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PHONE NUMBER AVAILABLEIT SUPPORT SPECIALISTBUILDING RELATIONSHIPS. IMPROVING RESPONSE TIMES. MAINTAINING SMOOTH SYSTEMOPERATIONS10 PLUS YEARS EXPERIENCE IN IT TECHNICAL SUPPORT AND EXCELLENT CUSTOMER SERVICESKILLS, INTERNAL AND EXTERNALABLE TO MULTITASK TO MAXIMIZE UPTIME AND IMPROVE SERVICE AND PRODUCTIVITYACHIEVED TEAMWORK AWARD ANDAWARD OF EXCELLANCESYSTEM IMPLEMENTATIONS AND TESTING FOR SYSTEM RELEASESEDUCATED IN BUSINESS PRACTICES AND PROJECT MANAGEMENTWORK EXPERIENCEAttending Baker CollegePennsylvania Life - 2011 to March 2011to work on my Bachelor of Administration DegreeAdvanced Technician IIMCI WorldCom/ Verizon Business - Hilliard, OH - 2000 to 2010 Ability to troubleshoot, cable, fios, and vpn connections Quality Initiative Reporting. Technical Writing for Training Purposes Testing Ticketing System Software and Training /Remedy SPECIALITY: Troubleshooter For Remote Vpn's, Firewalls and Business Solutions Experienced Desktop Support Technician as related to, Network/servers and business continuity Knowledgeable of telecommunications databases Educated in the value of IT Investment and Management Educated in Business Process Analysis Educated in Business Case Development Supported approximately 40 different customers and their individualized custom business solutionsTechnical Support SpecialistTime Warner Communications - Columbus, OH - 1998 to 2000 Team lead for evening staff Troubleshooting hardware/Software Issues Related to Remote Connectivity -Broadband Connections. Experienced in Cable Television Repair and SalesEDUCATIONAssociates of Applied ScienceDeVry Institute of Technology - Columbus, OHBusiness Administration |