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Title Property Manager Customer Service
Target Location US-MD-Temple Hills
Email Available with paid plan
Phone Available with paid plan
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DAVIDALITTLEJOHNArlington, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYSuccessful property management professional with solid background serving owners and tenants. Manage all property and community needs, including maintenance, finances, and marketing. Attract occupants and meet business targets by keeping buildings and grounds well-maintained.SKILLSProject ManagementReport PreparationRisk ManagementOutreach MarketingProperty InspectionsProblem SolvingStaff ManagementCustomer ServiceMicrosoft Office SuiteProperty ManagementBusiness DevelopmentEXPERIENCEProperty ManagerCIH Properties Washington, DCApril 2023 - CurrentResponsible for overseeing, managing, and leasing diverse properties from luxury high rises to the subsidized sectors.Responsible for outreach marketing, maintaining communication with community officials, and successfully leasing up properties to 100% occupancy.Responsible for application process, waiting list, annuals/interims, and re-certifications for residents.Responsible for hiring, training, mentoring, and disciplining office staff and maintenance departments.Developed marketing action plans and strategies to meet or exceed budgeted income expense and renewal goals.Oversaw timely lease up of vacant units, rent collection, and recertification processes.Prepared site-specific budgets and annual budgetsCreated, prepared, and distributed reports for management.Inspected property daily and worked with maintenance and outside vendors on work orders and capital improvements.Property ManagerWilliam C. Smith Washington, DCJanuary 2010 - March 2023Responsible for overseeing, managing, and leasing diverse properties from luxury high rises to the subsidized sectors.Established professional relationships with vendors, suppliers and contractors to increase rapport.Responsible for outreach marketing, maintaining communication with community officials, and successfully leasing up properties to 100% occupancy.Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.Kept properties maintained with regular preventive maintenance.Conducted termination of leases for non-compliant tenants.Negotiated property contracts on behalf of owners.Assisted residents regarding account receivable issues and reconciled concerns.Updated and prepared various reports for properties and corporate officeHandled account reconciliation for move-ins and move outs.Resolved tenant account receivables.Reviewed credit checksPrepared daily bank depositsIssued parking decals and maintained parking wait list.Collection ManagerPierce Hamilton & Stern (FCO)March 2003 - January 2006Monitored tax document preparation at state and federal levels.Leveraged expertise in forecasting to guide quarterly and annual budgeting objectives.Networked with investors and stockholders to evaluate revenue streams.Managed company risk by assessing applications to accurately determine customers creditworthiness.Spearheaded initiatives to increase operational stability and compliance.Planned and directed financial department workflow.REFERENCESReferences available upon request.TRAININGAsbestos Awareness TrainingSite, System & Exterior Inspections (REAC)Preparing Units for Inspection (REAC)REAC Summary ReportingIncome Verification for EIV (PIC)PBM (Project Based Management) CertificationAtash /Focus Fire ProtectionThe essentials of communicating with Diplomacy and ProfessionalismHow to provide exceptional customer serviceRIM (Rental Integrity Monitoring)Public Housing Rent Calculation Training SpecialistFair Housing, I & II CertificateHUD Handbook 4350.3 Occupancy TrainingCertified Occupancy Specialist (COS) Nan McKaySexual Harassment Training (Supervisor Version)Manager's TrainingExtraordinary Customer ServiceReal Page Payments ApplicationDrug free Workplace (Supervisor Version)PBM Essentials for Property Manager, Nan McKay & Associates25th Annual Affordable Multifamily Rental Housing ConferenceEDUCATIONAssociate in arts (A.A.) - CommunicationsMount Vernon Community College, Washington, DCMay 1995

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