Boston MA- Customer service and ECommerce supervisorSupervises and delegates tasks to Team Members.Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.Assists in training of new Team Members, utilizing learning checklists and training materials.Keeps all cases and shelves clean, well-stocked and properly rotated.Resolves difficult customer situations.Ensures all necessary breaks are given.Communicates team concerns to the Team Leader and Associate Team Leader.Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.October 2018- August 2023Luna Pizza Glastonbury, Glastonbury CT- Waitress/CashierMaintain a safe, clean and friendly work environmentObey all COVID-19 protocols including wearing a mask and social distancingMemorization of menu items and pricesTrain new employees on all responsibilities within the jobServed customers in a quick and timely mannerHandle cash and credit card transactions

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