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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Lehigh CTSantee S.C. Street Address
EMAIL AVAILABLE or EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative (ccr1)Anthem /Elevance Healthcare ppo-Columbia S.C.November 2021-currentGreat customer service is caringCommunicationService minded.Professionalismpatience,a people-first attitudepractice active listeningrepeat back what your customers say.thank them for bringing the issue to your attention.explain the steps you'll take to solve the problem.set a time to follow up with them, if needed.actively sympathize / apologizeCertified Pharmacy Technician (CPhT)Wellpath - Columbia, SCFebruary 2021 to November 2021 Checking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs. Answering patients' questions and troubleshoot medication issues Processing and filling prescriptions Advocating for patients compliance with medication guidelines Reporting drugs' adverse reactions Maintaining relationships with physicians Assisting in facilitating communication between the patient and insurance companies, doctors, nurses, and labs Maintaining current notes and paperwork related to the patients drug therapy and pharmacy care plan Reviewing medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities, and preparing intravenous solutionsSeeks assistance from designated Lead Technician, a pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful.Consistently documents patient contact and call resolution in software (and the electronic healthcare record as applicable) to include but is not limited to what was requested, what action was taken and any other information which may be pertinent during future research. Assists in the documentation of medication variances.provide and support administrative and clinical activities as assignedBiometric screening-Temperature Screener-registration coordinatorLabCorp - Maryland August 2020 to PresentTake the measurement of physical characteristics such as height, weight, BMI, blood pressure, blood cholesterol, blood glucose.Also, as a registration coordinator I Accurately registers patients into the electronic medical records.Verifies accurate patient information, including coverage eligibility and PCP.Customer Service RepresentativeSykes Enterprises, Incorporated - Sumter, SC July 2019 to December 2019Responsible for creating documentsProviding support to both prospective and existing customersanswer customer questions through inperson, phone, email, chat, and social media interactionsDocument for self-service support and company goalsLead certified Pharmacy TechnicianCVS Health - Manning, SCNovember 2001 to July 2017 Receive and confirm prescription orders. Prepare and fill prescriptions. Verify patient insurance coverage/eligibility Answer medical questions for customers. Manage and reconcile inventory of drugs and medications. Order supplies and medications.EducationAssociate in Arts (AA) in Business Administration Grantham University - Lenexa, KS August 2015 to March 2017SkillsPharmacy technician experienceMedical billingComputer skillsData entryLaboratory experienceCustomer serviceBankingMedical terminologyAdministrative experienceParticipates in the training of new staff as assigned.prompt in answering and dealing with telephone calls, supports the goal of obtaining first call resolutionhandles all refills, return-to-stock, and partial fill patient needs.Assists in the documentation of medication variancesProcesses and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately-thoroughly and in a timely manner.Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests. When appropriate, handles all refills, return-to-stock, and partial fill patient needs.Management Certifications and LicensesCertified Pharmacy Technician (CPhT) March 2003 to PresentBasic Life Support (BLS) February 2021 to PresentCPR & First Aid February 2021 to PresentSouth Carolina State Pharmacy board certified -current-2023 |
