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KENDALGROVE -SMITHFrederick, MDPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveDedicated hospitality professional with extensiveexperience in customer service and teammanagement. Seeking to transition into a newcareer path where I can leverage my strongcommunication skills, problem solving abilities,and ability to work in fast-paced environments.Eager to bring my transferable skills and passionfor learning new things to a new industry.educationGovernor Thomas Johnson High SchoolHigh School Diplomaexperience:General Manager, Days Inn by WyndhamFebruary 2020  August 2023 Oversaw daily hotel operations, hired, trainedand supervised a team of approximately 25employees Developed and implemented strategies to driverevenue growth and increase occupancy rates Conducted regular inspections and ensuredcompliance with health/safety regulations, aswell as hotel policies Handled guest inquiries, complaints andresolved any issue that arose Managed all A/R and A/P accounts, remarkablyincreased on-time paymentsAssistant General Manager, Days Inn by WyndhamMay 2015  February 2020 Assisted the GM in overseeing daily hoteloperations, along with hiring and trainingincluding Front Desk, Housekeeping andMaintenance departments Implemented process improvements incollaboration with department leaders resultingin elevated guest satisfaction and operationalefficiencyFront Desk AgentJune 2011  May 2015 Delivered outstanding customer service bypromptly greeting, checking in guests, andensuring all interactions established a positiveimpression Created/Edited/Canceled reservations bookingsby phone or email Coordinated room reservations, room allocationsand handled special guest requests with precision Maintained the reception area, answered phones,and kept office equipment in order