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Click here or scroll down to respond to this candidateCandidate's Name
Carrollton, TXEMAIL AVAILABLEPHONE NUMBER AVAILABLEA resourceful professional with meticulous organizationalskills.Well versed inmulti-tasking during fast paced situations.Enthusiastic with a positive and motivating work ethic. Demonstratesimpeccable communicationand interpersonalskills. Adept at utilizinglogistics software, maintaining exemplarycustomer service, and beinghighly adaptable.Ardent desireto improve customer satisfaction and contribute to a reputable companys overall success. Authorized to work in the US for any employerWork ExperienceBenefits SpecialistHumana-Madison, MSMay 2023 to July 2024 Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics Provided support during open enrollment periods by guiding customers through the process of selecting appropriate healthcare plans Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships Participated in ongoing training programs to stay updated on changes in healthcare policies and procedures Achieved XX% increase in patient satisfaction scores through effective communication skills Warehouse AssociateAmazon Warehouse-Canton, MSNovember 2022 to May 2023 PROVIDED EXCEPTIONAL CUSTOMER SERVICE THROUGH ACTIVE LISTENING EFFECTIVELY COMMUNICATED WITH CUSTOMERS AND ADMINISTRATIVE STAFF UTILIZED TECHNOLOGY AND HANDHELD DEVICES TO SORT, SCAN, AND PREPARE ORDERS ACTIVELY STAGED DELIVERIES TO BE PICKED UP BY DRIVERS WRAPPED, SORTED, AND TRANSPORTED PALLETS AND PACKAGES IN PREPARATION FOR DELIVERIES COMPLETED ALL RECEIVING PROCEDURES FOR INCOMING TRUCK DELIVERIES SORTED CUSTOMER ORDERS BY DESTINATION AND CONSOLIDATE THEM FOR FASTER DELIVERY Hospice AideYazoo city rehabilitation and healthcare center-Yazoo City, MS January 2022 to November 2022 DISINFECTED AND SANITIZED UNOCCUPIED ROOMS DISTRIBUTED PATIENT FOOD TRAYS ASSISTED RESIDENTS WITH DAILY LIVING ACTIVITIES SUCH AS FEEDING ASSISTED RESIDENTS IN BECOMING SELF SUFFICIENT ANSWERED RESIDENT CALL LIGHT SAFELY TRANSPORTED RESIDENTS TO AND FROM NEEDED AREAS OF THE FACILITY MAINTAINED PERSONAL ITEM INVENTORY FOR PATIENTS STOCKED NURSING STATIONS WITH NECESSARY FORMS AND MAINTAINED ORGANIZATION OF SENSITIVE FILESWendy's Crew MemberWendy's-Yazoo City, MSOctober 2020 to November 2021 Provided fast and friendly service to customers, ensuring a positive dining experience Efficiently took customer orders and accurately entered them into the POS system Maintained cleanliness of work area, including wiping down counters, tables, and equipment Managed cash transactions with accuracy and integrity, handling large volumes of cash daily Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries Collaborated with team members to meet customer needs in a fast-paced environment EducationBachelor's degree in Business AdministrationJackson State UniversityAugust 2023 to PresentSkills Hospice Care Logistics Cold Calling Insurance Verification Benefits Administration Home Care |
