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ObjectiveDedicated worker with 16 years of customer service experience and four years of management experience. Responsible professional seeking employment with an organization that values professional development and impeccable service.SkillsAdvertisingBusiness WritingCash HandlingCommunication SkillsConflict ManagementCustomer ServiceData EntryInterpersonal SkillsInterviewingInventoryManagementMarketingMicrosoft OfficeMultitaskingNetworkingPOS SystemsRecordkeepingSocial Media ManagementTelephone EtiquetteTrainingTroubleshootingEducationCenter for Employment Training Newport, KY Apr 2019 Mar 2020Business and Computer Technologies Program CertificateCommonwealth of Kentucky Frankfort, KY Dec 2019Kentucky Essential Skills CertificateNewport Adult Learning Center Newport, KY 2007GED DiplomaExperienceFront Desk Worker Intern Kentucky Career Center Covington, KY Feb 2020 Mar 2020Assisted with fingerprinting and background checks for clients seeking employmentTaught basic computer skills to clients who visited the career centerPerformed administrative duties, such as copying, faxing, and emailingAnswered and routed incoming phone calls to the appropriate staff membersFront Desk Worker Center for Employment Training Newport, KY 2019 Feb 2020Answered incoming calls and directed inquiries to the appropriate personnelRecorded all calls and walk-in appointmentsProvided information about various services offered, utilizing a customer-first attitudeTrained new workers on how to operate the phone system and how to assist clientsManager/Bartender Top 10 Sports Bar Newport, KY 2012 2016Managed inventory of products and entered appropriate dataCreated weekly work schedule for employees and covered shifts to meet business demandsInterviewed, hired, trained, and fired employees to meet the requirements and needs of the businessAided in the marketing and advertising of new products, utilizing business writing skillsBartender Gameworks Newport, KY 2010 2012Hosted high-profile companies, such as Proctor & GambleDemonstrated impeccable customer serviceCarried out various duties and responsibilities per demands of the business |