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SUMMARY:To obtain bachelors degree in Business Management and a career with a well-known company.HIGHLIGHTS:Street Address + customer service environmentMicrosoft expert (Street Address  years)Excel expert (Street Address  years)Adobe knowledgeable 5+ yearsAdvanced virtual troubleshooting skillsEXPERIENCE:EveriseSubject Matter Expert (SME) Remote November 2020 to PresentSupervise 13 agentsCustomer service environmentComputer savvy, and comfortable working with various software programs including Microsoft office and Adobe productsPerform daily roll callsTroubleshootingPerformed monthly Coaching with my agentsSet team meeting and team huddlesSent emails to client and Quality team due to agents performanceReported updates to HRReported updates to Work ForcePerformed daily one on one sessions with agents not meeting metricsAnswered questions in the Teams chat for agents that needed help and provided the resources for the answers given.Took calls for Agero roadside assistance from different car insurance companies who needed roadsideCovid 19 vaccination callsTook Medicaid insurance callsSt Gales Living assistant September 2018- CurrentPersonal Care AssistantChanged diapersCustodial DutiesReminded patients to take medicationComfort Keepers-Greensboro, NC September 2017- September 2018Personal Care AssistantRan errands with patientsTook the patients vitalsReminded patients to take medicationAbbotswood Assisted Living -Greensboro, NC August 2015- February 2016ServerPrepped mealsCooked mealsServes mealsProctor and Gamble- Brown Summit, NC January 2014- July 2015IME (temporary position)Data entry in a customer service environmentMaterial HandlingSupply OrdersEDUCATION:Medication Aide Certification North Carolina May 2019Walter Hines Page- Diploma Greensboro, NC September 2006- June 2010