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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ManagerShreveport, LA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service management role in fast paced environment, where managing, leading and assuming responsibilities of all customer care activities and services, will ensure that the organization has broad- based, satisfied clientele.Authorized to work in the US for any employerWork ExperienceAssistant ManagerVariety Wholesalers Inc./Roses Discount Store-Shreveport, LA May 2024 to PresentTo ensure that the daily operations of the store is running correctly. That my store is well staffed .So that customers can have a great shopping experience. Opening an Close store .An alway ensuring that all money handling an paper work is in orderShift Manager/Key HolderDSW-Designer Shoe Warehouse-Shreveport, LAJanuary 2024 to May 2024Basic job duties where to help store management, accounting, documentation of the daily business. Opening an Closing store. Keeping account of shipping an receiving of merchandise coming in an going out for shipping.Sales AssociateDillard's, Inc.-Bossier City, LASeptember 2023 to January 2024To assist customers with there choices in clothing, shoes etc. Custom orders return items an anything that the customer need help with.IT TechnicianGDIT-Bossier City, LANovember 2018 to March 2021Assist customers in resetting there passwords an routing in remotely to fix there computer. An also to Assist in program issues on there computerCustomer Service ManagerLowes Home Improvement-Shreveport, LAMarch 1999 to November 2015Providing excellent interpersonal and personal customer service. Oversaw daily activities and supervised a team of Customer Service Representatives.Solved all major customer problems/queries that subordinates were not able to solve earlier.Trained and supervised customer service professionals to ensure optimum satisfaction of clients. Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.Led the process of hiring customer service representatives. Cash handling, financial and billing reports.Reconciliations. Faxing, filing, answering phones, and general office duties. EducationDiploma in General StudiesSouthwood High School - Shreveport, LAAugust 1988 to May 1991Skills CUSTOMER SERVICE (10+ years) RECEPTIONIST (10+ years) RETAIL SALES (10+ years) CLERICAL (Less than 1 year) CMS (Less than 1 year) Customer service Front desk Supervising experience Sales Cash handling Cash register Retail sales Team managementAdditional InformationSKILLSMulti-Line Phone System, Microsoft Word, Microsoft Excel, Microsoft Outlook/Email, Organizational skills,Telephone skills, Customer service, Multi-task Management, Type 50wpm, 10 key calculator Skills:Able to handle all duties regarding to clerical and customer service. Excellent communication skills, personal and interpersonal. Ability to work independently and under pressure.Advanced proficiency in the use of Microsoft Office, ( Microsoft Word, Microsoft Excel, Power point, and Outlook).Able to do other duties as assigned. |
