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Title Customer Service Logistics Associate
Target Location US-NY-Brooklyn
Email Available with paid plan
Phone Available with paid plan
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Mobile: PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE:To obtain a full-time Logistics associate position where I can utilize my experience, skills and quality assurance in order to maximize the companys profit, ensure that the companys shipping needs are fulfilled effectively as well as allow for career growth within an organization.SUMMARY OF QUALIFICATIONS:Over 15 years of experience as a logistics associate. A comprehensive knowledge of inventory control and stockroom operations. Adept at performing quality control procedures for all incoming shipments. In-depth knowledge of processing & receiving shipments. Experience in handling customer service issues (CSIs). A thorough understanding of operating a cherry picker, U-boats, a pallet jack, and PDT scanner. Along with Ability to adhere all safety rules and regulations. Expert knowledge in utilizing Fed Ex, UPS, and LTL systems. Expert knowledge of MS Word & Excel with excellent customer service, written and verbal communication skills.SPECIAL SKILLS/CERTIFICATIONS:Certified in the use of the Cherry Pic. IATA Dangerous Goods Training. Operator Safety Certificate Training / Class II Walkie/ Walkie Rider.EMPLOYMENT EXPERIENCE:6/21- 12/23 Apparatus Studio, Logistics Associate, Brooklyn, NY.Created SOPs to ship product via UPS, Fed Ex, DHL, LTL, Freight Forwarders, and Crating Partners. Provided shipping and crating quotes. Coordinated set up pickups. Created commercial invoices for international shipments. Provided excellent customer service. Processed BOL's SLIs, Chamber of Commerce, COI's and sent confirmation emails to customers. Updated and sent weekly pick up request emails to crating partners. Sent shipping reminders of pick-up confirmations into the companys calendar. Provided additional support to companys packing and receiving team as needed in areas such as printing, data entry quality control.2/18-12/21 Persistent Systems, Logistics Analyst, New York, N.YShipping and receiving all packages. Inspected incoming raw materials against invoices and packing lists. Documented and maintained shipping and receiving logs. Maintained inventory of shipping supplies, replenished inventory as well as kept track of damaged goods and shortage items.11/11-8/16 Williams-Sonoma Stores/West Elm, Stock Associate Brooklyn, NYSupervision of yearly inventory. Assisted with training of new stock hires Handle purchase orders and assist with the shipping/receiving of store stock. Responsible for ensuring inventory quality/condition of items and implementing corrective action as required. Provide support for customer and store service delivery issues.06/09-08/10 Charles P Rogers, Shipping & Receiving Manager / Visual Merchandising Assistant New York, NYShipped merchandise using Fed Ex and UPS both ground and international. Provided support for customer service delivery issues. Assisted with the building of sets for catalogue photo shoots.05/08-03/09 Circuit City Product Flow Lead, New York, NYMaintained product control, inter-store transfers and visual displays.Supervised store location Gaming Experience while dealing with customer issues. Assisted with the shipping and receiving of warehouse truck. Helped build store location with the use of the Plan-O-Gram System.07/03-03/08 Gracious Home, Assistant Stock Supervisor New York, NYinventory control, inter-store transfers, set up of visual displays, as well as maintained an orderly stockroom. Trained all store associates for sales and stock. Built and repaired furniture for customer set-up and delivery. Shipped and received store inventory. Extensive knowledge of both Fed-Ex and UPS services.11/00- 01/03 Pier 1 Imports, Stockroom Coordinator, New York, NYTrained all associates on store operations. Built and repaired company furniture. Set-up deliveries using Fed Ex and UPS services. Supervised and assisted in Visual display set-up. Performed sales and customer services as needed.Maintained and organized an orderly stockroom.REFERENCES ARE FURNISHED UPON REQUEST

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