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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Robertsdale, AL Street Address WWW: EMAIL AVAILABLESummaryTake-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated manager with over 20 years of experience and record of success in retail and consumer relations industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.SkillsCustomer RelationsRecords ManagementStock managementStore OrganizationExperienceDollar General Store Foley, ALAssistant Store Manager11/2023 - CurrentManaged the day-to-day operations of the store, including customer service, inventory management and staff scheduling.Ensured compliance with all safety regulations throughout the store premises.Oversaw daily cash handling procedures, reconciling discrepancies as necessary.Answered customer questions and addressed problems and complaints in person and via phone.Handled complaints from customers by empathetically listening, recording details and offering solutions.Supervised cashiers in processing credit, debit and cash payments to streamline sales.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.Delegated work to staff, setting priorities and goals.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.Formed and sustained strategic relationships with clients.Dollar Tree Stores Mobile, ALManager & District Trainer05/2008 - 11/2010Developed and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with staff to discuss progress and identify areas of improvement.Established processes to ensure efficient workflow throughout the organization.Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Resolved conflicts between employees by providing guidance on company policies and procedures.Initiated new projects that resulted in increased productivity across all departments.Maintained up-to-date records of employee attendance, payroll information, vacation requests.Provided leadership during times of organizational change or crisis situations.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Implemented new technologies to streamline operations, reduce costs, and improve customer service.Analyzed customer feedback data to develop action plans for improving services offered.Developed annual goals for each department based on market trends and competitor analysis.Collaborated with other departments to ensure timely completion of projects within budget constraints.Ensured compliance with all applicable laws, regulations, industry standards.Organized special events such as conferences or training sessions for employees.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Monitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Exercised good judgment and decision-making in escalating concerns and resolving issues.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance.Recruited and hired qualified candidates to fill open positions.Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance.Entered time and attendance logs in preparation for payroll.Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.Conducted quality, timely performance feedback and performance appraisals.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.Maintained adequate staffing to meet objectives within budget.Minimized staff turnover through appropriate selection, orientation and training.Created training modules and documentation to train staff.Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.Determined marketing strategies by reviewing operating and financial statements and departmental sales records.Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.1Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.Established and managed yearly budgets of up to $150,000Remained calm and professional in stressful circumstances and effectively diffused tense situations.Resolved customer inquiries and complaints requiring management-level escalation.Delegated work to staff, setting priorities and goals.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Reviewed completed work to verify consistency, quality and conformance.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Assigned work and monitored performance of project personnel.Produced thorough, accurate and timely reports of project activities.Evaluated individual and team business performance and identified opportunities for improvement.Mediated conflicts between employees and facilitated effective resolutions to disputes.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Organized team activities to build camaraderie and foster pleasant workplace culture.Proposed or approved modifications to project plans.Created and managed budgets for travel, training and teambuilding activities.Dollar Store Foley, ALManager & District Trainer08/2007 - 05/2009Developed and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with staff to discuss progress and identify areas of improvement.Established processes to ensure efficient workflow throughout the organization.Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Resolved conflicts between employees by providing guidance on company policies and procedures.Initiated new projects that resulted in increased productivity across all departments.Maintained up-to-date records of employee attendance, payroll information, vacation requests.Provided leadership during times of organizational change or crisis situations.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Implemented new technologies to streamline operations, reduce costs, and improve customer service.Analyzed customer feedback data to develop action plans for improving services offered.Developed annual goals for each department based on market trends and competitor analysis.Collaborated with other departments to ensure timely completion of projects within budget constraints.Ensured compliance with all applicable laws, regulations, industry standards.Reviewed contracts before signing them on behalf of the organization.Organized special events such as conferences or training sessions for employees.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Monitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Exercised good judgment and decision-making in escalating concerns and resolving issues.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance.Recruited and hired qualified candidates to fill open positions.Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance.Entered time and attendance logs in preparation for payroll.Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.Conducted quality, timely performance feedback and performance appraisals.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.Maintained adequate staffing to meet objectives within budget.Minimized staff turnover through appropriate selection, orientation and training.Created training modules and documentation to train staff.Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.Determined marketing strategies by reviewing operating and financial statements and departmental sales records.Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.Established and managed yearly budgets of up to $100,000Remained calm and professional in stressful circumstances and effectively diffused tense situations.Resolved customer inquiries and complaints requiring management-level escalation.Delegated work to staff, setting priorities and goals.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Reviewed completed work to verify consistency, quality and conformance.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Assigned work and monitored performance of project personnel.Produced thorough, accurate and timely reports of project activities.Interviewed prospective employees and provided input to HR on hiring decisions.Evaluated individual and team business performance and identified opportunities for improvement.Planned and led team meetings to review business results and communicate new and ongoing priorities.Mediated conflicts between employees and facilitated effective resolutions to disputes.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Organized team activities to build camaraderie and foster pleasant workplace culture.Proposed or approved modifications to project plans.Created and managed budgets for travel, training and teambuilding activities.Dollar Tree Bay Minette, ALManager02/2006 - 05/2007Developed and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with staff to discuss progress and identify areas of improvement.Established processes to ensure efficient workflow throughout the organization.Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Resolved conflicts between employees by providing guidance on company policies and procedures.Initiated new projects that resulted in increased productivity across all departments.Maintained up-to-date records of employee attendance, payroll information, vacation requests.Provided leadership during times of organizational change or crisis situations.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Implemented new technologies to streamline operations, reduce costs, and improve customer service.Analyzed customer feedback data to develop action plans for improving services offered.Developed annual goals for each department based on market trends and competitor analysis.Collaborated with other departments to ensure timely completion of projects within budget constraints.Ensured compliance with all applicable laws, regulations, industry standards.Organized special events such as conferences or training sessions for employees.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Monitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Exercised good judgment and decision-making in escalating concerns and resolving issues.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance.Recruited and hired qualified candidates to fill open positions.Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance.Entered time and attendance logs in preparation for payroll.Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.Conducted quality, timely performance feedback and performance appraisals.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.Maintained adequate staffing to meet objectives within budget.Minimized staff turnover through appropriate selection, orientation and training.Created training modules and documentation to train staff.Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.Determined marketing strategies by reviewing operating and financial statements and departmental sales records.Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.Established and managed yearly budgets of up to $90,000Remained calm and professional in stressful circumstances and effectively diffused tense situations.Resolved customer inquiries and complaints requiring management-level escalation.Delegated work to staff, setting priorities and goals.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Reviewed completed work to verify consistency, quality and conformance.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Assigned work and monitored performance of project personnel.Produced thorough, accurate and timely reports of project activities.Interviewed prospective employees and provided input to HR on hiring decisions.Evaluated individual and team business performance and identified opportunities for improvement.Planned and led team meetings to review business results and communicate new and ongoing priorities.Mediated conflicts between employees and facilitated effective resolutions to disputes.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Analyzed business performance data and forecasted business results for upper management.Organized team activities to build camaraderie and foster pleasant workplace culture.Proposed or approved modifications to project plans.Dollar Tree Stores Daphne, ALManager06/2005 - 02/2006Created monthly reports for senior management summarizing operational performance metrics.Developed and implemented strategies to increase customer satisfaction and loyalty.Coached, mentored and trained team members in order to improve their job performance.Established processes to ensure efficient workflow throughout the organization.Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Resolved conflicts between employees by providing guidance on company policies and procedures.Initiated new projects that resulted in increased productivity across all departments.Maintained up-to-date records of employee attendance, payroll information, vacation requests.Provided leadership during times of organizational change or crisis situations.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Implemented new technologies to streamline operations, reduce costs, and improve customer service.Analyzed customer feedback data to develop action plans for improving services offered.Collaborated with other departments to ensure timely completion of projects within budget constraints.Ensured compliance with all applicable laws, regulations, industry standards.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Monitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Exercised good judgment and decision-making in escalating concerns and resolving issues.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance.Recruited and hired qualified candidates to fill open positions.Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance.Entered time and attendance logs in preparation for payroll.Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.Conducted quality, timely performance feedback and performance appraisals.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.Maintained adequate staffing to meet objectives within budget.Minimized staff turnover through appropriate selection, orientation and training.Created training modules and documentation to train staff.Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.Determined marketing strategies by reviewing operating and financial statements and departmental sales records.Established and managed yearly budgets of up to $50,000Remained calm and professional in stressful circumstances and effectively diffused tense situations.Resolved customer inquiries and complaints requiring management-level escalation.Delegated work to staff, setting priorities and goals.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Reviewed completed work to verify consistency, quality and conformance.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Assigned work and monitored performance of project personnel.Produced thorough, accurate and timely reports of project activities.Interviewed prospective employees and provided input to HR on hiring decisions.Evaluated individual and team business performance and identified opportunities for improvement.Planned and led team meetings to review business results and communicate new and ongoing priorities.Mediated conflicts between employees and facilitated effective resolutions to disputes.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Analyzed business performance data and forecasted business results for upper management.Organized team activities to build camaraderie and foster pleasant workplace culture.Proposed or approved modifications to project plans.Created and managed budgets for travel, training and teambuilding activities.Kmartcorp Lake Charles, LAManager06/1977 - 08/1992Developed and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with staff to discuss progress and identify areas of improvement.Established processes to ensure efficient workflow throughout the organization.Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Resolved conflicts between employees by providing guidance on company policies and procedures.Initiated new projects that resulted in increased productivity across all departments.Maintained up-to-date records of employee attendance, payroll information, vacation requests.Provided leadership during times of organizational change or crisis situations.Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Implemented new technologies to streamline operations, reduce costs, and improve customer service.Analyzed customer feedback data to develop action plans for improving services offered.Developed annual goals for each department based on market trends and competitor analysis.Collaborated with other departments to ensure timely completion of projects within budget constraints.Ensured compliance with all applicable laws, regulations, industry standards.Reviewed contracts before signing them on behalf of the organization.Organized special events such as conferences or training sessions for employees.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Monitored staff performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Exercised good judgment and decision-making in escalating concerns and resolving issues.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to fit skill levels and maximize team performance.Recruited and hired qualified candidates to fill open positions.Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance.Entered time and attendance logs in preparation for payroll.Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.Conducted quality, timely performance feedback and performance appraisals.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.Maintained adequate staffing to meet objectives within budget.Minimized staff turnover through appropriate selection, orientation and training.Created training modules and documentation to train staff.Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.Determined marketing strategies by reviewing operating and financial statements and departmental sales records.Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Resolved customer inquiries and complaints requiring management-level escalation.Delegated work to staff, setting priorities and goals.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Reviewed completed work to verify consistency, quality and conformance.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Assigned work and monitored performance of project personnel.Produced thorough, accurate and timely reports of project activities.Interviewed prospective employees and provided input to HR on hiring decisions.Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.Evaluated individual and team business performance and identified opportunities for improvement.Planned and led team meetings to review business results and communicate new and ongoing priorities.Mediated conflicts between employees and facilitated effective resolutions to disputes.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Analyzed business performance data and forecasted business results for upper management.Organized team activities to build camaraderie and foster pleasant workplace culture.Proposed or approved modifications to project plans.Created and managed budgets for travel, training and teambuilding activities.Established and managed yearly budgets of up to $300,000Education and TrainingLiberty University Lynchburg, VAMaster of Arts in MDiv01/1999Liberty University Lynchburg, VAMaster of Arts in Education & Business08/1995Activities and HonorsLove to readLove to be outdoors and travelDo a daily online devotional for my churchAccomplishmentshave been listed in Who's Who for my service as a PastorRecognized by numerous organizations for my givingCertificationsLicensed into Gospel ministry in 1992LanguagesEnglish:Full ProfessionalSpanish:LimitedWebsites, Portfolios, ProfilesThreeRiversChurchonline.comReferencesReferences available upon request. |
