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Name Available: Register for Free
Title Help Desk Customer Service
Target Location US-SC-Elgin
Email Available with paid plan
Phone Available with paid plan
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Email: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEObjective:Dedicated and skilled IT professional with a strong background in help desk support, network administration, and technical troubleshooting. Seeking a challenging IT role to leverage expertise in hardware/software management, network administration, and customer service.Work Experience:Help Desk Technician ABBTECH Professional Resources - Remote May 2021 - PresentManage inventory of IT equipment, overseeing documentation and tracking of incoming/outgoing inventory.Provide technical support on an as-needed basis, including hardware/software installation, upgrades, and maintenance.Direct warehouse staff on inventory storage and manage shipments effectively.Network Administrator Warren ATM Networks February 2019 - 2022Monitor, report, and document network issues, configuring and provisioning Cisco Catalyst switches.Administer and maintain switches, ensuring Layer 2 security through port security, VLANs, and MAC filtering.Configure protocols for switches and routers, ensuring optimal network performance.Electrical Apprentice JMH Electric April 2018 - February 2019Support electricians in the maintenance, operation, and repair of electrical systems.Assist with installation and maintenance tasks to ensure the effective operation of electrical equipment.Repair Tech CTDI Communications - Charlotte, NC December 2017 - April 2018Inspect electrical components, identify electrical problems, and repair or replace equipment parts.Utilize hand tools and power tools for motherboard and equipment repairs.Helpdesk Administrator Information Management SystemsAugust 2017 - December 2017Configure and install software on workstations, run updates on Windows PCs.Connect workstations and printers to Wi-Fi networks, set/reset passwords for user accounts.Create work tickets for Tier 2 network support.Skills:Operating Systems: Windows, Microsoft Windows Server.Networking: BGP, OSPF, LAN, EIGRP, VPN, TCP/IP, WAN, DHCP, DNS, Ethernet.Hardware: Computer and mobile device repair, Cisco routers.Software: ServiceNow, IRWorks, Service Now, Oracel, Active Directory, Remote Access Software.Certifications: Cloud+, Net+, Security+,ITIL,Military Service:United States Army E-3 February 2014 - May 201594F Computer Systems Repair.Test equipment, troubleshoot faults, replace equipment parts.Utilize test, measurement, and diagnostic equipment.Certifications and Licenses:CCNA.Cloud+Education:Midlands Technical CollegeTraining Concepts

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