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Candidate Information
Title Customer Service Management Trainee
Target Location US-FL-Panama City
Email Available with paid plan
Phone Available with paid plan
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Created byStreet Address  w 17th st2, panama cityStreet Address
Telephone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEJennifer KlausmeierSUMMARYI have experience in various fields and am a fast learner who enjoys doing anything I put effort into well. I am taking a break from school but only have 2 remaining courses for my BS in Psyc. I am seeking an opportunity to thrive and grow, learn new skills, apply my existing skillset and make good money.WORK EXPERIENCEManagement Trainee May 2023 - Jan 2024HertzAll clerical and POS systems, booking, cancelation, customer service, vehicle upkeep and maintenance reports and scheduling, multisite cooperation, attention to detail, computers, phone, manual contract, etc.Certified Peer Recovery Specialist CPRS Jan 2022 - Dec 2022 Dismas HouseAs the recovery program coodinator it was my responsibility to look out for relapse behavios, provide recovery counseling, administer repremands, engage with public speaking on a daily basis, and oversee the emotional state of nearly 100 male residents coming out of incarceration.I Formulated individualized treatment plans forpersons who are coming out of incarceration and addiction.Developed and facilitated psychosocial education groups to help clients develop better skills utilizing post-traumatic growth.Utilized lived experience knowledge to identify program participants who were likely engaging in addictive behavior patterns.Worked with interdisciplinary team to develop individualized treatment interventions.Consulted with staff, insurance provider and family about treatment recommendations and progress.Assigned group or family sessions to assist with modifying problem behaviors.Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.Provided supervision and in-house activities to support program participants.Collaborated to set goals and outline steps to achieve objectives.Completed detailed documentation of sessions, patient notes and recommendations. CPRS Apr 2021 - Jan 2022TMHCAAs CPRS I performed intake screening, medical billing, created and facilitated groups, monitored 30 patients daily, peformed personal counseling, created and maintained notes. Provided individual and group counseling to guide clients in areas of social and emotional needs.Helped clients find solutions by teaching appropriate intervention techniques.Documented meetings, interventions and contacts with clients to optimize care.Acted as client advocate to resolve emergency problems in crisis situations.Consulted with staff, insurance provider and family about treatment recommendations and progress.Identified clinical or case management needs to promote quality of care.Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.Compiled personal information and comparedagainst professional knowledge to determine needs and optimum strategies for success.Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.EDUCATIONBachelors Degree Psychology, AAS-CRMJ (MINOR CRIMINAL JUSTICE) 2025 TSUSKILLS Coaching, Post traumatic growth, Cleaning, Conflict Resolution, Public Speaking, Program Development and Facilitation, Negotiation, Office administration, Clerical, Meeting minutes, Leadership, Filing and data archiving, Cash Handling, RecordkeepingRelationship building, Customer Service, Document conversion, Critical Thinking, Session notes, Problem Resolution, Meeting arrangements, Supervision & Leadership, Office management, Reliable & Trustworthy, Strategic Planning, Friendly, Positive LANGUAGES English - Native

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