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Click here or scroll down to respond to this candidateCandidate's Name
ObjectiveA position where remote and office experience, skills, and positive attitude will be mutually beneficial.Professional SkillsB2B Print and Digital SalesBuilds and maintains relationship/rapport with all level business owners/marketers/agenciesStrong, Assertive CloserTeam leader, developer, trainerExpert Rebuttal SkillsExperienced in Social Media, SEO, SEM, Programmatic, PPC, and Keyword Sales/Marketing/PackagingCustomer ServiceKeeps customer satisfaction and loyalty a priorityFriendly, outgoing, and courteous at all timesEffective conflict resolution skillsComputer KnowledgeExperienced in Word, Excel, PowerPoint, Salesforce, as well as other CRM software.Quick learner and willing to learn other programs as neededSales/MarketingMeets DeadlinesMeets and exceeds quotas as well as personal goals. Award winning!Experienced in multiple account management, acquiring new accounts, and account retentionEffective team player/leader/manager skilled in building, training and motivating a strong team to increase the company bottom lineExperienceConsultantDomestic Consultant07/11-CurrentAdvise my multiple clients on all things domestic.Consult decorative ideas for their home within a set budget.Help create meal plans based on each persons dietary needs and or preferencesHelp my clients with household chores such as cooking, cleaning, and planning family events.Creativity Enthusiasm and Organizational skills are a must in my business, and I love the feeling of accomplishment I get from completing each task to perfection.My clients appreciate my meticulous nature100% of my business has been based on word-of-mouth advertisingUPS Temp AssignmentPayroll Associate11/2023-01/2024Processed and mailed payroll check to employees during peak seasonAudited union dues and made adjustments according to Union rules and company policies.Ensured compliance with all payroll-related laws and regulations, conducting regular audits and implementing necessary changes to maintain compliance.When handling Payroll for employees with multiple deductions, I ensured that each deduction is accurately calculated and deducted from the employee's gross pay. I carefully track and record each deduction to ensure proper allocation and transparency.Prepared and sent wage requests and payroll reports on time. Ensured proper processing of payroll deductions for taxes, benefits, and other deductions. Exercised strong attention to detail and data confidentiality.BMW USA Temp AssignmentWelcome Call Representative04/2023-10/2023Called customers regarding their new BMW to collect information for the manufacturers on customer feedback regarding their first impressions and experience with their new car.Assisted customers with questions regarding the technology by providing step by step instructions on how to use the iDrive system effectively.Accurately documented and addressed the customer feedback and/or complaints in order to improve their overall experience.Big Lots IncOmni Specialist06/22-02/23Diligently and enthusiastically addressed and resolved all customer concerns regarding orders and store experiences via email, chat, and inbound calls, while improving the customers experience by exceeding expectations of excellence.Discover Financial ServicesAccount Manager1/2017- 7/2021Remotely handled inbound and outbound calls on an automatic dialer regarding multiple levels of delinquent credit card accounts.Offered payment arrangements and programs according to company policies including verbatim disclosures, to fit the card members needs while maintaining a 100% promise kept rate monthlyUpsold direct payment option to help prevent future delinquencies.Williams-SonomaRemote Orders Specialist11/16- 12/16 (Seasonal)Received inbound sales and customer service calls from Home to place online orders for Holiday Peak seasonMcGraw-Hill EducationAdvanced Customer Service Rep04/16-10/16 (Temporary Assignment)Assisted administrators, students, and educators with placing orders for various curriculumsCreated resolutions for all customer complaints and or inquiries regarding orders and software issues within the company guidelinesAttended and successfully completed every elevated training class offered by the company to enhance skills and product knowledgeAwarded a 90-day attendance bonus for my dedicationIqorCustomer Service & Collection Agent11/10-06/11 Temporary positionResolved customers complaints and account balance issues in accordance with company policy Accurately documented each account handled.Attended company training seminars to perfect computer skills and customer relations to improve my performance.Maintained high quality assurance score Provided superior customer service as noted by the receiving of the Customer Compliment Call Awards |
