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Click here or scroll down to respond to this candidateCandidate's Name
Greenacres, FL 33413 PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn ProfileProfessional SummaryMotivational Training Specialist adept at developing tailored training plans to meet company and employee needs. Facilitated over 300 face-to-face and virtual training sessions for 15,000+ professionals across various industries. Skilled public speaker and presenter ready to bring training talents to a growth-oriented role, focusing on empowerment, inspiration, and fostering personal and professional growth.Core CompetenciesNew Hire & Onboarding Customer RelationsAdaptability Process ImprovementAnalytical Skills Interpersonal CommunicationActive Listening Excellent CommunicationAttention to Detail Team BuildingReliability Teamwork and CollaborationProfessional ExperienceSenior Learning & Development Specialist 03/2022 to 03/2024CSL PlasmaCSL Plasma is one of the world's largest collectors of human plasma, a crucial component in producing life-saving therapies.Senior producing team leader. Managed 4 5 members of the training staff. Actively developed relationships with senior business unit leaders and key partners to evaluate and increase performance through workshops, coaching, opportunities, train-the-trainer, and one-on-one training.Proactively mentored, motivated, and guided each team member's career growth, development, and goal achievement by assessing their strengths and areas of opportunity.Delivered quality, creative, and engaging technical training sessions on plasma devices.Ensured compliance to training needs, SOPs, current Good Manufacturing Procedures (cGMP) and regulatory guidelines processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations.Applied Prosci ADKAR model to the conversion of plasma devices at the plasma centers, resulting in 33% decline in operator errors.Collaborated with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.Partnered with instructional designers to organize, enhance, and edit training manuals, multimedia visual aids, and other educational materials. Consulted with the Director of Learning & Development on strategy for creating learning paths for new and existing hires.Trainer, Organization Development 04/2019 to 03/2022AdColony, Inc By Digital TurbineThe Leading Independent Growth & Monetization mobile advertising platform. A mobile advertising landscape for advertisers, publishers, operators, and OEMs.Managed $150,000 annual office budget. Negotiated 20% cost savings from the budget. Sourced vendors for special project needs and negotiated contracts for corporate events.Developed and implemented office management procedures, increasing training efficiency, team productivity, and accuracy.The People Team (HR) onboarding specialist. Leveraged advanced skills and training to support the operational needs of multiple departments.Created learning and communication plans to support specific organizational change projects.Diversity and Inclusion strategy & management. Secured optimal program efficiency through high collaboration with internal teams and the development of positive community relationships.Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.Medical Device Field Trainer 10/2018 to 04/2019BioTAB HealthcareBioTab Healthcare are specialist in advanced in-home compression therapy treating lymphatic and venous disorders.Developed and maintained positive customer relations; increased patient satisfaction while coordinating with team members to ensure issues were remedied in a timely manner.Professionally represented Biotab Healthcare, providing in-service medical device training to patience, caregivers, and medical staff.Provided coaching and guidance for staff on managing workflow, effective claim handling, service delivery, and quality control.Maintained comprehensive products and technical knowledge competitive products including features, functions, and benefits.Maintained records of patient care, condition, progress, or problems to report, discussed observations with supervisor or case manager.Responded to patient's questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.Acted as the First Responder in emergency situations, applying CPR and First Aid training.Learning and Development Specialist 12/2015 to 08/2018Guest Services, IncA premier hospitality management company: managing Hotels, Dinning Service, Government Facilities and National Park Service concessionaire in the United States.Managed more than 20 client relationships and coordinated with key external stakeholders to design and execute on-site training, as well as virtual trainings for their staff and constituents.Provided training to over 3,000 employees annually using different training methodologies.Promoted career development, change management strategies, and workplace diversity throughout the company's training programs, new hire orientations, technical workshops, and professional development classes.Revised company policies, procedures, and related training presentations for staff.Innovated the employee experience through designed and produced trainer development programs. Coached others involved in training efforts to enhance employee engagement, growth, and productivity.Delivered 8-hour leadership, diversity, and inclusion training courses and developed procedures and content from collaboration with Subject Matter Experts (SMEs).Provided training to over 2,000 employees annually using different training methodologiesAnalyzed quality assurance reports, employee surveys, and culture/climate assessment results to determine performance improvement approaches and interventions.Lead Trainer/Program Facilitator 12/2009 to 10/2015The World Institute Of SafetyWorld Institute of Safety is a national training organization that offers lifesaving training (effective CPR, First Aid, and Childcare) to businesses and communities throughout the United States.Mentored training professionals and class instructors on the delivery of unmatched lifesaving training techniques to individuals and groups.Conducted Train-the-Trainer sessions.Provided training in Adult/Pediatric/Health Care Providers CPR, AED (Automated External Defibrillator), First Aid, and Blood Borne Pathogens.Provided on-site individual and group training for up to 150 participants in various industries including government, corporate, education, healthcare, and non-profits.Traveled throughout the US to provide or lead training courses for premier and business-critical accounts.Created curricula, instructions, documents, and tests in a variety of formats for various types of training courses.EducationBachelor of Science: Psychology 06/2012University of Phoenix - Tempe, AZCertificationsCertified Professional In Training Management (CPMT) - [V-Skills] 2024Certified Change Management. Professional (CCMP) - [Training Industry] 2020Corporate Trainer Certified (CTP) - [MSI Management and Strategy Institute] 2019 |
