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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienceTruGreen 1/2021 4/2024Retention Specialist Continually updated a leadership resume and honed skills by participating in various management trainings Offered strong customer service skills, keeping customers satisfied and increasing sales Engaging with customers who are considering terminating their services or products Identifying their concerns. Offering solutions to resolve those issues AsurionTechnical Support Representative 07/2012 - 2/2019 Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Created a new customer database by entering customer information into a database Well Care HealthCustomer Service Rep 04/2019 - 08/2020 Providing solutions that fit those individualized situations and prioritizing the customers' needs at each step of the process. Maintaining empathetic and professional front with the customers Escalating complaints Helping customers complete online paymentsSkillsCustomer service, Communication skills, Computer literacy, Microsoft word, Microsoft excel, Documentation review, Leadership, Problem Resolution EducationPearl Cohn Highschool Nashville-Davidson, TN 05/2001 |
