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Click here or scroll down to respond to this candidateCandidate's Name
Loan DocumentationProcessorPersonal InfoEmailEMAIL AVAILABLEPhonePHONE NUMBER AVAILABLEAddress1365 Arkwright St#103SkillsLanguagesHIGHSCHOOL DIPLOMA, HUBBCENTERWell-developed analytical andproblem-Solving skillsWell-developed leadership abilitiesProcess ImprovementStrong general office skillsBasic Microsoft Word KnowledgeAbility to manage multiple taskAbility to collect and organizeinformationHmongEnergetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Work History2021-01- presentLOAN DOCUMENTATION PROCESSORWELLS FARGO, Shoreview, MNManage and reviewed assigned trust loans within a pipeline averaging 50 loans consiting of mortgage loansReviewed conforming and non-conforming post-closing trust loans Requested and reviewed post-closing requirements from settlement agencies and internal teamsReviewing file documentation for missing or erroneous information Researching and correcting mistakes in loan documents Drafting documents to be reviewed and ready for customers to resign. Developed and maintained courteous and effective working relationships. 2018-08- 2021-01OPERATIONS CLERKWELLS FARGO, Shoreview, MNAct as Subject Matter Expert (SME) for the team, supporting the Auto Dealership DocumentManagement Scan Function TeamKnowledge and understanding of imaging solutions or document management processesWorking on special projects and assignments as needed Performing a high volume, with time-sensitive tasks requiring intermediate in-depth researching loans and resolving complex problems using various applications such as CPI, Kofax Scan, CitrixBatch Manager, Citrix Quality Control, Kofax Analytics, Arrow, ICMP and Inventory ExploreReceiving and reviewing incoming workReviewing and Processing unique rejects or exceptions for all products which includes Auto Deals, Full File Imaging, CORE Documents, CORE Cema, CORE HEQ, Acaps, Land Trans, Pre-Fund, DDP, and Home Mortgage Return Mail Equipment failure resolving in contacting Kodak technicians for same day service or creatingOnline SR TicketsEscalation point to resolve issues for the team members as well as internal partnersCoaching and training both new and existing team members on products within the departmentAnswering questions and providing resources for the team Monitoring work progress making adjustments as needed and giving feedback.2012-03- 2012-10BANK TELLERWELLS FARGO, Minneapolis, MNHeld accountable for greeting customers and overseeing all customer deposits and withdrawalsReferred customers to other bank staff to support an array of transaction requestsLeveraged knowledge of bank products to deliver value-added solutions to EducationcustomersIn addition, efficiently managed cash, performed end-of-shift drawer counts and reconciliations, and reported all arising concerns to the supervisor Answer questions in person or on the phone and refer customers to other bank services as necessaryRecords transactions by logging cashiers checks, travelers checks, and other special services; preparing currency transaction reports Maintains customers confidence and protects bank operations by keeping information confidentialContributes to team effort by accomplishing related results as needed. 2011-04- 2012-02CONSULTANTECOLAB, St. Paul, MNSpearheaded the daily expediting process and utilized the Transportation Management Software to rate, schedule, and route shipments Monitored processes and delivered value-added solutions to enhance efficiencyForged and sustained strong customer relationships through both phone and email communication to drive optimal levels of satisfaction Maintained effective track and trace processes with in-transit shipments Coordinated with teams to ensure accuracy of daily expedite order cutoffs and compliance with warehouse workflow timing requirements Managed various printers and troubleshoot any arising issues- 2009-06- 2009General High School classesCornerstone Christian Correspondence School, Townsend, GA General High School classesHubb Center for Lifelong Learning, St. Paul, MN |
