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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryAdministrative professional with 10+ years in resident service operations. A successful record of accomplishment in rent collection and maintaining 98% occupancy rates in affordable housing. Energetic self-starter with excellent customer service ability. Tactful conflict resolution results. Effective communication ability even tempered and focused under pressure. Exceeds company milestones and goals. Highly adaptable and compartmentalizes tasks according to priority and timely reportingSPECIALIZED TRAINING:Low Income Housing Tax Credit Compliance Training 2020 CARES Database systemHIPAA Certificate DSM IV CertificateF80 Shelter Fire Guard Coordinator Certificates 2022 American Red Cross CPR CertificatePROFESSIONAL EXPERIENCE:Administrative Resident ServicesEnsured that 70-unit congregate residence met Housing Preservation and Development (HPD) occupancy standards to continue to receive Low Income Housing Tax CreditsManaged 10 Concierges, 1 staff Supervisor, and an Entitlements Coordinator in a 94-unit residenceGenerated monthly rent/vacancy status reports, and facilitated rent arrears meetings implementing successful payment plan agreementsSupervise a team of 4 and Facilitated housing for long term shelter stayers, clients in recovery, the chronically mentally ill and MICA population at Weston Transitional Living CommunityInitiated meetings and reviewed building policy with security staff to implement program rules for building safetyApproved ADP staff generated electronic timesheets, and maintained accurate staff vacation time accruals with Microsoft ExcelUtilized MDS property management system to develop rent rolls and make bank depositsMaintained inspection records, staff records, and Section 8 recertifications for audits, and acted as liaison for external agencies requesting demographic reportsCase ManagementUtilized Motivational Interviewing tool in caseload sessions, identifying where clients are in the recovery process and engaging them for the appropriate interventionsSuccessfully completed contractor assignment of disaster case management services providing local disaster resources and over $50,000 in direct financial assistance to Super Storm Sandy recovery caseloadExecuted interactive pre-release recruitment strategy sessions at Queensboro, Bayview, RIKERS and Beacon Correctional Facilities, exceeding performance milestone of 96 participants per yearPROFESSIONAL WORK HISTORY:Community Life Supervisor The Bowery Mission 06/2021 6/2024Overnight Shift Supervisor Weston United (TLC) Community Renewal 03/2019 05/2021Residence Manager Pratt Area Community Council (Contractor) 01/2015 04/2015Housing Manager St. Nicholas/Project Renewal 09/2010 - 01/2011Housing Coordinator Audubon Hall/Community Lantern 11/2006 03/2010EDUCATION:Bachelor of Arts Sociology Brooklyn College |
