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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE, PHONE NUMBER AVAILABLESKILLSFiber Splicing, Hardware/Software Installation, Low Voltage Wiring, Candidate Tracking, Network Design, Recruiting, Troubleshooting TCP/IP, Accurate Reporting, VOIP Configuration, Threat Detection, VPN Configuration, Specialized Testing Equipment, QoS, Microsoft Office Suite, Cable Status Certification PROFESSIONAL EXPERIENCEAT&T October 2017 Present Communications Specialist Pull and terminate Cat6, Coax, and Fiber Optic cables Install and configure Servers, Switches, Routers, Firewalls, VOIP service, and Video over IP service Configure wireless networks Troubleshoot layer 1 networks within five miles of end-user equipment Organize and customize VLAN configurations Coordinate with other departments in a clear concise manner MasTec September 2016 October 2017 Field Technician II Provided professional customer service within customers home Maintained exceptional time management while working independently Applied mathematics, knowledge of signal processing, and critical thinking to restore customers services Used various online applications to accurately report signal levels Communicated clearly and accurately with dispatchers Generated comprehensive reports of issues encountered on a weekly basis Assembled satellite and configured all setting, azimuth, elevation, tilt Recore Technologies January 2015 August 2016 IT Support Field Technician Installed Paxton Net2 Controller for access control systems, with card reader, bio-scanner, motion detectors, exits request, mag locks, strike locks, gates entries, and IP cameras Installed all network and data equipment, POE switches, Cisco Catalyst, power supply and UPS back-ups, WAPs Configured Net2 software and provided end-user support for assigned IP addresses and access control systems Kelly Services/Allstate March 2014 August 2016 Desktop Support Analyst Workflow coordinator, utilizing Access, SharePoint, ITSM Service/Now portal for ticketing, tracking, and escalation Provided technical support in downloading IBM Endpoint Manager Software, ensuring all agency are using a business class computer with a TPM chip for compliance Analyzed result in the agency computer analysis tool, providing troubleshooting to end users with networking issues, using phone/email/chat system to respond to document issues and compliance Evaluated reportsEDUCATION/CERTIFICATIONS Bachelors degree in Computer Science from Strayer University in Charlotte, NC Wire Technician, Pole Climbing and Network Wiring Training from AT&T University Cisco CCNA Training CompTIA A+ Training Certification CompTIA Network + Certification CompTIA Security + Certification Microsoft Server Installation & Configuration Training |
