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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYResponsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable smiles offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.WORK HISTORYCashierFamily Fair Supermarket - Vicksburg, MIGreeted customers entering store and responded promptly to customer needs.Welcomed customers and helped determine their needs.Worked flexible schedule and extra shifts to meet business needs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Built relationships with customers to encourage repeat business.Helped customers complete purchases, locate items, and join reward programs.Restocked and organized merchandise in front lanes.Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.Resolved customer complaints professionally, leading to improved customer relations and loyalty.Handled multiple payment methods securely, minimizing discrepancies and potential losses.Answered questions about store policies and addressed customer concerns.Prevented loss by vigilantly monitoring potential theft or fraud situations instore.Developed rapport with regular customers, offering personalized service that fostered brand loyalty.Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.Customer Service Representative and Sale, 01/2024 to CurrentAsurion - Nashville, TNHandled customer inquiries and suggestions courteously and professionally.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Answered constant flow of customer calls with minimal wait times.Answered customer telephone calls promptly to avoid on-hold wait times.Updated account information to maintain customer records.Responded to customer requests for products, services, and company information.Developed strong product knowledge to provide informed recommendations based on individual customer needs.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Laundry Attendant, 01/2023 to CurrentClean Getaway Dry Cleaning & Coins Laundromat - Vicksburg, MIWas task to clean and fold laundry when need itGreetings Customer with a smileCleanness of the storeMaintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.Examined dried clothes to identify stains, tears and issues.Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.Cashier, 08/2022 to 12/2022Speedway Gas Station - Vicksburg, MIGreeted customers entering store and responded promptly to customer needs.Welcomed customers and helped determine their needs.Worked flexible schedule and extra shifts to meet business needs.Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Built relationships with customers to encourage repeat business.Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.Helped customers complete purchases, locate items, and join reward programs.Restocked and organized merchandise in front lanes.Counted money in cash drawers at beginning and end of shifts to maintain accuracy.Stocked, tagged and displayed merchandise as required.Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.Resolved customer complaints professionally, leading to improved customer relations and loyalty.Handled multiple payment methods securely, minimizing discrepancies and potential losses.Answered questions about store policies and addressed customer concerns.Enhanced customer satisfaction by providing efficient and accurate cash transactions.Contributed to store success by maintaining high standards of cleanliness throughout the facility.Tire Technician, 10/2020 to 08/2022Discount Tire Co. - Kalamazoo, MIReplaces tires, fix tires and place new tires and guide in cars as safely as we possibly could.Explained diagnostic findings to customers and outlined repair or service options.Installed new equipment and explained operation and routine maintenance protocols to customers.Inspected equipment to diagnose operational issues.Adhered to safety protocols and policies to reduce workplace hazards.Increased customer satisfaction by providing timely and efficient service for various technical issues.Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.Rotated, mounted and balanced tires on cars, trucks, and vans.Replaced and repaired tires using best practices for safe vehicle maintenance.Dismounted, mounted, and repaired tires according to manufacturer specifications.Operated machines safely and correctly, including tire changers and wheel balancers.Improved customer satisfaction by providing timely and accurate tire services.Inflated tires to prescribed PSI per load requirements to optimize tire safety.Disposed of old tires correctly, meeting safety and environmental requirements.Collaborated with team members to complete complex repair jobs effectively and efficiently.Ensured customer loyalty through exceptional service and expert advice on tire maintenance.Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.EDUCATIONHigh school diploma, 06/2016Comstock High School - Kalamazoo, MILEVELEntry-levelAWARDSSecond in solo & ensembleSecond in regional for Women's TennisHonorable mentions in the conference for Women TennisCONTACTAddress: 215 W Washington St Apt 2, Vicksburg, MIPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESKILLSTeam buildingMeets with peers for twice-monthly creativity and conflict resolution exercisesGained necessary experience for character and skill developmentLearned to quickly assess situations and collaborate to find the best practice solutionsCustomer ServiceCustomer AssistanceWork Ethic and IntegrityPatience and EmpathyCash HandlingReliability and punctualityMoney HandlingProblem-solving abilitiesActive ListeningCritical ThinkingData EntryCustomer RelationsProblem ResolutionCall center experienceComputer ProficiencyConflict Resolution |
