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Click here or scroll down to respond to this candidateCandidate's Name
Retired Air Force VeteranCharlotte, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESelected as Program Security Manager of the Year for the Air National GuardAcquired and revamped a previously marginally rated security program which received an"Outstanding" rating during an ACC security inspectionRecognized as an Outstanding Performer during security inspections on numerous occasionsReceived Commandant Award during skill level training for the highest grade point averageSelected as the Airman of the Year for the 2 Security Force Squadron, Barksdale AFB, LANominated for the 12 Outstanding Airman of the YearDeveloped numerous benchmarked plans and programsAir Force Material Command Security Inspections/Program Reviews during tenure in current position have received Excellent ratingsWilling to relocate to: Charlotte, NC - Mecklenburg County, NC - Pineville, NC Authorized to work in the US for any employerWork ExperienceAsset Protection SpecialistCabelas-Fort Mill, SCOctober 2023 to Present Demonstrates exceptional customer service during times where a customer or outfitter may appear in need or if acting in a suspicious manner. Monitors vehicles and parking lots to ensure a safe and secure environment for our outfitters, customers, or vendor Performs greeter functions at exit doors to ensure merchandise protection tools have been removed and product has been paid for when appropriate Encourages a strong level of commitment to asset protection programs with all outfitters and vendors. Actively participates in known loss investigations and exception report reviews. Assists in the investigation of criminal activity, policy violations, illicit behavior, workplace accidents, and instances of loss. Conducts information gathering, or integrity interviews as assigned or authorized Monitors or consults on compliance conditions related to our Firearms processes, procedures, and policies. Ensures all asset protection and security related systems are maintained & working appropriately. Identifies, follows up, and resolves security, safety, environmental and regulatory issues proactively or as assigned by supervisor or in coordination with the GM and facility management team. Conducts apprehensions for suspected shoplifting if/when authorized and trained according to company policy and procedure Assists Store or Distribution Center leadership by promoting safety programs to ensure a safe work environment, support safe work procedures, participate on safety committee. Monitor all physical security and merchandise protection standards. Prepares detailed and accurate reports in a timely manner. Loss Prevention ManagerHEB-Schertz, TXMarch 2023 to August 2023Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets. Audits and investigates sources of known losses. Monitors inventory to identify theft or shortages. Investigates suspicious customer and/or employee activity. Patient CoordinatorAkumin-Largo, FLJanuary 2022 to October 2022Answer patient calls, emails and questions, including finding insurance estimates. Confidentially manage patient accounts. Schedule patient visits and answer pre-visit questions, including about billing. Ensure compliance with professional standards & regulatory requirements. Team LeaderIon Labs-Largo, FLSeptember 2020 to September 2021Team lead for a production line of pharmaceutical products. Responsible for quality control, ensuring line efficiency and all aspects of packaging from start to finish in a fast paced manner. This includes ensuring using proper packaging and labeling products and as well efficient use of personnel and performing maintenance on equipment.Preparation ManagerGSP Companies-Clearwater, FLJanuary 2020 to April 2020Conducted inventory and quality control for all products ensuring accuracy. Guest Service Representative/Administrative Assistant -Peer Support Sober Living America-Tampa, FLOctober 2018 to January 2020Performs all administrative functions and correspondence for the Director and the residents. Provides peer support and recovery education for the residents. Coordinates with outside agencies to provide resident with basic human needs to include medical and mental healthcare. Provides tools necessary for recovery from substance addiction.Administration AssistantVIP Group-Jacksonville, FLJune 2018 to September 2018Responsible for correspondence and written communicationRecords maintenance and maintaining filing systemCustomer relations, answering calls and appointment setting Administrative AssistantMolly Maid-Jacksonville, FLDecember 2015 to May 2018Served as team leader providing all business administrative functions. Advanced Programs Administrative Specialist102 Fighter Wing-Otis, MASeptember 2004 to April 2015Reports directly to the wing commander, Otis Air National Guard Base, on all security matters for Secretary of the Air Force directed special access programs:Manages information, physical, personnel, operations, industrial and automated information system security programs for various customers in accordance with JAFAN/NISPOM/DCID and ICD guidanceProvides anti-terrorism, force protection, classification management and security education and training for over 150 special access program customersResponsible for conducting adjudication of security clearances packages submitted for nomination and maintains, tracks and briefs commanders on the status of pending customersConducts program briefings and unit/group self inspections, advises commanders on results and resolves discrepanciesClassified and COMSEC material custodianHandles security incident process and implements preventive measures as directed by higher headquartersControlled wing special access program budgetLead Security Administrative SpecialistBAE Systems-Lexington, MAJune 2008 to December 2011Advanced Programs Security Customer Service Manager: Reports directly to the Director, Electronic Warfare Systems, Hanscom AFB, on all security matters for Secretary of the Air Force directed special access programs:Manages information, physical, personnel, operations, industrial and automated information system security programs for various customers in accordance with JAFAN/NISPOM/DCID and ICD guidanceProvides anti-terrorism, force protection, classification management and security education and training for over 200 special access program customersResponsible for conducting adjudication of security clearances packages submitted for nomination and maintains, tracks and briefs commanders on the status of pending customersConducts program briefings/reviews and unit/group self- inspections, advises commanders on results and resolves discrepanciesAdvanced Programs Administrative Specialist53 Weapons Evaluation Group-Tyndall AFB, FLJanuary 2001 to September 2004Reported directly to the wing commander, Tyndall Air Force Base on all security matters for Secretary of the Air Force directed special access programs:Manages information, physical, personnel, operations, industrial and automated information system security programs for various customers in accordance with JAFAN/NISPOM/DCID and ICD guidanceProvides anti-terrorism, force protection, classification management and security education and training for over 150 special access program customersResponsible for conducting adjudication of security clearances packages submitted for nomination and maintains, tracks and briefs commanders on the status of pending customersConducts program briefings and unit/group self inspections, advises commanders on results and resolves discrepanciesResponsible for the security and logistical operations of US Navy and USAF combined test operationsClassified and COMSEC material custodianHandles security incident process and implements preventive measures as directed by higher headquartersControlled wing special access program budgetNCOIC, Personnel Security2 Security Forces Squadron-Barksdale AFB, LAMarch 1993 to January 2001Managed and provided technical guidance for the wing's personnel security programProcessed and submitted requests to OPM for personnel security investigations for security clearances, unescorted entry into restricted areas and special access programsReviewed and approved all required forms for accuracy and conducted local files checksAccomplished and processed applicants fingerprint cardsProcessed and maintained Special Information Files on wing personnelMaintained and input data into the Joint Personnel Adjudication System databaseConducted program reviews to ensure periodic reinvestigations were submitted at required intervals and maintained a PR tracking databaseEducationAssociateECPI University2016 to 2017AssociateChosen Healthcare Institute2014AssociateAmerican Military Institute2013Park University2011 to 2012Louisiana Technical University1995 to 1998High school diploma or GEDSkills Security (10+ years) Customer Service (10+ years) Operations Management (10+ years) Budget Management (10+ years) Data Entry Excel Management Experience Front Desk Guest Service Administrative Support (10+ years) Microsoft Office (10+ years) Hostess Time Management (10+ years) Manufacturing Experience (10+ years) Office Administration Military Experience Microsoft Excel Conflict management Computer literacy Guest services English Microsoft Word Office experience Assembly Clerical experience Information Security Financial Management Typing General counsel ICD-10 Home health (2 years) Patient service Medical terminology Microsoft Outlook Communication skills Computer skills Customer service Phone etiquetteMilitary ServiceBranch: United States Air ForceRank: Master SergeantCertifications and LicensesCNADriver's LicenseLoss Prevention QualifiedAssessmentsCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientJuly 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientHome health aide skills ProficientSeptember 2023Providing care to patients in a home settingFull results: ProficientWarehouse safety ProficientMarch 2023Using safe practices in a warehouse settingFull results: ProficientAttention to detail ProficientJuly 2024Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientSecurity guard skills ProficientJuly 2024Assessing risks, enforcing security standards, and handling complaints Full results: ProficientWork style: Reliability ProficientMarch 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientRetail customer service ProficientDecember 2021Responding to customer situations in a retail setting Full results: ProficientAdministrative support professional fit Proficient September 2020Measures the traits that are important for successful administrative support professionals Full results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientManagement & leadership skills: Impact & influence Proficient March 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientAdministrative assistant/receptionist Proficient October 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service ProficientMay 2021Identifying and resolving common customer issuesFull results: ProficientRetail customer service ProficientMarch 2023Responding to customer situations in a retail setting Full results: ProficientEarly childhood development ProficientMarch 2023Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationAreas of Expertise* Customer Service* Budget/Finance Management* Information Systems* Administration* Personnel Management* Computer Security* Operations Security* Equipment CustodianCore Competencies* Security; knowledgeable in relevant policies, instructions, guidelines, procedures, and strategies to promote effective information security and national security operations* General Management skills; utilizing administrative, planning, and organizational skills to recognize problems and execute solutions that streamline operations and achieve results without compromising security* Critical Thinking; utilizing logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems* Complex Problem Solving; identifying complex problems and reviewing related information to develop and evaluate options and implement solutions* Judgment and Decision Making; considering the relative costs and benefits of potential actions to choose the most appropriate oneComputer Proficiencies Microsoft Word, Excel, PowerPoint, Outlook, Access Joint Personnel Adjudication System (JPAS) Air Force Access Database (AFADS) IMPAC Finance Management System |
