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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEEDUCATIONBachelor of Arts, Communication Studies, public relations emphasis; minor in Aug 2017- Aug 2021Public Health, University of North Carolina at CharlotteCourses include Principles of Public Relations, Public Speaking, Communication Theory.EXPERIENCEAssociate Banker, JP Morgan Chase & Co, Charlotte, NC July 2022- April 2024Engaged with clients as they enter the branch, greeting them by name, and making them feel welcomed. Manage the lobby, schedule appointments, check clients into the que and make sure they are being attended to by the best banker in order to meet their financial needs.Performed everyday transactions while building long lasting relationships with each client; which include withdrawals, deposits, payments, online banking, notary services, maintenance on accounts, referrals, and account opening.Managed cash entities such as cash vault, ATM, and cash recycler while complying to bank policy and procedures.Customer Service Representative, Equitable, Charlotte, NC April 2021- April 2022Delivered exceptional customer service while adhering to attendance guidelines, quality, productivity, availability, after call work, and adherence goals established by the department.Exceptional in multi-tasking being able to navigate multiple administrative systems, including but not limited to; Windows XP, Access Database programs, product specific legacy/updating systems, internet/intranet, image, and workflow system, etc., and perform basic calculations using on-line tools.Answered 45-60 inbound calls daily, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals.School Of Ministry Intern, Greater Life Church, Matthews, NC Jan 2021- May 2021Worked under a team of pastors where I shadowed each area of ministry, engaged with the community, built personal relationships, and learned the necessities to be a successful minister under each department.Coordinated and organized for all services and local events held at the church such as the Womens Event and the North Carolina Assemblies of God Conference.Composed and preached a sermon for tithe and offerings among an audience of 300 plus increasing the overall tithes by 20% within a week.ACTIVITIES AND AFFILIATIONSYoung Adult Coordinator & Youth Leader, Central Church, Charlotte, NC Dec 2022- PresentPrepare talks, events, and market activities amongst 30 plus young adults each week.Mentor youth one on one and in small groups by cultivating meaningful relationships that help guide them through daily life based on biblical principles.Organize administration details such as membership, attendance, and contact information through online platform.