| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfile SummaryAdministrative, Team Lead, and Management experience for 5+ years and Tech specialist with more than 17 years experience with data communications and business customer support. Corporate contractor for over 4 years with diverse backgrounds. Data entry, Administrative Work, Technical Support, Security Officer, Telecom Repair and Noc experience. HIPPA Trained and Personal Care Representative, and HR/ Benefits support.Technical Skills Rundown*19 Years of Customer Service Experience*17 Years of Help Desk/ Technical Support*5 Years of Administrative/ Team Lead/ Trainer/ Management Experience*Experiences using Salesforce, Multiple CRM's, Local Network Setup and Maintenance, Website Maintenance, Server Maintenance, Nocc Experience, Software and hardware service and maintenance, and other I.T. skill base knowledge.*- Strong customer service/communications skills.*- Experience with VMware Horizon Client, Virtual Desktop Interface, Cloud Data Management, SCCM, AD, Microsoft Office Suite, Domain Name Systems, Dynamic Host Configuration Protocols.*- Familiar with the Microsoft Windows networking environment including Active Directory.*- Mobile phone support, Home Network, VMware, Citrix, Microsoft Office 365 Experience*- Microsoft Azure Administrator, Microsoft Intune Administrator, Microsoft Office 365 Administrator, Microsoft Teams Administrator, SharePoint AdministratorProfessional ExperienceMcCownGordon Construction Kansas City, MOAugust 2023 to July 2024Senior IT Support Specialist Job duties covered everything between ordering equipment for the office and jobsites such as all hardware and software needed and then do full setup when needed at various office or jobsite locations. Traveled for work 30% of the time to other states. Was Microsoft Azure Administrator, Microsoft Intune Administrator, Microsoft Entra Administrator. Microsoft Office 365 Administrator, Microsoft Teams Administrator, SharePoint Administrator, worked with Zendesk ticketing system. Position required Apple and Windows expertise in many different categories. Worked with MDM Profiles, Cyber Security duties, System Administration duties, Trainer and new hire trainer, along with other various responsibilities.Stinson LLP Kansas City, MOMarch 4th 2019 to August 2023Working with users to troubleshoot software and hardware issues, setting up and maintaining user accounts within SSCM, AD, Duo and Maas360. Working requests for assistance or equipment setup/ office moves/ local network setup. Responsibilities include client interaction, ticketing systems with record keeping, new user setups, asset management and going to new office locations to build out offices. Help users with personal computer equipment/ networks/ hardware and software at home printer/scanners and VMware setup. Excellent customer service/ experience is a must for all user contacts. Maas360 Enterprise account management along with DUO Mobile Security account setup.Cox Automotive Group / Dealer.com - Mission, KSMay 22nd 2017 to November 29th 2018Worked hand-in-hand with dealerships, other Kansas City, MO internal employees and third parties to maintain, update, and customize dealership websites while making sure they fit within mandated guidelines. Configuring influx feeds, XML files, leads, lead information, website fixes/ updates and changes that dealerships wanted, along with helping out with CRM questions. Worked with Salesforce for ticket tracking and analytics.*I helped change and maintain websites, CRM's, Inventory, Special Campaigns, new adds, HTML 5 coding, website changes and design, creating new users, walked clients through of how to make changes and updates as well on websites/ special campaigns/ adds/ and inventory.Willis Towers Watson / Acclaris - Overland Park, KSAugust 19th 2013 to February 22nd 2017Care Team Team Manager, Project Lead, Administrator, Claims Processor, Personal Care Representative Working at the Reimbursement Center, dealing with clients on benefit programs such as FSA/ DCRA/ HRA /ERP and client specific benefits for major Corporations. Trained in HIPPA Laws and regulations. I worked supervisor escalations, process and appeal claims and work on client-based help tickets. This administration position exists to help on the fly escalations from clients and be the go-to person for supervisors for their inquiries.*Local PC setup and management along with integrating phone systems to the cisco phone network and server. Local software updates, and VOIP equipment and system server updates that were in the office, was the admin position there.*Working escalation cases and calls/ Tier II and III support.*Customer Service and Team Leading Experience.*Management over team members, projects, claims/ tickets submitted by users.CBE Group- Overland Park, KSApril 2013 to May 2013Debt collector and job duties where to answer the incoming calls from the computer system and be able to call 400 to 500 people daily. System used is Cati.AppleOne Overland Park, KSMay 2011 to April 2013Contractor at Sprint for Electronic Security. Job details were working with FBI, DEA, ICE, U.S. Marshals, Secret Service, Homeland Security, Local Law Enforcement and medical 911 Emergency Response throughout the United States. Was a fast-paced position and had to be efficient reading through Court Orders, 911 forms, exigent forms, and subpoenas. I would gather phone records, cell tower sites, text records and GPS pings for law enforcement. Dealing with high pressure problems and keeping a level head through every situation. Used multiple programs to multitask efficiently to help save lives, programs used Microsoft office suite, Adobe, Oracle, and other in-house programs.Contractor for H&R Block through AppleOne for the position as a Consultant. Hired people throughout the United States, phone interviews, e-mailed regional managers daily on their status and prepared people for the tax seasons. Responsibilities included Federal back ground checks on new employees and was promoted to Email Lead. Had a team of 8 under my lead and consisted with data entry and administrative work. Used excel, outlook, Oracle.Contractor at ServiceLink working on judgments, leans and house deeds to get loans approved and moved through the loan process as quickly as possible. Had investigative skills to look into properties and be able to work through deals for foreclosed housing. Used outlook, excel, and in-house programs.Securitas Overland Park, KSJuly 2012 to November 2012Certified Security Officer, Mobile Patrol Officer, Foot Patrol Officer, Concierge and Flex Officer. My duties are to respond to accidents, patrol the parameters of the Sprint World Headquarters buildings. In addition, I patrol the garages, work traffic jams / accidents. To be the first to response to fire and medical issues, to observe, report and respond. I am CPR, AED, and Basic First Aid Certified.Yoh Overland Park, KSFebruary 2011 to April 2011Was a contractor for Yoh to work at the Sprint Headquarters in the Noc for their Breach Team. Worked on cell site towers to resolve issues, make reports and send techs out to fix issues at local site throughout United States. Moto, Nextel and Nort along with micro wave cell towers to know programing for cell towers. Used outlook, excel heavily and attention to detail was a must.Embarq/ CenturyLink Gardner, KSMay 2009 to October 2010To take repair calls in from small business and home businesses, find the issue and solution to their problem in a timely manner. After businesses are back up, see if they would require anymore services and thank them for being our customer. Worked on Redbacks, Dslams, Profile rebuilds to get customers back up and running. How to program and set up modems, routers and network. Also worked with Noc to solve chronic DSL data issues. Helped customers with pc virus issues, back up programs and data files. Would also help with port setup and DVR Camera setup for routers and maintain business networks. Programs used, RRS, Quick Tic, Asos, Vision, outlook, and others.Aerotek Gardner, KSJune 2008 to May 2009Was contracted out to Embarq DSL Tech support, at the time and later got directly hired at Embarq.EducationOlathe Northwest High School 2004-2007Johnson County Community College 2007 to 2009Keywords ListI.T. Tech, SBHB Repair, Red backs, Dslams, Profile Rebuilds, Typing, Public Relations, Leadership, Time Management, Multitasking, Security Officer, CPR, AUD, First Aid Trained, Administrative assistant, HIPPA trained, Personal Care Representative, Noc experience, Data entry, Modem and Router repair, Call Center experience, works well under pressure. VM Ware, VM Ware Horizon Client, SSCM, Active Directory, DNS, DHCP, Firewall, Leadership/ Management. Microsoft Azure Administrator, Endpoint, Intra, Intune Administrator, SharePoint, Microsoft Teams, Microsoft Office 365 Administrator |
