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COVER LETTERI Karen Espinoza would like to introduce myself and share my workexperiences.I studied my work career and my home country of Honduras. My first work experience at the age of twenty years old working in the Area of as a Human Resources Assistance Central Aeronautic of Central America, after this I worked as an Administrative Assistance at a School for ten years, Escuela Agricola Pan-American afterwards, I spent two years in Retail Services Benetton also, in the Human Resources Department. I also worked with Spectrum Brands, also in the same Human Resources Area.My last employer in Honduras in the last two year was CM Airlines my duties there work as a Human Resources Manager.In the year 2018 I married to an American citizen in my country we then decided to be relocated to this country and the state of Michigan. While I was waiting for my Immigration papers, I had the opportunity to volunteer in various position like assistance teacher at a public school, also worked as a volunteer then as a paid employee at a private Christian school. There I also had the opportunity to work with my church in a program for new immigration services at Immigration Connection Services, in Grand Rapids, Michigan.In the year 2019 we decided to relocate to the state of Texas. While here in Texas I can work with children again at a Private School in the also have worked with Customer Services Companies in a Home offices sitting.My goals have been and continue to be to be able to improve my English language skills. My desire is to be able to find employment with someone who is able to see my qualifications and be willing to be patient with the issue of not totally be fluent in the speaking of English, but because I can read, write and understand the English Language. I feel in short time I can improve my skills. My goals are to be able to settle down in a community where I can grow and help with any services that I can offer. My personal life is my husband, and we have no children, so I can work any work schedules without having any other family responsibilities. My desires are that someone or some company gives me the opportunity to be able to proof myself and be able to contribute to what community I find myself andKaren IseldaEspinoza SalinasPROFILEI Karen Espinoza would like to introducemyself and share my work experiences.I studied my work career and my homecountry of Honduras. My first workexperience at the age of twenty yearsold working in the Area of as a HumanResources Assistance CentralAeronautic of Central America, after thisI worked as an Administrative Assistanceat a School for ten years, EscuelaAgricola Pan-American afterwards, Ispent two years in Retail ServicesBenetton also, in the Human ResourcesDepartment.I also worked with Spectrum Brands, alsoin the same Human Resources Area.My last employer in Honduras in the lasttwo year was CM Airlines my duties therework as a Human Resources Manager.In the year 2018 I married to an Americancitizen in my country we then decided tobe relocated to this country and thestate of Michigan. While I was waiting formy Immigration papers, I had theopportunity to volunteer in variousposition like assistance teacher at apublic school, also worked as avolunteer then as a paid employee at aprivate Christian school. There I also hadthe opportunity to work with my churchin a program for new immigrationservices at Immigration ConnectionServices, in Grand Rapids, Michigan.In the year 2019 we decided to relocateto the state of Texas.While here in Texas I can work withchildren again at a Private School in thealso have worked with CustomerServices Companies in a Home officessitting.My goals have been and continue to beto be able to improve my Englishlanguage skills. My desire is to be able tofind employment with someone who isable to see my qualifications and bewilling to be patient with the issue of nottotally be fluent in the speaking ofEnglish, but because I can read, writeand understand the English Language. Ifeel in short time I can improve my skills.My goals are to be able to settle down ina community where I can grow and helpwith any services that I can offer.My personal life is my husband, and wehave no children, so I am able to workEDUCATIONATLANTIC INTERNATIONAL UNIVERSITYJuly 2004  August 2006Program, Social and Human Studies,Bachelors Major, Organizational PsychologyGPA 3.70I am currently studying paralegal certification September 2023 Laws and regulationsAdjustment and Change of Status Family Petitions Cuban Adjustment VisasAffirmative Asylum Work PermitsEmployment-Based Residency Defensive AsylumCourt Processes/Border Regulations Humanitarian paroleHuman rightsMotionsWORK EXPERIENCEBRADLEY LEAD GROUP LLC. SALES REPRESENTATIVE (WAH) December 2021-June 2023 (Downsizing)In my last job, my responsibilities were:Manage an average of 100+ outbound calls in Spanish to identify prospective clients looking to embark on the journey of home ownership. Leverage active listening skills to build rapport with customers and sales skills to offer solutions based on the client's wants and needs. Implement strong negotiation skills to overcome common objections. Maintain overall professionalism even in difficult situations while simultaneously diffusing the conversation empathically. Engage in weekly meeting with upper management to keep abreast of best practices, market trends and ensure sales quotas were met and KPI's were trending upward.Overall knowledgeable of the Convoso CRM customer flows and reports management.CUSTOMER SERVICES BILLINGUAL AT AppleOne-Maximus (WORK AT HOME) SAN ANTONIO, TEXAS,March-June 2021, (Temporary Assignment)Responding to numerous phone inquiries.Using standard technology: telephones, e-mail and web browsers. Assisting callers in finishing online applications. Completing daily electronic call logs.Filling out timesheets.Adhering to privacy rules Connecting callers with leadership as needed. Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service.Reporting problems through an easy online system.Responding to telephone inquiries within set time parameters. Completing all assigned training as necessary.any work schedules without having anyother family responsibilities.My desires are that someone or somecompany gives me the opportunity tobe able to proof myself and be able tocontribute to what community I findmyself.ADDRESS DIRECTION3152 Junction Bay, Converse TX, 78109PHONE: PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLEHOBBIESGardeningHome DecorationTravelingFlower ArrangementPhotographyTOHUI LANGUAGE ACADEMY SPANISH TEACHER IMMERSION (TEMPORARY ASSIGMENT)MaySeptember 2020 (Summer time)Help children with correct pencil grip and use proper writing techniques. Teach basic Science, Art Skills, Mathematic, literacy, writing and reading. Assist students with physical and motor disabilities. Student progress monitoring and data tracking.Participate in school events and activities.Trace Letters.FREMONT CHRISTIAN SCHOOL ASSISTANCE TEACHER IN SPANISH IMMERSION (RELOCATED TO SAN ANTONIO TX)August -November 2019Help children with correct pencil grip and used proper writing techniques. Daily use of student logbook.Assist students with physical and motor disabilities. Student progress monitoring and data tracking.Participate in school events and activities.Build relationship with students families.CM AIRLINES HUMAN RESOURCES MANAGERAugust 2015March 2018Preparation of payroll and payment to staff.Staff development.Initiate internal regulation applications.Administrative work with confidential documents.Assisting employees with immigration papers.Client Customer Service, all aspect of Airlines Services. Recruiting to hired in different positions of the industry. Onboarding of new staff members.Organize work environment.Implement Training Plan.Administer all companies rules and policies.SKILLSCreativityTeamworkRelationshipsInitiative Adaptability50 WPMComputer LiterateIn various computer programs: Power Point, Excel, Word, Speed Sheet, etc. Bilingual, Both English and Spanish.VOLUNTARY EXPERIENCEInspire church, as volunteer in the services.Helping to the immigration person to obtain the Citizenship. REALATED TRAININGFinished Bookkeeping Course, Provided by Alamo College, San Antonio, TX, March 2021.RECOGNITION OF MERITEscuela Agrcola Panamericana, Zamorano, Tegucigalpa, Honduras 2008. Having shown excellent performance and commitment OTHERSPermanent Resident.Driver License.Work Recommendation letters from Prior Employers."I'm looking to expand my skill set, and growing within the company. In my previous job I was the lead sales woman, because I didn't let the fact that I am not fluent in English stop me, as I can read and write English just fine. Therefore I hope you give me the opportunity to grow and learn with your company. I assisted client whom weren't able to get a home loan fix their credit while living in a home so they can be home buyer ready. I educated my clients on why credit score is crucial to the home buying process as well as provide them with what do you offer people in my position as a salary base?"