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A highly regarded Senior Technical Project Manager, Program Manager and Service Delivery Manager with over 30 years of extensive experience in Multi Site\Multi Deployment Data Center Strategies and Infrastructure Program Management including 14yrs+ telework w/Client-facing travel, in support of multiple lines of business and functional groups. A technical aggregator of broad expertise in developing and managing implementation strategy, program scope, financials, stakeholders, roadmaps, solutions architecture and change management initiatives in support of Data Center and Infrastructure Programs. Consistently deliver the triple constraint Pillars of Project delivery; on schedule, within scope and under budget.As SENIOR PROJECT MANAGER Project: Data Center Refresh for a Large Engineering firm; 80 Data Centers within the United States, relative to server infrastructure. Equipment Sales $4.5M, Labor (P&L) $1M, Number of people managed 102 (Sr. Project Coordinators, Server Engineers, Network Engineers, Field Technicians). Project completed 10% GP over sell rate. Encompassed complete refresh of data center servers, Routers, Switches, NAS Servers, APC\UPS and enclosures, KVM, PDUs, and CAT5 to CAT6 upgrade. Responsible for creating\writing all technical documentation related to the refreshes. Project: PBX to Cisco UC for 5 Hospitals in state of Florida. Equipment Sales $19.8M, Labor (P&L) $2.5M, Number of people managed 120 (Project Manager, Sr. Project Coordinators, Sr Cisco Voice Engineers, Server Engineers, Network Engineers, Field Technicians, Vendors/Contractors, total includes client side resources). Project encompassed phone systems upgrades for 5 separate hospitals, including 40k lines (analog and digital), gateway installs, Cisco Unity Installs, and integration with Microsoft UCC. Back filled as engineer gathering data from Cisco VOIP Gateways, troubleshooting network\data cables, rack\stack of UPS devices that connect to transfer switches, Cisco UC Servers and other engineering duties as required. Project: Established Program for Desktop\Laptop refresh for a Major Financial Services client s 434 branches, 3 data centers, and 1 Headquarter Office. Program slated for 5 years Labor Budget $18m with sales of $30m, with the option to execute additional years when deployment is successful. Responsible for hiring a traveling Tiger Team of Subject Matter Experts (SME s) which consisted for 5 Field Technicians, 2 Project Coordinators and a Program Manager. Created Master Service Agreement (MSA), Statement of Work (SOW) Project Plans and maintained P&L statement. Created processes and all initial drafts of Field Install Guides, checklists, client required security guidelines and & TLR technician background check clearance, client and executive reporting weekly progress, and DOA equipment processes.
Project: Lead, Latin America-Replacement of Endpoint, WAN\LAN, and Wi-Fi for 367 locations, globally. Labor Budget @ $25m with Sales of $48m. Established project plan, staffing plan, and status cadence. Provided project scheduling, justification, and forecasting to the appropriate project decision review board in support of budget and project scope approval. Scheduled and managed LAN\WAN Cutovers as well as Endpoint replacement schedule to include problem and risk management tracking.As PROGRAM MANAGER Of Note I: Work with Volume Licensing Agreement (VLA) providers at Dell, Symantec, and Microsoft to ensure all applicable systems are correctly validated and execute the validation process to support upgrades to existing systems and implementation of new systems.
Of Note II: Selected as Project Management Lead for the following projects: LAN\WAN Design and Cisco Switch Upgrades, National Transaction Services, SharePoint Deployment. Also, established sites for Florida Field Engineers, Florida Production, East Region Field Engineers and LandAmerica Live Response Team. Lead projects to completion by delivering high quality systems using enterprise level technologies. Engaged in project initiation, planning, and documentation.
Of Note III: Designed, Implemented and administrated Florida Asset Management Program which led to promotion to National Project Manager for companywide Asset Management program. Coordinated all vendor training for 20 Florida Production offices to include various software packages and hardware setup if needed. Supervised technical installation and sub-contractors to include environmental management/climate control/HVAC, chemical fire suppression, and construction trades with strong understanding of business process alignment with systems and data.
Completed numerous office expansion, relocations and new office construction while supporting 1000+users over 8 years.RECORDS OF EMPLOYMENTFIS GLOBAL - Remote AUGUST 2017 to FEBRUARY 29, 2024Served as Senior Project Manager and Program Manager, primarily responsible for management of Application Migration portfolios in support of data center migration initiatives. Served as Service Delivery Manager for Private Cloud and Automation Design Team.SERVICE DELIVERY MANAGER FEBRUARY 2021 TO FEBRUARY 29, 2024 Service Delivery Manager for Private Cloud and Automation Design Team. We handle all server design, BOM Creations and Finance Approvals for all server builds within FIS.
Helped create SNOW Automation process to reduce server build lead time from 89 days to 5 days for standard VM Server builds. Reduced Physical Server build lead time from over 6 months to 2-4 months depending upon lead time for receipt of equipment from vendors. Liaison between LOB ensuring all business requirements were accounted for and designs were in accordance with FIS Standards. Managed workload for 2 architects. Handled Special Projects for the Private Cloud and Automation Design Team & Build Team.SENIOR PROJECT MANAGER/PROGRAM MANAGER AUGUST 2017 TO FEBRUARY 2021 Coordinated and monitored the scheduling, costs, and technical performance of company programs relative to enterprise application migration. Aided in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts. Ensured adherence to master plans and schedules and developed solutions to program problems while directing work of incumbents assigned to program from various departments. Ensured projects are completed on time and within budget. Managed appropriate and actionable Change Controls in support of unplanned shifts to project scope or budget. Acted as advisor to program team regarding projects, tasks, and operations. Worked with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams to appropriately meet the needs. Managed project risk and engaged directly with technical teams to assist with problem resolution while serving as liaison between technical and non-technical teams. Managed Project Managers, Architects and Business Analyst for 3 Data Center Closures. Managed Firewall Team for Data Center Consolidation Program.INSIGHT ENTERPRISES Tampa, Florida March 2015 to AUGUST 2017Served as Enterprise Project Manager, primarily responsible for creating and engaging teams in support of various .Net Development and network infrastructure team initiatives, up to and including SharePoint Development, ASP.net application development, Network Core installs, Cisco VOIP Phone Deployments, Cisco ISE deployment, Jabber, Data Center Migration, and Cisco switch infrastructure upgrades and updates.SENIOR PROJECT MANAGER/SERVICE DELIVERY MANAGER Served as a Senior Project Manager in support of various Telecom and .Net development initiatives, including SharePoint (workflows, project server integration, and intranet), ASP.net for rights management, Cisco Phone Deployments, and Cisco ISE.
Provided project scheduling, justification, and forecasting to the appropriate project decision review board in support of budget and project scope approval. Defined and implemented effective incident response processes for handling occasional operational fires.
Managed a staff of 10 Project Engineers, Project Managers, and Coordinators, and Business Analysts in support of project delivery, reporting, and client support. Managed successful UAT testing with various clients leading to successful engagement closure in support of Cisco ISE and Cisco VOIP deployment projects.
Documented, reviewed and harvested stakeholder approvals for deployment and rollback plans, resulting in smooth, predictable, and uneventful production rollout.
Provided material project management support for health care related end client, including scope and change management, project status documentation, and requirements analysis. Effectively managed a 5 site, 40k seat Cisco VOIP phone deployment, start to finish, including project documentation, established governance, financial reporting, and stakeholder management for a team of 120, including internal staff, vendors, and local contractors. Effectively managed WebEx deployment for retail energy end client in support of WebEx Meeting and Collaboration solutions. Engaged frequently with internal customers to acquire and maintain a detailed level of application and product knowledge that translated into a closer adherence to the product requirements for the development team meeting product performance and support goals. Actively ensured coding standards and guidelines, cross functional risk analysis, and comprehensive documentation, resulting in higher quality releases and support capacity.
Produced appropriate project documentation relative to SOW, forecasts, project plans, and various register and logging documents.
Projects: Desktop Refresh, PBX to Cisco VOIP Upgrade, Cisco Core Switch Refresh, Data Center Refresh 80 sites within the US, Established Program for Desktop\Laptop refresh for 434 branches, 3 data centers, and 1 Headquarter Office. Global upgrade of Endpoint + WAN\LAN + Wi-Fi for 367 locations.BANK OF AMERICA Jacksonville, Florida SEPTEMBER 2013 to FEBRUARY 2015Served as VP Consultant and Senior Project Manager, primarily responsible for management of $5m portfolio which spanned 40-50 applications and 6000 servers, both physical and virtual. Engaged using multi-site deployment strategies to disparate sites for all facets of hardware\software installs and returns of Off Lease frames to the vendor.VP CONSULTANT, SENIOR PROJECT MANAGER - ENGINEERING Served as Team Manager in support of large scale multi-site enterprise environment upgrades and installs, focused mainly on server and telecom pieces.
Managed multiple Infrastructure Programs, including development of project scope, budget planning, delivery of milestones, in appreciation of customer requirements.
Leveraged reporting tools & collaboration strategies such as SharePoint, RACI diagrams, Communications Plans, Status Reports, and consistent call cadence to communicate clearly and concisely with business partners and vendors.
Successfully managed projects at 6 sites, located across 4 geographic regions.
Backfilled as a AIX System Administrator responsible for buildout or migration of Legacy Hardware and software in Capacity on Demand environment. Actively controlled Scope Creep via Change Management systems, Project Schedule tracking, and proprietary T-Minus schedules. Assumed full P&L Accountability and Financial Ownership for overall program of $5,000,000.
Engaged regularly with Design Architects in support of server configuration and technical requirements for procurement; delivery systems for multi-site deployment, and alignment of deployment resourced in the field. Served in an advisory capacity in support of technical determinations and recommendations for server configurations and requirements relative to procurement and deployment. Compiled Virtualization Configurations and build-out of requirements for procurement systems. Engaged in Security Audits and Access Reviews relative to Banking and PCI 3.X transaction technologies.BANK OF AMERICA - Jacksonville, Florida JANUARY 2009 to SEPTEMBER 2013Served as Project Manager, primarily responsible for management of 4 Fulltime Technical, 4 Consultant PMs and 20-30 Engineers and 40-60 Data Center Technicians in support of a $200m portfolio spanning 240 Applications and 60,000 physical and virtual servers.
VP TEAM MANAGER, PROJECT MANGER ENGINEERING Engaged as Lead Team Manager, working closely with the Project Management Office (PMO) in a large-scale enterprise environment, in support of end-to-end server builds, deployments and DMZ s. Managed multiple infrastructure projects, including development of project scope, budgets, planning and delivery of milestones, on time. Managed a $200m budget, including resources and resources, to the successfully delivery of projects and initiatives on time and under budget by 2%.
Served as stakeholder Liaison between business partners and vendors including reporting and technical writing. Leveraged 35 teams located across 30 geographic locations on 2,000 sub-projects. Assisted in the development of workflow process tracking, development of spreadsheets for inventory and server build status tracking. Performed initial buildout of servers via IBM Blade logic and other build methodologies. Responsible for performing all patches after receiving servers back from UAT testing prior to servers going into Production. Established Statements of Work (SOW) for internal and external client approvals. Assumed personnel Staffing Responsibility for quarterly, midyear and end of year reviews. Responsible for all Pay for Performance incentive bonuses.MERRILL LYNCH - Jacksonville, Florida APRIL 2008 to DECEMBER 2008Served as Project Manager, primarily responsible for serving as Lead of Provisioning Project Management, including purchase of equipment and coordination of technical requirements for approved Service Requests.
PROJECT MANAGER Interfaced between disparate Project Managers, Data Center Planning & Deployment (DCP&D) engineers, Global Network Services (GNS), Managed Storage and Merrill service partners.
Served as core contact, responsible for Multiple Projects providing ETAs and insuring projects are provisioned on time in accordance with published SLAs. Lead Daily Technical Reviews with Engineering, Project Managers, SA s and business representative (SCM) to identify and earmark hardware. Verify datacenter space and network availability.
Devised the appropriate ETA's for the all requests to set the client's expectations and modify ETA when situations arise where the original ETA can not be met.
Maintained server inventory using a consolidated inventory tools and the MHS database. Order HP servers though the Server on Demand (SOD) provisioning program or through individual orders for large projects.
Generate order in Purchasing requisition system (POL)
Maintained the physical\digital record and allocations for all completed projects. Coordinated the maintenance of servers in the MHSIS Served as Project Management Team Leader responsible for the end to end flow of Service Requests. SPOC/CPOC Single/Central point of contact for the CIS Team as well as the GTI alliance partners. Stakeholder responsible for developing business relationships to ensure a successful completion of the project lifecycle.
Responsibilities Included: Planning Phase Engage clients Review technical requirements provided in the Design Document as well as the Work Order Review application status and project summary Coordinate and conduct Technical Review to discuss project details Finalize and approve the request Work Orders Submit and Manage financials for business client's approvalLANDAMERICA FINANCIAL GROUP - Jacksonville, Florida MAY 2000 to APRIL 2008Served as Senior IS Engineer, responsible for oversight of 6 field engineers while maintaining technical operational readiness and WAN\LAN systems of enterprise IT resources in support of 1000+ users over 50 offices through the state of Florida.
SOLUTIONS ARCHITECT Assisted in Architecture of Regional & National Corporate IP Topology design, Connectivity Design Switched Cloud T-1 with on-demand ISDN Failover and VOIP. Data Demand & Usage Shaping. Included core infrastructure Design and Network Engineering of WAN, LAN, WLAN/WAP.
Engaged in Document Management system implementation for LandAmScan, EDI Management Push Demand via SMB & Email with Database Indexing via Key-Word and Key-Field through DocStar with Barcode page separation and indexing.
Assisted in Enterprise data architecture for the following offices Jacksonville Florida, Pensacola Florida, Orlando Florida Data Center, Tampa Florida Sunrise Florida, Ocala Florida, Tavares Florida, Tallahassee Florida and Sarasota Florida.
Supervised technical installation and sub-contractors to include environmental management/climate control/HVAC, chemical fire suppression, and construction trades with strong understanding of business process alignment with systems and data.
Developed companywide corporate images and deployed using Symantec Ghost, to include Ghost Multi-Casting, and Imaging from CD booting from USB storage devices. Completed numerous office expansion, relocations and new office construction while supporting 1000+users over 8 years. Served as Project Manager for LAN/WLAN design and installation of Cisco 1700 & 2950 Switches, coordination of contractors/vendors, installation and testing of WAN connectivity including T-1, ISDN, MPLS provisioning with Telco, design and building of server rooms to include rack mounted systems, Cat-5e cabling, uninterrupted power, environmental climate control, network topology and security. Responsible for Business Continuity Planning, Disaster Preparation and Recovery, coordination of equipment and personnel evacuations during a season with over 26 named Tropical Storms, 13 Hurricanes, with zero loss of data. Lead and monitored progress of assigned projects and reports status to IT Director, keeps current with new changes in technology, personnel practices, the automation of work flows, and title industry practices by attending technology and business classes and by acquiring and studying self-directed materials.
Adhered to corporate information security guidelines and promotes information security and the protection of automated corporate assets among co-workers by encouraging them to practice safe computing and follow information security guidelines. Developed, tested and Implemented Physical Asset Inventory program for the entire company saving $350,000-$470,000 annually in labor costs.OFFICIAL CREDENTIALS + ACCOLADESDepartment of Labor - Jacksonville, Florida 1997Technology CertificateNALCOMIS Logistics School - Pensacola, Florida 1992Navy Logistics Maintenance School, UNIX
Military Service Detroit, MI Dallas, TX Jacksonville, FL 1992 - 2000US Navy, Honorable Discharge, Navy Achievement Medal, Honor Graduate |
