| Candidate Information | | Title | Learning & Development Specialist | | Target Location | US-FL-Tallahassee |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARY12 years of experience working in Learning & Development in a variety of industries where I have filled different roles. I possess an outstanding ability to communicate with executives within companies to identify business development opportunities for existing and potential customer base, efficiently manages travel, expenses, and other administrative logistics, provide hands-on, one on one, virtual/WebEx, classroom, or group training. I possess the great ability to multi-task and stay positive in highly challenging environments. Experience in instructional design from the analysis stage of development, insurance, insurance call center training and quality assurance, banking, logistics training, retail and sales training, and virtual Instructor Lead Training; I am also have experience with sales and marketing techniques.WORK EXPERIENCEImplementation Trainer, July-2023February-2024; TEKsystems for Diverzify, Atlanta, GAOn-site training delivery to workforce of Saleforce and IFS systemsTrained different personas/roles across the organization on Salesforce and IFSEvaluated and tracked risks throughout training delivery during the implementationReport and track issuesLead onsite training team on deliverySystems: Salesforce and IFSContent creation for refresher trainingSAP End-User and Technical Trainer, September-2022June-2023; Dominion Energy, Richmond, VADeliver virtual SAP End-User training to new usersTrack AttendanceReport IssuesMonitor progress reports for the learners in the Learning Management SystemSubmit system and content bugs for updating and correctingFacilitate Proficiency Labs alongside Content DeliverySenior Knowledge and Learning Specialist II, January-2022August-2022; Aditi Consulting for Zebra Technologies, Bellevue, WACreation and development of engaging learning program to support software solutionsEstablishing course objectives, identification of an audience, determining delivery methodsWork with Subject Matter Experts throughout the development processPlanning training activitiesCreation of course outlines and storyboards for LMS creation for SAPVirtual Medicare Sales Trainer, June-2021October-2021; TrainingFolks for Aon Retiree Health Exchange, Lincolnshire, ILConduct annual training and development needs assessmentPropose training and development programs and objectives.Maintain virtual training environment effectively, administer learning activities,Train and coach managers, team leaders and others involved in employee development efforts.Work effectively as a team member with other members of management and the HR staff.Conduct training sessions covering specified areas such as on-the-job training, refresher training, and new hire training within CRM and SalesforceModify programs as needed.Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.Test trainees to measure progress and to evaluate effectiveness of training.Report on progress of employees under guidance during training periodsVirtual Medicare Sales Trainer, December-2020April-2021; E-Telequote Insurance, INC, Clearwater, FLConduct annual training and development needs assessment.Propose training and development programs and objectives.Maintain virtual training environment effectively, administer learning activities,Train and coach managers, team leaders and others involved in employee development efforts.Work effectively as a team member with other members of management and the HR staff.Conduct training sessions covering specified areas such as on-the-job training, refresher training, and new hire training within CRM and SalesforceModify programs as needed.Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.Test trainees to measure progress and to evaluate effectiveness of training.Report on progress of employees under guidance during training periods.Training Specialist, March-2019October-2020; Election Systems & Software, Omaha, NETrain clients on-site on election systems hardwarePerform training on the client sites for election systems softwareInteractive training courseMaintain records of training activities and attendance100% Travel throughout the countryServiced State and Local governmentsProvide site support during an election to ensure proper usage and reporting for first election after purchaseMy personal task of re-vamping the companies Train-the-TrainerRemote WebEx Trainer, June-2020August 2020; Apex Systems for United Healthcare Group COVID-19 NYC Test & Trace Program, New York City, NYDeliver ongoing refresher training, based on development needsDesign specific training modules to meet individual and team/department needsMeasure pre and post training performance to validate effectiveness of trainingAnalyze individual, team, and organizational skill and knowledge gapsConsult with management on needs assessmentTrack training hours for training attendees using a tracking toolOrganize, coordinate, and communicate training programs as appropriateCoach and counsel staff both during and after training.Created training documents for UHG West Virginia Path Child Welfare SystemNC FAST P4 IT Trainer, January -2019February -2019; Softpath Systems, LLC for NC FAST, Durham, NCClassroom trainingSoftware training for Case Workers handling child welfare casesKnowledge of child welfare policy and practice in NC such as Intake, Assessment, In-Home Services, Foster Care, CPS, or AdoptionsTrained end users on how to process an intake report of possible cases involving a child in the state of North CarolinaTravel required throughout the state of North CarolinaTraining Lead, April -2018December-2018; XT Global for Florida Department of Agriculture and Consumer Services, Plano, TXA training curriculum and course material developmentDevelop eLearning, CBTs, job aids, and classroom training materials as needed.Planning and supporting the client with scheduling end user training, including facilities.Leading super user training delivery.Leading end user training delivery and the end user training delivery team.Support miscellaneous training for the project team as needed throughout the software development lifecycle.Work with subject matter experts to identify and analyze regulatory lifecycle business processes (permit application and issuance, inspections, compliant management, and investigations). Define objectives for a course and/or curriculum; outline the concept for a course and/or curriculum and define the needs for the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.Design and develop engaging learning activities, compelling course content, quizzes, and meaningful course interactions that are holistic, enhance retention and transfer, meet the business need, and support the commercial sales, product, and service training overall strategy.Use strong interpersonal, written, and visual communication skills to bring together text, images, video, and audio to communicate and educate our clients employees, members, customers, and other stakeholders.Salesforce & CRMContract Corporate Trainer, February-2018March- 2018; TEKsystems, Radnor, VAApplications TrainerERP Oracle Application trainingLogisticsOn-site OJT100% TravelDelivered mandatory training to office, warehouse, and delivery staffSupply Chain Management & LogisticsContract Corporate Trainer, January-2017December-2017; GTS, Inc. Suwannee, GADelivered upper management training on new system implementation for new Scan & Go checkouts in Walmart storesDelivered lower management training on new system implementationDelivered mandatory training to Customer Service Guest Host in the new Scan & Go areaDelivered Soft SkillsCustomer Interaction training to Host & Lower ManagementEnforced existing rules and procedures while on siteTrain company representatives on corporate and business guidelines and proprietary applicationsModeling correct behaviors100% TravelContract Corporate Lead Trainer, August-2016November-2016; Inktel Direct Orlando, FLDelivered new hire training programs, provided creative and effective classroom instructionILT in the classroomSystems training on Order Management systems, BMC Remedy (Escalations), & Interceptas/Accertify (Fraud),. Maintains accurate customer contact, history, payments, and sales information in the company Salesforce/CRM systemMaintain records of training activities, attendance, and quizzesManaged classroom environment successfullyMentor new trainersCreate training assessments and surveysPrepare statistical reports to evaluate performance of monitor progress of traineesCommunicate all activities, deficits, hours, and issues that occur during training to the Training ManagerMet with subject matter experts to define course content and later complete content reviewEnsure that all employees comply with all established company policies and proceduresMaintained lowest attrition rateTrain company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applicationsSalesforce/CRM Order to Cash, Market to Customer, Service to CashSales Training & Hiring Manager, April-2016August-2016; Customer Rewards Tampa, FLDevelop, implement, and monitor training programs within the organization utilizing Salesforce.Supervise technical training for staff.Conduct orientation sessions.Create brochures and training material.Develop multimedia visual aids and presentations.Create testing and evaluation processes.Prepare and implement training budget.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Manage staff of classroom facilitators.Provide performance feedback.Conduct continuing education training.Provide leadership development education.Build solid cross-functional relationships.Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans.Instructional DesignSalesforce training deliveryContract Corporate Trainer, September-2015November-2015; Inktel Direct Orlando, FLDelivered new hire training programs, provided creative and effective classroom instruction,ILT in the classroomSystems training on Order Management systems, BMC Remedy (Escalations), & Interceptas/Accertify (Fraud), Maintains accurate customer contact, history, payments, and sales information in the company Salesforce/CRM system.Maintain records of training activities, attendance, and quizzesManaged classroom environment successfullyMentor new trainersCreate training assessments and surveysPrepare statistical reports to evaluate performance of monitor progress of traineesCommunicate all activities, deficits, hours, and issues that occur during training to the Training ManagerMet with subject matter experts to define course content and later complete content reviewEnsure that all employees comply with all established company policies and proceduresMaintained lowest attrition rateTrain company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applicationsSalesforce/CRM Order to Cash, Market to Customer, Service to CashAdobe Captivate for LMS coursesContract Trainer/Training Coordinator, April-2015August-2015; RemX Staffing for Retail Data Richmond, VAConducted training for retail data collectors in retail locationsScheduled training sessionsSME Android operating systemAndroid system training on Motorola devicePolicy and procedures training100% travelCompany portal trainingConducts training using developed materialsMeets with subject matter experts to define course content and later complete content reviewContract Financing Trainer, December-2014February-2015; Pale Blue Design for Toyota Financial Services Baltimore, MDTrained Contract Analysis how to process automobile retail and leasing financing contracts for funding for car loansDeliver training in a classroom settingSystem training on loan origination system (carLOS)Process training given in classroom settingCredit approval processesEffectively communicates course content to participantsTrain company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.Contract CCO CSR Trainer, August-2014November-2014; Cognosante for General Dynamics Tampa, FLTrained CSR to answer calls for the Marketplace to support the Affordable Care ActTechnical and product trainerMaintain records of training activitiesDeliver training in a classroom settingMaintain training schedule for the classOracle systems trainerCreate training assessments and surveysInsurance SMETrack success in LMSEffectively communicates course content to participantsMeets with subject matter experts to define course content and later complete content reviewTrain company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.CRM/SalesforceContract Based Healthcare Systems Trainer, May-2014August-2014, The Training Associates for Cigna Healthcare Pittsburg, PAPrepare for and deliver training to target audiencesEnsure all training materials are updated and scrubbed for PHIPresented information using a variety of instructional techniques or formatsInsurance claims processing ILT trainingLead training related projects as neededCreate training assessments and surveysCreate Reports and status on training/class activities/traineesCreate and maintain training materials to provide coaching and instruction using Captivate eLearningMaintained, revised, and improved existing online courses on on-going basisTrain company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.SAP/CRMSales activities, tasks, track opportunitiesOracle end user training to new hiresContract/Temp Corporate Trainer, August -2012 October-2013; ALLSTATE/VANYIL, LLC Northbrook, ILTrain-the-Trainer program for system software training, processes training, and product knowledge trainingTraveled countrywide to complete training sessionsMaintain records of training activitiesDeliver training programs in both formal and informal settingsEffectively use various presentation and instructional media to enhance deliveryConduct ILT and WebEx virtual trainings/vILTParticipate in the design of course curriculum, learning objectives, training aids, and hands-on scenariosAdobe Captivate for LMS coursesIncorporate motivating, creative, and interactive training techniques to enhance training experienceMaintain personal training and travel schedules, maintain records related to time trackingMaintain expenditures and travel within guidelines and submit expenses per timelines.Evaluating the impact and effectiveness of training programs.Serve as back-up trainer to the other trainers if the occasion arisesCreate training assessments and surveysProviding on-going coaching, training, and business buildingExpert on product knowledge and company proceduresLexisNexis systemMeets with subject matter experts to define course content and later complete content reviewTechnical software training90% travelSAPSMEMarket to Customer sales activities, tasks, track opportunitiesTrainer; July-2011 June -2012; Connextions, Inc. (Kaiser Permanente) Orlando, FLConducted training sessions to employees on various topics to assist customers and clients in a call center setting. The major duties included:oTechnical training for computer hardware, software, and equipmentoCompany orientation for new employeesoCompany process and job trainingoIndividual coaching, as requiredDevelop teaching aids that include training manuals, demo models, quick reference material and visual aidsCreate and maintain training materials to provide coaching and instruction using Captivate eLearningAnalyze and recommend implementing improved processesParticipate in creating, facilitating, and advising initial and ongoing training initiatives to/with operations staffFormulate training policies and schedules utilizing needs analysis, company production processes, business systems or change in product, procedures, or servicesMaintained, revised, and improved existing online courses on on-going basisPerform administrative and other duties as assignedTrainer CertificationAdobe CaptivateSAP APOracle end user trainerSMESAP CRMMarket to Customer, Order to cash, and service to cashEducationModern Classroom Certified Trainer Logical Operations Certification Date: 08/2020VA Master Trainer Benefits Advisor Certification Certification Date: 01/2018A.D.D.I.E. for Instructional Design certification, Education Technology Completion Date: 11/2016A.S. in Business Administration and Human Resources Management, Colorado Tech University On-Line Graduation Date: 01/2022Certificate of Completion, 24 hrs., Using Social Media in Business, Mercer County Community College Completion Date: January 2014Phone Systems Trainer Certification, Complete Communications Services, Inc. December 2013Trainer Certification, July 2011, Connextions Orlando, FloridaCertification, Insurance 2-15 Life, Health & Variable Annuity, October 2008 - October 2008 Central Florida Insurance School Altamonte Springs, FL currently hold this license.Certification, Insurance 2-20 Licensure, January 2008 - February 2008 Santa Fe Community College Gainesville, FL; currently hold this license.Certification, Insurance 4-40 Licensure, May 2005 - June 2005 Santa Fe Community College Gainesville, FLHonors High School Diploma, North Marion High School, Citra, Florida Graduated June 3, 1995SKILLSMicrosoft Word, Excel, PowerPoint; Access, Outlook, SharePoint, eLearning & Instructional Design with Adobe Captivate and Articulate 360, Typing: 70 wpm, WebEx, GoToMeeting, Camtasia, Articulate 360, and Adobe Connect |
