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Street Address  --- PHONE NUMBER AVAILABLE --- EMAIL AVAILABLE EducationTowson University  Towson, MD August 2015  December 2019 B.S., Political Science - Law & American Civilization Thesis: Legislative Aspects of Physician-Assisted Suicide DeMatha Catholic High School  Hyattsville, MD August 2011  June 2015 High School Diploma with Honors  General StudiesProfessional ExperienceAmica Mutula Insurance  Columbia, MD November 2021  Present Customer Account Representative Learn & implement new office technologies from development to launch Manage various projects within a committee & team setting Communicate with internal/external stakeholders via phone & email Review customer policy/account information to ensure accuracy Record keeping of customer interactions, transactions, complaints, & comments Solicit sales of new or additional services or products Recommend improvements in products, services, & procedures to increase operational efficiency Junior Tennis Champions Center  College Park, MD May 2019  November 2021 Front Desk Receptionist Managed reception & front desk, director of first impressions for visitors Maintained high standards consistent with locations prestigious reputation Handled scheduling, external calls/emails, & other duties as assigned Provided membership information to prospective members Zoes Kitchen Inc.  Towson, MD August 2016  February 2019 Host Greeted guests, inform patrons of establishment specialties and features Maintained contact with kitchen staff, management, & serving staff to provide an excellent customer experience Operated cash registers to accept payments for food and beverages Inspected dining and serving areas to ensure cleanliness and proper setup Assisted other restaurant workers however needed such as serving food, beverages, bussing tables, & cleaning dishes Internship ExperienceHAMAMA  San Francisco, CA June 2018  August 2018 Intern Manufactured seed quilts for automated growing of microgreens in HAMAMA Grow Kits Maintained high-quality standards in productions, packaging, & fulfillment Assisted growing experiments to improve nutritional contents of microgreens Volunteer ExperienceSo Others Might Eat  Washington, D.C. February 2015  May 2015 Volunteer Served food to Washingtons homeless population Washed dishes throughout meal serviceCrescent Cities Center  Hyattsville, MD February 2014  May 2014 Volunteer Wheeled residents from room to room to patriciate in group activities Participated in games with residents Attended church services with residentsSkills, Qualifications, & CertificationsHard working, creative, extraverted team player with strong qualitative, quantitative, and organization skills. Outside the box thinker who works well with teams and individuals to implement innovative solutions. Possessing over six years of experience offering excellent administrative, operational, & financial management service. Insurance Producer: Line of Authority Property & Casualty  Microsoft Office Suite Certified Solutions Architect  Microsoft Outlook ITIL 4 Foundation  Mac OS  Keynote & Pages