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Title Senior Program Manager
Target Location US-FL-Jacksonville
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PHONE NUMBER AVAILABLE Jacksonville, FL EMAIL AVAILABLE LinkedInWORK EXPERIENCESenior Technical Product Program Manager (AI/ML) - Amazon Seattle, WA June 2022 June 2024Led cross-functional teams spanning Technology, Business, Development, and Management to implementdata pipelines on the AWS cloud platform, resulting in a 130% increase in data ingestion.Successfully delivered a Machine Learning/Large Language Model project, aligning with the organization's$100M strategic goal, and enhancing product efficiency by 35%.Streamlined Privacy, Legal, and Security reviews, reducing response time by 30% and successfullyachieving data delivery goals.Collaborated effectively with cross team interdependencies between software engineers, fostering a dynamicwork environment, and enhancing source data owner approvals, metadata management, data governance,and data architecture, resulting in a 25% increase in productivity.Implemented strategic onboarding processes for new data scientists and economists, facilitating quickadaptation and resulting in a 31% increase in new feature engagement rate.Managed vendor partnerships and launched 0-to-1 programs for job board, health, and benefits data products,ensuring security, quality, and scalability.Proactively mitigated data quality and freshness risks, improving accuracy by 25% and reducing incidentsby 40%.Developed integrated product roadmaps, aligning cross-functional requirements and dependencies, resultingin a 20% increase in project delivery efficiency.Demonstrated expertise in navigating complex technical and product tradeoffs, aligning business objectiveswith technological capabilities.Recognized as the go-to escalation authority for strategic decision-making and problem-solving.Drove program execution velocity by 40% through data-driven performance monitoring and targetedprocess improvements.Sr DevOps Technical Program Manager Spectrum Services St. Louis, MO Jan 2021 Jun 2022Executed full-cycle projects, slashing delivery time 11.5% through strategic process optimization whilemaintaining scope and budget integrity.Architected strategic project roadmaps aligning infrastructure scalability with corporate objectives,orchestrating cross-functional teams for seamless execution.Mentored next-gen TPM talents, imparting advanced product expertise and customer-centric solutionstrategies.Spearheaded Agile ceremonies, driving 14% productivity surge for platform team.Leveraged deep understanding of market dynamics and technical constraints to drive optimal solutionarchitecture.Successfully led cross-functional teams through three major strategic pivots in response to shifting marketdynamics, maintaining 95% of key deliverables on schedule.Orchestrated seamless integration of diverse components within the program, managing complexinterdependencies and optimizing overall performance.Established a monthly prioritization and resource management cadence, reducing project bottlenecksby 35% and improving on-time delivery rates from 70% to 92%.Defused team tensions through strategic empathy, fostering a high-performance collaborative culture.Sr. Product Technical PM Florida Blue, Healthcare Jacksonville, FL Jul 2010 - Jan 2021Spearheaded multi-million-dollar Premium Payment Experience Core, revolutionizing API, backend, andbusiness processes.Implemented a robust quarterly portfolio review process, resulting in a 30% improvement in decision-making efficiency and a 25% increase in resource utilization across programsSpearheaded the adoption of agile methodologies across the program portfolio, resulting in a 50% reductionin time-to-market for new initiatives.Implemented a standardized planning stakeholder engagement model, increasing executive buy-in by 40%and reducing planning cycle times by 25%.Engineered healthcare EDI ecosystem, optimizing Federal Marketplace transactions and customer enrollmentworkflows.Catalyzed 40% revenue surge in 90 days through strategic feature rollout.Architected enterprise-wide application strategy, defining performance metrics and crafting executive-levelbusiness cases.Developed and implemented a comprehensive strategic planning framework, directly influencing $50M inresource allocation and aligning 5 departments' objectives with corporate goals.Pioneered contact-centered design initiatives through collaborative stakeholder engagement.Leveraged Emotional Intelligence to drive performance in diverse 15-member team, boosting morale andproductivity.Elevated client satisfaction by 20% via initiative-taking, listening and strategic issue resolution.April 2001 Jul 2010Additional Experiences include working with Amazon Candidate Hiring goals (HRM), Environmental studiesaffecting hiring decisions, Verizon, Spectrum Services (Telecom), BNSF (Rail), MSA (Auto/Home Insurance,FCT (Tile, P&C insurance), Aetna (Healthcare/Life Insurance), Life SciencesSKILLSSoft Skills Machine Learning, Artificial Intelligence, Product Management Cross-functional Team Leadership,Technical Program Management, Analytical Skills, Solution Architecture, Engineering Resource Management,Team Leadership, Cost Benefit Analysis, Technical Architecture, Stakeholder Management, Critical Thinking,Thought Leadership, Process Improvements, Research, Account Management, Efficiency, EngineeringLeadership, Prioritization, Creative Solutions, Execution, ML techniques and frameworksTechnical Skills Python, Code Whisper, Microsoft SQL Server, GitHub, DevOps, Cloud NetworkTechnologies, Docker, Kubernetes, AWS, Jenkins, Ansible, CI/CD, ReactJS, NodeJS, Jira, Asana, Slack, Zoom,Confluence, User StoriesHard Skills: Automation Business, Program Direction, Decision Making, Business Requirements, SystemsEngineering, Large Scale Systems, Budget Management, Key Quality, Post Implementation Support, ProductRequirements, Programming Language, Strategic Initiatives, Technical Analysis, Technical Specifications, ProductVision, Dynamic EnvironmentCertifications: Generative AI, Certified DevOps Project Manager, International DevOps Certification Academyaccredited Program Manager Certification (PMP) (APGM), HCM- Workday (In works), International Organizationfor Project Management (IO4PM), INS 21 Property and Casualty Insurance Certification, Development,Regulatory compliance 21 CFR Part 11, Scrum Master Certified (SMC), Real World Agile and Agile 101, SAFe,Kanban, Basic Securities certification from D&B, Introduction to CMM requirements (QSD Orientation) TelecomDomain certificationEDUCATIONBachelor's degree: Computer Science Software Engineering, Mumbai UniversityMBA: Organizational Leadership, In works

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