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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARY OF SKILLS-Excellent interpersonal, customer service and multi-tasking skills-Strong analytical skills, highly motivated, and goal oriented-Excellent communication skills, Bilingual-Computer skillsPROFESSIONAL EXPERIENCESheraton Hotel, Mesa Arizona 1/2018 - PresentExecutive Housekeeper -Establish and/or implement operating procedures and standardsPlan and coordinate the activities of housekeeping supervisors and their crewCoordinate inspection or inspect assigned areas to ensure standards are metApply human resource management skills, such as hiring, training, scheduling and evaluating performanceComplete financial management tasks, such as setting and adhering to a budgetHandle administrative tasksSheraton Grand Hotel, Mesa Arizona 1/2018 - PresentExecutive Housekeeper -Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Inspect work performed to ensure that it meets specifications and established standards. Perform or assist with cleaning duties as necessary. Confer with staff to resolve performance and personnel problems, and to discuss company policies. Establish and implement operational standards and procedures for the department supervised. Investigate complaints about service and equipment, and took corrective action. Recommend changes that could improve service and increase operational efficiency, Issue supplies and equipment to workers. Did all scheduling and payroll.Fontainbleau Miami Beach Hotel, Florida 11/2013 - PresentHousekeeping Supervisor Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Inspect work performed to ensure that it meets specifications and established standards. Perform or assist with cleaning duties as necessary. Confer with staff to resolve performance and personnel problems. Establish and implement operational standards and procedures for the department supervises. Recommend changes that could improve service and increase operational efficiency. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.St. Regis Bal Harbour, Florida 01/2011 11/2013Housekeeping Supervisor Oversee activities directly related to providing service. Manage Staff, preparing work schedules and assigning specific duties. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Inspect work performed to ensure that it meets specifications and established standards. Perform or assist with cleaning duties as necessary. Confer with staff to resolve performance and personnel problems, and to discuss company policies. Investigate complaints about service and equipment, and take corrective action. Inspect and evaluate the physical condition of facilities to determine the type of work required. Maintain required records of work hours and other information. Establish and implement departmental policies, goals and objectives.Captain / Server Present menus to patrons and answer questions about menu items, making recommendations upon request. Take orders from patrons for food or beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes as required. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customer, clean tables or counters after patrons have finished dining.The Ritz Carlton Hotel, Miami, Florida 12/2003 01/2012Call Center Agent Operated telephone switchboard to answer, screen and forward calls, taking messages and scheduling appointments. Performed administrative support tasks, heard and resolve complaints from customers and the public. Transmitted information or documents to customers, using computer, mail or facsimile machine. Analyze data to determent answers to questions from customers, public and staff. Provided information about the establishment such as location of departments or offices, employees within the organization, or services provided.Captain / Room Server - In charge of arranging dinners, parties, meetings, and any other desired request. Responsible for above average satisfactory service. Delivered meals, drinks and any other accommodations prompt and efficiently to guest.EDUCATIONCollege of Business Technology 04/2008 09/2010Bayamon University 06/2000 09/20035421 W. Indian School Rd.Phoenix Arizona 85031P H O N E PHONE NUMBER AVAILABLE * E-MAIL EMAIL AVAILABLE |
