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Street Address GRACEY STREEETDALLAS, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:Currently seeking a position in a public service/office environment that can avail one with the opportunity of applying case management and or administrative skills and experience which will allow one to impact & influence positive changes in other individuals and or a position in which one can provide service to maintain stability.WORK EXPERIENCE:State of Texas Health & Human Services Commission Grand Prairie, TXCommunity Care Worker III July 25 of 2016 March of 2017Assisted families in the process of forwarding Applications for the Medically Dependent Childrens Program.Answered multiple phone lines and communicated with families via e-mail, fax & phone.Assisted families with the request of further documentation that the state required in order to approve or deny eligibility of state services.Dallas Challenge, Inc. / Truancy & Class C Enforcement Center Dallas, TXSecretary: September of 1996 Admn. Asst.: October 2003Case Manager: March of 2003 September of 2015Conduct Assessments on troubled adolescents charged with Contempt of Court originally stemming from a Truancy Charge.Make necessary referrals for troubled youth& families to community service providers that addressed the issues that may have originally initiated and/or led to the Truancy/Contempt charge.Strategically developed Individual Service Plans designed to encourage positive behavior in the youth in hopes/efforts of them implementing new & permanent changes that would hopefully lead them towards positive behavior.Provide Case Management by placing youth on a Diversionary Participation Agreement with the court for a period or three to six months where monitoring of school attendance was the primary objective. Monitoring of school attendance was conducted every ten days via email and or facsimile transmission.Monthly review hearings were scheduled with the families to ensure that they were in compliance with referral services/providers as well as other assigned conditions.Maintain chronological case history & documentation along with relevant feedback from schools, service providers, treatment centers & the referring courts.If child failed to comply with court assigned service plan/orders & all other options had been attempted & for childs lack of cooperation, then the youths Contempt Charge was referred to the Dallas County Juvenile District Attorneys office for the recommendation of filing the case against the youth.Bank of America: Dallas, TXBranch Lobby Teller & February of 1996 September of 1996Customer ServiceResponsible for processing monetary transactions such as deposits, withdrawals, payroll checks, preparing cashiers checks & the sale of U.S. Savings Bonds for the general public.Responsible for the processing of Wire/Monetary transfers nationwide & internationally.Promoted special bank offers such as business loans, credit card offers & responsible for posting consumer credit card and/or loan transaction payments.Western Auto: Dallas, TXPart Time Cashier &: September of 1995 March of 1996Front End AssistantResponsible for balancing cash drawer & provide customer service.Prepared merchandise displays & maintained workplace hazard free.Processed the arrival & re-shipment of automotive service parts.Law Offices of Callejo & Callejo Dallas, TXFull Time Admn. & Legal Assistant October of 1992 November of 1995Answered multi-office phone linesScheduled daily appointments for the attorneysInterviewed potential criminal, divorce, immigration and personal injury clientsAssisted Personal Injury Lawyer in the settlement of casesProcessed incoming and outgoing office correspondenceMaintained inventory and ordered office suppliesEDUATION:DCCCD El Centro Fall 2005 Dallas, TXOngoing StudiesCentral Texas Commercial College August 1992 Dallas, TXCertified Legal Assistant GraduateLANGUAGES:English & Spanish: Skilled in both verbal and written formatReferences are available upon request |