| Candidate Information | | Name | Available: Register for Free | | Title | Information Technology Customer Service | | Target Location | US-FL-Port Saint Lucie |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateCandidate's Name
EDUCATIONBachelor of Science, Major: Information TechnologyUniversity of Phoenix Online, Phoenix, AZMaster of Business Administration (MBA), Street Address Credits RemainingUniversity of Phoenix Online, Phoenix, AZSUMMARY OF QUALIFICATIONS Demonstrated leader with exceptional knowledge in the areas of sales development,customer service management, information technology, problem solving, troubleshooting,business best practices, strategic planning, relational communications, and IT solutions. Strong management, training, and sales background with solid influences from hands-onentrepreneurial and professional experiences. Proven leader, self-starter, and team player. Skilled at learning new concepts quickly, working well under pressure, and communicatingideas clearly and effectively, both written and orally. Outstanding individual work ethic andreliability. Extensive IT knowledge with Windows, Microsoft Project, Microsoft Office Suites. Proficiency with MySQL, HTML, CSS. Enthusiastic and experienced in overseas and continental U.S. travel.EXPERIENCEOptum United Healthcare (Formerly Change Health Care,) (Formerly Mckesson) 10/2017- CurrentCust Service Rep Lead Responsible for answering patient calls prescription refill Update patient insurance Make and change and cancel patient appointments Research and resolve any patient issues Update and add patient insurance Resolve any patient issues Adhere to quality scores above 90% Maintain an average handle time below requirementsSpherion Agency Port St Lucie, FLFront End Billing Representative, 6/2017 - 10/9/2017 Process claims to providers because of orders initiated by customers for DME supplies. Enter or update customer data in Goldmine, FastTrack, and/or the Reorder program toensure Accuracy. Create or merge patient accounts to ensure that the most accurate information issubmitted for the patient order for billing. Transfer data received in patient record to electronic documentation to attach to theelectronic patient record. Quality checks all orders before being approved and processed for order completion indistribution. Review compiled billing codes, order, and patient demographic before processingpatient billing via electronic claims submission. Ability to identify and professionally resolve order processing related issues.American Health Supply, Port Saint Lucie, FLA&E Home Health Supply subsidiary of American Health SupplySales Manager/ As needed Sales Agent, 01/2011- 12/2016 Manages, troubleshoots, advises, and executes decisions on extremely complex timesensitive sales and personnel issues. Develops and manages a full training program for sales inventory. Streamlines processes, policies, and procedures for sales agents. Defines the sales cycleand develops standards for customer relationship management. Ensures sales agents adhere to Medicare regulations and guidelines. Organizes and participates in team building and sales training sessions. Collects and analyzes sales data to ensure sales-to-shipment conversion ratio of 5% peragent. Conducts performance monitoring and evaluation of sales agents. Provides support and training for evaluated agents sales pain points and developstraining plans to address specific problems. Self-sufficient; engages with owners only when necessary to resolve sensitive issues. Consistently demonstrates concise and effective communication with customers andemployees.University of Phoenix Online, Phoenix, AZ03/2008-10/2013 Attended University of Phoenix Graduated with a 3.27 GPA Associate Degree in Business Administration and Human Resource BSA in Software Engineering minor in Web DesignLiberty Medical Supply, Port Saint Lucie, FLOperations Manager, 12/1997-10/2005 Managed the growth of sales department upward of 50+ employees Tripled monthly sales revenue to $3 million dollars monthly Established a competitive sales force offering performance-driven sales incentiveprograms2 Monitored the level of customer service to ensure sales practices and standards wereadhered to Developed a mentor program within the department to assist employees Developed schedules to adhere to business needs Maintained efficient and effective reporting systems to monitor sales processes withoutdelays in reporting Processed bi-weekly payroll and monthly commissions Created an intranet for employees of Liberty Medical Supply Created power point presentations to train on new implementations as well as trainingmanuals available in intranet Developed and trained new sales agents for new implementations Ensured Medicare, Medicaid, and HIPAA regulations and guidelines were followed Improved sales policies and practices Defined the sales cycle and developed standards for customer relationshipmanagement Maintained daily financial report for ROI Hands on with assisting in advertising for Liberty medical |
