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Click here or scroll down to respond to this candidateProfessional SnapshotPossessing 14+ years of professional IT experience, which includes development, support, migration, ERP system administration, and delivery of the software at the user expected level. Proven technical expertise in analyzing, designing, and coding. Have proficient knowledge of Oracle, hands-on experience in User Access, Migration, AD-Support, and conceptual knowledge in Syteline & Colleague ERP System Administration.Candidate's Name
Experienced in ERP System Administration, Technical Consulting & support.Sound knowledge in Syteline System Administration, ITGC security setup & Authorization, License Management.Proficient in Creating/configuring new Infor sites/Entities/DB, Factory Track, QCS, Printer/Scanner setup.Support ERP applications: Colleague, portal, self-service, data extracts, patches and upgrades, and CRM- products.Excellent knowledge of SQL & Impromptu ReportsAbility to systematically plan, schedule, and implement ERP system-delivered software updates.Excellent Business Process knowledge in the areas of System Administrator and Migration Activities on Oracle Apps.Experienced in Analysis, Requirements gathering of the Business ProcessStrong Analytical and Management skills combined with clear Communication.Strong understanding of business needs, concerns, and capabilitiesExcellent relationship management with business and technology managers of existing global clientStrong exposure to software development methodology and application integration aspectstechnical experienceOperating System : Windows, UNIXDatabase : MS Access, Oracle, SQL Server.Language & Tools : SQL, PL/SQL, Cognos Impromptu, C++, JSPERP & Applications : Oracle Apps 11i, Ellucian Colleague, Infor Syteline, Factory Track, QCS, MESCareer HighlightsLION ELECTRIC CO. (JUL 2022 APR 2024)Project : System Administration (INFOR Syteline, Factory Track, QCS, MES)Client : Lion Electric Co, (Canada & USA)Role : ERP/MES System AdministratorKey ActivitiesMaintain Infor/MES User access, Create ITGC security profile, Implement SOD controls to prevent conflicts and risk.Create ERP Syteline/Factory Track Sites/Entities/DBs to support business needs and expansion, co-ordinate with functional teams to set up the environment.Manage and deploy ERP/MESS site-specific enhancements and updates, system upgrades/patches and create business process documents for users.Developed test scripts & conducted UAT for MES application implementation and Integration between MES, ERP & SCADA at Lion Battery Manufacturing.Coordinate the analysis/troubleshooting of ERPs and MES application issues to determine/report root cause and encourage future prevention.Provide maintenance, problem resolution support, timely communication and discussion with super users and IT team about the impact of necessary changes.Create KPIs and measure efficiency, Quality and evaluate the business process & improvements within the team.Maintain uninterrupted operations & provide 24/7 production support and monitor daily scheduling and resolve issues in a timely manner.Moraine Valley Community College (AUG 2017 AUG 2021)Project : Enterprise System Administration (Colleague)Client : Moraine Valley Community CollegeRole : ERP System AdministratorKey ActivitiesMaintain User access & security protocol, technical support for vendor upgrades and maintenance.Setup authentication and maintain proper security process, group authorization & object privileges.Install and test applications, new software releases, configuration changes to provide a stable and reliable operational environment.Patching and upgrading all components of Colleague across all instances.Maintain & Support Oracle database, responsible for Application & DB cloning.Collaborate with other IT team members and users of the supported systems and applications.Provide system configuration and usage guidance to business office users.Provide systems analysis and problem-solving support to provide efficient and effective use of enterprise application systems.Thirdware Business Solutions (Jan 2006 Dec 2011)Project : ISSAM (Integrated Sales & Service Management) Development/SupportClient : Ford of MexicoRole : Senior Technical Specialist (Nov 2010 Dec 2011)Key ActivitiesWorked with Ford, Mexican client in developing interface programs to send as well as receive Customer Sales/Services and Customer Sale/Service Survey data to Global Customer Viewpoint.Interaction with the client to understand the business requirements and technical problems.Co-ordinate with the 4-member team to support & resolve the Customer Sales & Services Applications related to incidents, service requests, and change requests.Responsible for the batch schedule update and monitoring the batch run.Prepare Requirement & Technical Specification, Testing, and Release documents.Creation of End-user manuals, review of team members design and functionalityProject : Pfizer Wyeth CS&L IntegrationClient : Pfizer Wyeth JapanRole : Senior Technical Analyst (Jan 2010 Oct 2010)Key ActivitiesWorked with Pfizer/Wyeth, Japan client in an Integration project in developing interface programs for O2C module.Direct interaction with clients to understand the business requirements and technical problems.Involved in designing of interfaces inbound and outbound from Wyeth system to oracle system and vice versa.Develop Impromptu reports as per business/user needs.Co-ordinate with 3-member team to prepare Requirement & Technical Specification, Testing and Release documents as per the scheduled date.Project : Pfizer CS&L Production Support / New DevelopmentsClient : Pfizer JapanRole : Technical Analyst (Feb 2008 Dec 2009)Key ActivitiesWorked with Pfizer Tokyo, Japan client in supporting & resolving the Customer Services & Logistics Application related incidents, service requests and change requests (CS&L O2C related application in Japanese).Supported the application with a team size of 3 to resolve technical issues.Responsible to raise Change Request Estimation based on the biz requirement and prepare Technical Specification, Testing and Release documents.Developed Impromptu reports as per business/user needs.Responsible for the batch schedule update and to monitor the batch run.Project : Implementation of RABC & Retrofitting of Oracle appsClient : Pfizer BelgiumRole : Technical Analyst (Jun 2007 Jan 2008)Key Activitieswas part of the client in-house working area (Pfizer) and provided Oracle application and implementation of Role-Based Access in migration of the entire Pfizer market into oracle systems.Developed PL/SQL programs to validate and transfer data from staging tables to Interface tables and user tables.Also developed concurrent programs to transfer legacy data into oracle tables.Performed Setup related to user access requirements in oracle apps and granted role-based access to the user in various environments.Interact with clients and execute the end-to-end user access setups for a migrating market in production including user access.Developed Technical Specification and Test documents as per the business requirement.Project : Implementation of Oracle ApplicationsClient : Pfizer Ireland, France, Italy, Germany, Canada, NORDICSRole : End User Analyst (Jan 2006 May 2007)Key ActivitiesMigration of data between Oracle Project environments.Project Build & Production Build, Production User set up for Go LivePrinter Set up, Responsible for providing data to Oracle front end using objects.Developed validation procedures to validate the data entered by the user.Generation of Application Landscape & Configure Production instance.Prepared BR100 for System AdministratorSupported Global and Migration project teams (developing new SQL's, Creation and Updating of Training variance data in Access Data Base)Resolved market-related technical issues (Tickets).Interacting with global customers to resolve the technical and production issues.Polaris Software Lab Limited (Dec 2004 Jan 2006)Project : Central Liability SystemClient : NBAD (National Bank of Abu Dhabi)Role : Project Trainee (Dec 2004 Jan 2006)Project DescriptionCredit Limit System Maintenance release is aimed at providing the bank facility to offer various Assets and Liability products to its customers. The credit line, which the bank offers to the customer of various liability products, is calculated based on their credit worthiness or on their Assets with the bank. The CLS would monitor the customers assets and track exposure towards the bank, arising out of the credit facilities granted to them. The Liabilities of the customer, which are offered through individual products processors, are tracked at one central location.Key ActivitiesApplication Process and User Requirement analysisPreparation of Functional Specification, Design documentInvolved in developing Front-end screens.Developing Program Specifications, Unit Test Plan & Test ScriptInvolved in execution of Unit Testing & Integration Testing.Achievements & CertificationsSuper Star Performer at LION for top ERP Issue Resolver Nov 2023Employee of the Quarter from MVCC June Aug 2018.Best employee award from Thirdware in 2009 & 2011.Best employee award from the client Pfizer in 2007& 2009.YELLOW BELT Certification on the completion of SIX SIGMA project.Oracle Certified AssociateAcademic CredentialsMaster of Computer Application (MCA) from University of Madras 2002-2005Bachelor of Computer Science (B.Sc.) from University of Madras 1999- 2002Personal DetailsAddress : 2632 Flagstone cir, Naperville IL - 60564Contact Number : PHONE NUMBER AVAILABLEEmail : EMAIL AVAILABLE |
