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Click here or scroll down to respond to this candidateDonna Mestas Retail Sales WorkerPHONE NUMBER AVAILABLE EMAIL AVAILABLEStreet Address
PROFESSIONAL SUMMARYGreeted customers and ascertained what each customer wanted or needed.Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires.Computed sales prices, total purchases, and received and processed cash or credit payment.Prepare merchandise for purchase or rental.Answered questions regarding the store and its merchandise.Dedicated manager with a strong work ethic and the ability to build lasting client relationships as demonstrated throughout my careerExperienced restaurant manager demonstrating creativity and leadershipExperienced in operations management, staffing and cost control.Great energy, personality, working style, people skills, team player, positive attitude, focused.OBJECTIVEBecome a Retail Sales Worker where I can be immersed in providing solutions and solving problems.RELEVANT ACCOMPLISHMENTSProvided customer service by greeting and assisting customers and responding to customer inquiries and complaints.Directed and supervised employees engaged in sales.Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.Monitored sales activities to ensure that customers receive satisfactory service and quality goods.Instructed staff on how to handle difficult and complicated sales.PROFESSIONAL EXPERIENCESports Authority - Littleton, CO September 2013 to August 2014Major Accomplishments:Number one in store sales. And, during the month of Christmas, doubled the sales of the next associate.Displays a positive presence with customers and team members.Displays a winning attitude and a drive to succeed in an environment that includes goals, performance measurements, competitors and overall performance monitoring.Excellent communication and organization skills working with customers, vendors and staff, hands on, great attention to detail.Exceptional organizational and planning skills, adaptable and enjoy new challenges.Detail oriented when providing customer service and employee training.POS systems including Squirrel and Micros.JC Penney -- Littleton, CO August 2008 to March 2011Major Accomplishments:Number one in customer satisfaction surveys at Southwest Plaza JC Penney.Childrens department supervisor.First in customer service in the district.Top three in credit card applications in the district the last 3 years and 2nd in 2010.Holiday Inn Denver West, CO 2002 to May 2008Restaurant ManagerMajor Accomplishments:Highest GSA scores of seven metro Denver Holiday Inns.Outstanding accomplishment in exceeding guests expectations as expressed in GSTS score achievement.Trained and managed restaurant employees to follow standard procedures.Managed all employee work schedules.Motivated employees to work as a team and provided one-on-one training to personnel.Ramada Inn Denver West, CO 1999-2002Restaurant ManagerMajor Accomplishments:Trained employees to use Micros point of sale system.Responsible for hiring, firing and training all service personnel.Ensured customer satisfaction of the dining experience.Managed all employee work schedules.Embassy Suites Hotel Denver, CO 1998-1999Restaurant ManagerManaged the restaurant, deli, bar, and room service operations. Managed inventory and ordering of food, equipment and supplies. Responsible for monitoring P&L statements and managing 3 restaurant supervisors, 36 employees and personnel development.Major Accomplishments:Created new deli menu eliminating unnecessary items.Improved Quality Service Assurance standards by 10% a month 3 months in a row.Improved business processes while working with operations manager.Developed in-house liquor inventory tracking system reducing hourly staff costs.Adjusted staffing levels to meet operational requirementsreduced restaurant budget by 15%.EDUCATION:Stillwater Institute CNATrinidad State Junior CollegeTrinidad High School |
