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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQUALIFICATIONS SUMMARYExcellent performer with exceptional interpersonal skills with more than 10+ years of customer service. Outstanding record of achievement inbound call centers. Resolving problems in an efficient manner abiding by policies and procedures. A consistently high level of performance in dealing with people and services is required in Spanish and EnglishEMPLOYMENT HISTORYCore Expertise:Customer Service
Fluent in English and Spanish
Maintains effective work relationships to accomplish the goals.Viking River CruiseAir Operations Travel Agent 5/9/22 to present.I handle airline schedules call customers to advise of the new flights, call the airlines, handle any payments rebook and issue tickets do even exchanges as neededSalelyticsBilingual Inbound Customer Service 7/20/20-9/7/21Improving patient self-care using diabetes technologies such as meters for diabetics, scales, and hypertension meters, password resets, setting up coach sessionsConvergent Customer Service 04/15/18-11/3019Bilingual inbound billing/collections agent assisted customers in transferring their gas & and electric services from one address to a different address from Rhode Island /Massachusetts. Processed payments and set payment arrangements.Transcom Customer Service/Basic ITT 10/1/17-03/31/18Resolved customer's billing issues, scheduled service technicians as needed, and performed basic ITT in both English and SpanishMedia Riders/MCNA Dental Member Service Representative 04/5/15-10/31/17Helped customers and dental facilities update their provider information, sent out dental ID cards, and verified all dental information. Called the dental office to confirm appointments for the customers.CSG San Antonio, TX Billing Agent 06/1/1/5-06/16Verified all information for Farmers insurance customers and agents reviewing their bill statements and processed payments.Faneuil Orlando, FLIntake Specialist 08/13/13-06/31/14Reviewed and updated the customer's Sunpass toll accounts, processed payments, and sent out mini stickers and transponders for the toll in both Spanish and English.Days Inn San Antonio, TXFront Desk Agent/Night Audit 11/1/12/03/13/13The lobby was tidy and a hot breakfast was prepared every morning.Scheduled hotel reservations over the phone as well as in person.Made sure all the night audit packets were correct and in order and handled all customer complaints.United Way San Antonio, TXIntake Specialist 03/01/09-03/31/11Assisted Spanish and English customers with locating valuable resources to help them with any issue.KGB San Antonio, TXTelephone Operator / Text Agent 09/01/08-/10/31/09Supported our customers with local and long-distance phone calls. Provided police help as needed via textUS Airways Tempe AZCustomer Reservation Agent CSD 05/01/06-/05/31/08Supported agents and customers with flight problems that came up. Offered past flight information, posted dividend miles to travelers' accounts, and processed payments. |
