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Click here or scroll down to respond to this candidateCandidate's Name
ContactAddressDallas, TX Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsProblem SolvingCollaborationAdaptabilityStrong Work EthicHandling PressureSpanishOrganizational skillsFriendly natureDocumentation and controlOffice AdministrationOrganizational skillsExcellent multi-tasking abilityClear oral/written communicationAccount ReconciliationOffice managementAdministrative supportSoftwareMicrosoft Office SuiteAdobe ReaderMicrosoft WindowsGoogle ChromeLanguagesSpanishLimited WorkingResourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.Work History2007-07 - 2009-08Office ManagerGreen Mountain Energy, Dallas, TexasEstablished workflow processes, and monitored daily productivityUpdated reports, managed accounts, and generated reportsCreated, maintained, and updated filing systems for paper and electronic documents.Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.2004-01 - 2007-02Sales AssociateNieman Marcus, Dallas, TexasEnhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-upForecasted sales and established processes to achieve sales objectives and related metrics.Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies.Answered customer questions about sizing, accessories, and merchandise care.Engaged with customers to build rapport and loyalty.Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.Helped customers locate products and checked store system for merchandise at other sites.Built relationships with customers to encourage repeat business.Generated new sales leads to achieve and exceed monthly sales goals.Built customer loyalty and retention by delivering excellent shopping experiences.Monitored customers for signs of security concerns and escalated issues to management.Used in-store system to locate inventory and place special orders for customers.2003-04 - 2004-05Retail Floor ManagerColdwater Creek, Frisco, TexasOffered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.Made personal recommendations for customers by sharing product knowledge and demonstrating products.Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.Oversaw supply restocking, area cleaning, and product organization.Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.Education1975-08 - 1979-07High School Grad: General StudiesWilliam B. Travis High School - 1211 E. Oltorf Austin, Tx. 78704AccomplishmentsSuccessfully leased an average of 10 units per month, exceeding the company goal by 25%. |
