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Contact: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE ACCOMPLISHED PROFESSIONAL WITH 20+ YEARS OF EXPERIENCE Based in Buda, TX.PROFILE HIGHLIGHTSExtensive experience in Microsoft Server Technologies including Azure, Virtualization Technologies (VMWare, Hyper-V, Citrix), Enterprise Communication Suites (Exchange, Teams, Cisco Call Manager, Symantec Enterprise Vault), Project Management, Standard Desktop Environment (SDE) Operations Management & Overall Technology Troubleshooting.Proficient in analyzing Information System needs, evaluating End-User Requirements, custom designing solutions and troubleshooting for complex Information Systems.Polished project, team and vendor management skills with the ability to deliver timely IT solutions to meet various business needs.CORE COMPETENCIESSystem AdministrationInfrastructure ManagementCompliance ManagementProject/ Program ManagementQuality AssuranceCross Functional Team CoordinationEDUCATIONB.Sc. (Information Systems, Software Engineering, Computer Science), Deakin University, Australia, 1999 TRAININGS/ CERTIFICATIONSMicrosoft Certified Professional (2000)MCSE Windows 2000 (2002)EC-Council Certified Ethical Hacker (2004)Project Management Professional (2012)ITIL Foundation V3 (2012)Microsoft Certified Professional (2015)Microsoft Certified Solutions Associate: Windows Server 2012 (2015)Microsoft Certified Solutions Expert: ServerInfrastructure (2015)Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure Charter (2016)ACCOLADES2006Project Manager for all IT and facilities when setting up a new factory for Silicon Labs in Singapore.Set up SAP stations at all regional supplier sites for Silabs production. 2007Successfully set up new office in Shenzhen China and integrated it with the organizational WAN.Migrated Microsoft Live Communications Server backend to Microsoft Communications Server 2007 R2. 2008Set up office & datacenter for Silabs relocation to Serangoon North.Upgraded Exchange 2003 to Exchange 2007 and set up a visitor Hotspot Zone in the Singapore office. 2009Built a system to automatically email out reports to supplier sites.Assisted in relocation of Factory from UTAC into the Silabs office at Serangoon North and relocated the Silabs head office within Austin.2010Successfully relocated Shenzhen office to a newer building. 2011Played a key role in refreshment of SAP stations at all regional supplier sites. 2012~ Built up the IT division for a local Investment company. 2013~ Won more than 6 project tenders with effective presales AD Infrastructure planning and design. 2014~ Managed 3 government projects from presales to project closure. 2015-2021~ Consistently having the highest resolution rate and customer satisfaction in the support team across all regions.~ Instrumental in growing Integritek from a local IT company just based in Austin, TX to one spanning several regions in USA. 2022-2023~ Reworked global AD sync topology.~ Secured the M365 Environment. Sharepoint/OneDrive, Teams~ Initiated and completed update of Email retention policies. PROFESSIONAL EXPERIENCESILICON LABORATORIESSystems Administrator II, July 2022 CurrentAccountabilities:Primary administrator for Azure AD and AAD Connect, O365 Collaboration Suite (Exchange, EOP, OneDrive, Teams, Sharepoint Online, PowerBI, Loop and other Misc O365 applications), Azure Cloud Services, Datawarehouse and VM, Microsoft Continual AssessmentSecondary administrator for MS Active Directory, Exchange (Online and Hybrid)SCCM server patching in conjunction with InTune and PatchMyPC for end point patching.System Audits.Manage AD Services and Security.Misc projects and day to day troubleshootingManage tickets off ServiceNow ticketing system.Integritek HoldingsSystems Engineer II, Apr 2015 July 2022Accountabilities:Remote and onsite support for all IT related technologies for over 80 clients. Meraki, Unifi, Cisco, PFSense, IronPort, O365, Azure, Sharepoint, Exchange, Microsoft Servers, Apple OS, Linux, Point of Sales (POS), Mobile Devices, SAP, Quickbooks, NetSuite, Datto and Veeam Backups, Misc Applications.Manage AD and Azure AD services for clients policies and security hardening.Server and Desktop OS and application upgrades/updates.Work with clients business owners and stakeholders to fine tune IT operations.Escalation point for level 1 engineers.Onboard and offboard clients as needed.NCS PTE LTDLead Consultant (Systems), Mar 2014 Feb 2015Accountabilities:Presales for AD related work on all contract bids.Work with customers IT departments to gather requirements and architect AD solutions.Environment (MS Servers and security) hardening.Manage costs and project timelines to keep department profitable.Manage all projects with significant AD build involvement.Design and implement AD builds and upgrades for all relevant projects. GRANDVALE ENTERPRISE PTE LTDTechnical Manager, Apr 2012 Mar 2014Accountabilities:Spearhead day to day and strategic operations for the Helpdesk and IT Infrastructure.Gather business requirements and facilitate ITs role in meeting these requirements.IT Service Management (ITSM)Ensure SLA to the business is met.Maintain reasonable OLAs between the Helpdesk and IT Infrastructure.Manage staff in the Helpdesk and Infrastructure teams.Active Directory, HP DL Servers, OCS 2007 R2, Exchange 2007, Citrix XenApp. SILICON LABORATORIESSystems Administrator II, May 2006 Feb 2012Accountabilities:Member of the IT Infrastructure team involved in rendering network and server support (Microsoft Active Directory, Microsoft Exchange 2007, Enterprise Vault (Email Archiving), Microsoft Office Communicator 2007 R2, Blackberry Enterprise Server, Citrix XenServer, VMWare ESX 3.5 & vSphere client, Cisco Networks, Cisco Call Manager, Cisco Unity and Riverbed) to the organization.Ensured prompt resolution of issues related to Email, network, storage, platforms for the Webservers, SQL servers, SAP servers, IP telephony, etc.Focused on server maintenance (VM server migrations, disc expansion, Exchange offline defrags, etc) including GE Card readers and Casi-Rusco backend security platform.CADBURY SCHWEPPES ASIA PACIFIC, Nov 2004 Mar 2006 Regional Network and Server Consultant (contract)Accountabilities:Build the Data Center in Singapore.Set up the IT infrastructure for the Regional Office in Singapore and rendered day to day support till final handover of systems to the Regional Office in Australia.Managed IT infrastructure - Lotus Notes, Novell, W2K, LAN, Wireless LAN, misc applications, Video and Voice conferencing system, CISCO IP Telephony, desktop and laptop configs, firewalls, etc - for the Regional Headquarters and the factory in Singapore.Focused on software/ hardware upgrades, developed new servers and managed backup strategy aligned to business requirements.Prepared desktops & laptops for client rollout. (W2K, XP Pro) and spearheaded miscellaneous projects for Singapore offices. TETRA PAK, Jan 2003 Oct 2004MS Exchange Consultant (contract)Accountabilities:Facilitated migration from NT 5.5 to 2003 and supported email systems till outsourced.Managed global Exchange 5.5, 2000 infrastructure for Tetra Pak (virus protection (NAV) & backup (Veritas) for email servers) including NT and Win2000 Infrastructure for the email domain.Monitored (Queues, CPU/MEM usage, etc.) for troubleshooting, collation of statistics for reports, etc.Set up new Exchange servers and ensured 2nd & 3rd level troubleshooting for the Exchange.Coordinated backup strategies for NT/ Windows 2003/ Exchange platforms (Veritas) including day to day backup/recovery and offsite storage with Cisco Recall.Merck Sharp & Dohme I.A. Corp. Feb 2001 Dec 2002 Senior Systems Analyst Regional Exchange Specialist (contract) Accountabilities:Standardize and consolidate Exchange across Asia Pacific. Purchase new HP Servers, install and configure OS and Exchange. Integrate with global Exchange domain. * Manage the email system for MSD Asia Pacific (incl virus protection (NAV) and backup (Veritas) for email servers).Manage NT and Win2000 Infrastructure for the email domain.Day to day system monitoring (Queues, CPU/MEM usage, etc.) for proactive troubleshooting, gathering statistics for reports).2nd and 3rd level troubleshooting of Exchange for the region.Train regional helpdesk and MIS and enforce eMessaging SLAs.Management of misc. projects (eg. Regional eMail srvr spec standardization, Regional Srvr Rm expansion, Regional eMail DRP, Exch5.5 to 2000 migration planning, etc.).Backup for primary SMS and Citrix specialist.EARLIER ASSIGNMENTSCOMPAQ Asia Pacific Pte LtdSystems Analyst, Sep 2000 Jan 2001Singapore Computer Systems LtdNetwork Engineer, Aug 1999 - Aug 2000CSA Distribution Pte LtdSystems Engineer, Feb 1999 Aug 1999Microtech Services (Geelong, Vic. Australia)Helpdesk Technician, Oct 1996 - Nov 1998AT&T, NCR (Dallas, TX Stationed in Miho, Japan)Network Technician, Feb 1996 - July 1996Reference: Available on Request |
