| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEObjective:To secure a full time position with a company where I will be challenged, and where I can utilize the skills I have gained through past experience and training to be as an asset to the business.Skills:15+ years experience in an office setting as an administrative assistant/managerData EntryTeam BuildingExtensive Customer ServiceDay to day operations managementAdherence and CoachingInbound/Outbound CallingDatabase ManagementScheduling/RegistrationMicrosoft Office CertifiedProfessional Experience:MassMutual AscendJob Title: Customer Service Analyst 06/2023 - currentAnswering calls from policy owners and financial professionals to answer their questionsStaying up to date on federal and state regulations for financial accountsEnsuring paperwork submitted is in good orderEnsuring policy owner information is accurate and up to dateADT SecurityJob Title: Outbound Agent 07/2020 06/2023Calling customers in a timely manner to provide information requestedAssisting with coverage duties when managers are outEnsuring agents are following process and adhering to break/ lunch scheduleListening to calls for areas of improvement to help agents develop their skillsBuilding relationships with agents throughout the departmentRunning report throughout the day to check metricsPsychological & Behavioral Consultants, Inc.Job Title: Office Manager/Regional Office Manager 10/2016-07/2020Ensure accurate records in databaseDaily/weekly reporting and database managementBalancing daily ledgers and patient accountsHelpdesk agent for technical issues with electronic medical recordOnboarding new hires and document managementEnsuring that new patient paperwork is completed correctly and fullyEnsure that deposits are taken to the bank weeklyCredentialing medical professionals with payers in Ohio, Kentucky and IndianaGreeting patients and upfront collectionsMaintaining office cleanliness/equipment/suppliesVarious duties as assignedBridgepointe Psychological & Counseling ServicesMerged with Psychological & Behavioral Consultants, Inc.Job Title: Office Manager 08/2015-09/2016Office manager for satellite officeDaily/weekly reporting and database managementGreeting patients and upfront collectionsBalancing daily ledgers and patient accountsBenefit checks for patent insurance coverageEnsure patient demographics are accurate and up to dateEnsuring that new patient paperwork is completed correctly and fullyEnsure that deposits are taken to the bank weeklyMaintaining office cleanliness/equipment/suppliesVarious duties as assignedGreat Oaks Career Development CampusJob Title: Secretary II/Financial Aid Support 10/2006 10/2014Front desk customer service scheduling/registrationInbound/outbound callingPersonal assistant to the Financial Aid OfficerReviewing FAFSAs for student financial aidData Entry for time sensitive informationCreating/distributing customer satisfaction surveys (Survey Monkey)Preparing folders for various classes/trainings/meetingsMaintaining professional relationships with outside vendorsCertified IRS Tax Preparer (VITA-Basic)Maintaining office supplies and equipmentVarious clerical and office duties as directedEducation:Tiffin University OnlineBachelor's Degree in progress - Bachelors in Business Administration and Managerial StudiesDiamond Oaks Career Development Campus2 years Technical Business Management CertificateSecretary of local Ch. 13 Business Professionals of America (1 year)Secretary of Business Professionals of America Fundraising Committee (2 years)Oak Hills High SchoolHigh School Diploma |
