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Title Customer Service Administrative Assistant
Target Location US-GA-Rome
Email Available with paid plan
Phone Available with paid plan
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Street Address Street Address
Rome, Georgia Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOverviewDriven individual with extensive experience in the field of education, training, advising students, customer service and Tax preparation. Skilled at communicating and developing relationships with students, their families and individuals. Excellent written and oral communication skills.Fantastic team player and leader that maintains a positive outlook in all situationsWork ExperienceNWGHA YouthBuild DirectorAugust 7, 2023 to PresentManages the various program components including, but not limited to, education, vocational training, counseling and case management, placement, leadership development, and civic engagement.Supervising daily staff activities to ensure effective and efficient services are provided to YouthBuild participants.Manages the activities and operations of the YouthBuild program, and related projects and initiatives.Responsible for making programmatic decisions, which benefit the program and participants.Addressing compliance and performance matters as related to WIOA Youth and Department of Labor standards and regulations.Provides management oversight to ensure updated data in DOL YouthBuild Management Information System is maintained to full compliance.Manages the assessment of work readiness needs of YouthBuild participants to ensure necessary resources are provided to meet such needs.Establishes and maintains necessary and required partnerships to ensure requirements of program are fully met.Seeks additional partnerships for purposes of leveraging resources for program and participants.Builds and sustains workable partnerships with community organizations and federal, state, city and county agenciesManages the implementation of new career pathways/partnerships by establishing and maintaining positive relationships with essential education entities, non-profit agencies, faith-based agencies, private-sector businesses, etc.Presents to and speaks with various organizations about the Youthbuild program and follows up when necessary.Oversees the process of marketing Youth employment and training programs to potential employers; develops and facilitates YouthBuild presentations.Conducts workshops to businesses and community organizations interested in providing work experiences, internships, job shadowing activities, mentors, etc.Lead Workforce Instructor/GED Instructor/Career Coach for Eckerd Connects PaxenMarch 23, 2017 to August 4, 2023. Bartow, Haralson and Paulding Counties.Teach all GED Subjects (Reading/Language Arts, Math, Social Studies and Science).Assist with Student Intakes.Recruit Students for our program.Assist with Career PathwaysPromoted to Career Coach September 1, 2017.Adult Education GED Math InstructorJune 16, 2015 to March 22, 2017. Georgia Northwestern Technical CollegeTeach GED MathTeach GED Social StudiesAssist Students with Georgia BestAssist Lead Teacher with Individual Education Plans for each studentAssist with OrientationTraining Coordinator/Affiliate SupportSeptember 23, 2014 to May 31, 2015. Trahan Enterprises, Roswell, GATraining Customers on Tax Law.Train Affiliates how to complete a tax return.Interview potential employees.Train employees on Tax Law.Train employees and affiliates on all programs we offer.Customer Service Representative/Executive Administrative AssistantSeptember 23, 2013 to July 4, 2014. Derma Tran Health SolutionsPromoted to Executive Administrative Assistant January 1, 2014Create Training MaterialsAssist with Research ProjectsExpense ReportsCustomer ServiceProcess Claims through Insurance CompaniesContact Insurance Companies for Patient Insurance Information and Overrides for Rejected Claims.Comply with HIPPA regulationsStay up to date with Company Procedures.Night AuditorMay 2013  December 2013. The Hawthorn Suites by Wyndham, Rome, GACustomer ServiceAudit Records for the DayMake ReservationsPart-time two nights a week.Affiliate Support DirectorMarch 12, 2007 to March 29, 2012. PTS Financial Services, Inc. Calhoun, GAHire and train customer/tech support for call center.Develop training materials for customer and employee training.Manage call center of 50250 representatives.Human ResourcesMicrosoft programs including CRM.Account Manager for two of PTSs larger customers.Scheduled Training Seminars for all Trainers.Conducted Training Seminars through Webinars.Coordinated Travel schedules and reservations for all TrainersCustomer/Tech SupportJanuary 2, 2007 to March 11, 2007. PTS Financial Services, Inc. Calhoun, GAAnswered tax related questions related to the Tax program and Tax Law.Administrative AssistantApril 2001 to July 2006. Athletic Boosters, Inc. Cleveland, GAGraphic Design for Advertisements and Contracts for Customers.Managed Call Center of 810 representatives.Invoicing, Customer Service, Ordering Products, Managing Office.Using programs Microsoft Small Business Accounting and Corel Draw.Human Resources and Training.Awards Received2005 Employee of the Year. 2004 Employee of the Year.2002 Sales Person of the Year for Marietta District2001 Rookie Sales Person of the Year for Marietta District 1998 Teacher of the Year Finalist for Rome Middle School1990 North Georgia Junior High School Athletic Association Girls Basketball Coach of the Year 1990 Teacher of the Year Finalist for Cass Middle School19871990 Perfect Attendance Award for Three Consecutive YearsInterests and ActivitiesGHSA Volleyball and Basketball Official. Basketball and Tennis. UGA Football. Spending time with Family. Chairman of Pisgah Baptist Church Arts and Crafts Festival. PowerPoint presentations for all Church Services and Special Events. Personality test results: https://my.truepath.ai/profile/f77874Volunteer ExperienceOlympicsGEM Theatre in Calhoun, GeorgiaTeacher for Junior Achievement in Gordon CountyVideo/Sound Room at Pisgah Baptist ChurchChairman for the Pisgah Baptist Church Committed to Christ FestivalChairman for the Pisgah Baptist Church Nominating CommitteeComputer SkillsMicrosoft programs including Word, Excel, PowerPoint, Outlook, Publisher, and CRM. SAP. Citrix, GALIS and PK.EducationGeorgia Northwestern Technical College, Rome, GA2012 - 2013Presidents List Two SemestersShorter University, Rome, GA 19821986Bachelor of Science Degree in Middle Grades Education Major Emphasis in MathematicsMinor Emphasis in Social Science Deans List Three Semesters

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