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ContactStreet Address  Fiddlers Ct Apt GPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveI would relish the opportunity to work with your company and provide the best customer service that I can give. I am a team player with a positive attitude that believes in giving 100% everyday and completing goals in a timely manner.EducationBachelor of ScienceNorth Carolina Central University. Durham NC Aug 1991  May 1995Key SkillsTeamworkCustomer ServiceTelephonyVoIPExperienceNovember 1997 - PresentTelecommunications  City of Winston Salem WSPDTrain and mentored a team of operators, improving efficiency and effectiveness in resolving telecommunications issues.Process emergency and non-emergency calls in a timely manner Enter information into CAD (Computer Aided Dispatch)Make quick, sound judgment calls for the need of the citizens and officersEnsure officers are responding to the correct locationsOctober 1995  December 2000Retail Sales Associate  SearsDemonstrated exceptional customer service skills, resulting inincreased sales and positive customer feedback.Utilized strong communication skills to effectively assist customerswith their product inquiries and purchases.Collaborated with team members to create visually appealing displays and maintained visual merchandising standards.CERTIFICATIONS & COURSESAPCO Certified NCSheriff Standards of NCCertified DCI/NCINCertified Training Officer/OperatorReferences[Available upon request.]