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Title Customer Service Account Management
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Ambler, PA PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryI am a reliable ambitious learner, and thrive in new experiences with groups of people with an exceptional history of productivity and working independently. I have a background and passion for sales, and connecting with people.Passionate about the wellbeing, development, and the mental and emotional health of families and children. The formation of healthy, happy and emotionally well-adjusted children starts before birth and is critical not only to maintain throughout childhood into adulthood.HighlightsExcellent organizational skills and problem solvingStrong oral and written communicationAccount Management, Sales, Customer Success and Customer Service, Customer Retention, Payroll, Project SupervisionBehavior management techniques for children and parentsKnowledgeable of the Montessori Method and Theory, along with mainstream child development and needsExperienceKaleidoscope ABA Therapy ServicesSeptember 2021Recruite for Behavior Therapists for in home and in centerSchedule interviews.Communicate with management on daily needsWork with hiring managers on staffing numbersMaternity Care Coalition - Philadelphia, PAFebruary 2020 to PresentHealthy Families America advocateAdvise and consult newly pregnant women and their families on raising children, promoting child health through education, community resources and domestic solutions.Caseload management, proven results, documentation, HIPPA best practices, mandated reporter and strict confidentiality.Old Village Master Painters2016 to February 2020Account Manager / Customer ServiceAccount Management, Sales and Customer Service for large commercial accounts and residential clients.Managed Accounts, and increased revenue for projects in the millions of dollars.Handled the most difficult clients with exceptional Customer Service techniques, resulting in positive customer retention and increased revenue.Lead DesignerInterior Design and Exterior Design for historical sites, commercial buildings and luxury homes.Assisting clients on color patterns, texture, materials, cabinetry.The Montessori School of DresherExtended Day program Lead/ Toddler Program assistant to head guide/ Substitute Teacher2005  2014Greeted children staying for aftercare for attendance, snacks and activities.Created and planned activities, arts and crafts, and themes events and holidays.Classroom management, behavioral management, teaching and mentoring.Produce positive social and emotional development through music, grace, courtesy, and role play.Worked closely with students and teachers to meet all individual needs of the children.Worked with individual children for extra accommodations due to family life issues or behavioral concerns.Cared for and maintained safety and well being of the children.Record keeping of child's day, potty training and education progress.Cooking, baking, nature exploration, play.Supervised bathroom, recess, and arts/ crafts/ lessons, prepared and cleaned room midday and after school.Formed a trusting bond with both students and parents, and coworkers.A deep knowledge of the Montessori method, and child development.Personable. Quick to act for the safety of all children.Friendly, inventive, artistic, imaginative, positive, happy.EducationGwynedd Mercy University65 credits in Psychology and EnglishI took some time off in the beginning of my junior year to take a full-time position as The Montessori School in order to get more child development on the job experience.University of Massachusetts  Amherst2 semesters away from graduation in Early Child DevelopmentAwards and AccomplishmentsAlpha Lambda Delta

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