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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE (C)Street Address
Experience:9/08 - CSX FL4/18 Crew DispatcherEnsure compliance with all railroad rules and regulations for safety, operations and the Federal Railroad Administration. Contact individual crew members and direct them to their assigned trains. Performed all duties on RACF/Mainframe System. Complete reports, processed data and performed other duties.12/06 - Wachovia Bank, NA FL9/08 Help Desk AnalystProvided technical support to bank employees on software, hardware and how to questions. Provided Network Administration and Novell Administration for retail and corporate entities. Liaison between employees and internal IT departments. Created daily reports on outages. Escalate corporate wide outages to appropriate IT groups. Handled tier II issues that could not be solved by Tier I help desk analyst.04/05- Comcast Cable FL02/08 CHSI Customer Account Executive IISupport high speed internet customers who arent able to connect to the internet. Troubleshoot Modem connectivity, installation and configuration problems. Liaison between customer and internal departments.Provide customers with information regarding all services available including prices, programming, and equipment instructions. Input the computer requests for installation, changes of service, disconnects, and repair service. Accurately conveys and interprets company service and procedures, as well as programming line-ups and costs for services to subscribers. Resolve customer concerns in a polite, efficient, and professional manner. Sell various levels of services including premium upgrades and High Speed Internet services.2/98 - Morgan Stanley NY9/04 TEG Manager (Technical Escalation Group)Manage a group of 5 second level support analysts. Liaison with the five engineering groups in Morgan to provide support for new products that are being introduced into the environment (i.e.., XP, Exchange). Responsible for the day-to-day operations of the group. Monitor queue for high priority tickets. Perform SMS pushes locally and worldwide. Troubleshoot SMS deployment problems. Implemented outsourcing models for SMS deployments. Manage the vendor that is responsible for SMS deployments. Part of Core Partners Team that makes decisions on software and applications are going into the environment.Assisted in the rollout of 3,000 Windows XP machines at three locations in New York. Rollouts consisted of two phases. First phase was data mining to determine what each user had on their machine and what applications would be portable to Windows XP. Second phase was implementation, installation and configuration of the new Windows XP machines on users desk.Senior Support Analyst - NYPerform NT administrative duties such as (creating users, password changes, intruder lockouts, adding/removing PC's from the domains, adding/removing users groups). Serve as escalation and project manager for a group of 7 support analyst. Provide support to 1,200+ users in IT, Operations and Corporate Treasuries. Install, configure and Q&A new software (market data/third part/proprietary). Troubleshoot 2nd level problems with market data/network. Monitor NetWare 3.x and Windows NT servers. Assisted in Windows NT 4.0 workstation rollout and server migration. Build, configure and troubleshoot PC's and Laptops. Support users on Microsoft Office Suite 97, Netscape mail, Mainframe and RAS.9/97 - Amber Consulting Services Consultant VA12/97 Hired as a consultant to setup and network a small office of 5 computers. Purchased all hardware, software and networking items. The office operating system was Windows 95. Stress tested all applications for functionality with Windows 95. Setup all users accounts and security.3/97 - donaldson, Lufkin & Jenrette Consultant - NY6/97 Hired as a consultant to assist in Windows NT 4.0 rollout. Windows NT rollout consisted of two phases. The first phase was the configuration and installation of new machines. Installed new hard drives, RAM chips, NIC cards, Windows NT 4.0, Microsoft 95 and all proprietary market data applications. The Second phase was the configuration and upgrade of machines that were already in use. Upgraded drivers, hard drives, memory and Windows NT 3.51 to Windows NT 4.0. All machines were networked using TCP/IP and IPX/SPX.9/93 - Goldman Sachs IBD help Desk Analyst Consultant - NY3/97 Supported over 2,500 Investment Banking Division users worldwide on Windows NT 3.51Microsoft Exchange, Microsoft Remote Access and Goldman Sachs Unix. Integrated and distributed market and proprietary software. Administered and maintained an inventory of 250 laptops. Supervised the weekend shift on the Help Desk, during which the response time on calls decreased by 25% and caller satisfaction increased by 10%. Worked closely with the networking group to assure that all worldwide (Hong Kong, London, Japan, etc) network connections were functional. Primary contact for partners and limited partners on the help desk.Database Administrator/Software Support Specialist/Trainer - ConsultantSupervised Database Administrators. Created training material and taught Microsoft Excel classes to word processors, secretaries, analysts, associates and partners. Trained all levels of personnel in Microsoft Word and Windows NT 3.51, as well as, market data packages (Apage, Reuters, and Factset). Liaison between Data Resources and the Help Desk. Improved Data Resources turn around time on jobs by 25% using ODBC to connect to vendors and Oracle databases.11/90 - Lehman Brothers Equities Administrative Assistant NY7/93 Created and maintained analyst model (income, balance) in Microsoft Excel. Some knowledge of cash flow and valuation models. Liaison between Editorial/Production and analysts (ASAPs, Industry Briefs and Company Reports). Primary Morning Meeting Notes Representative (Elite Publications Team). Produced and automated summary sheet in Wang, which reduced the amount of time spent on compiling analyst notes by 75%. Trained analyst assistants and secretaries on Microsoft Office Suite (Word, Excel and PowerPoint), Wang, Freelanceetc.Software:Windows (NT 3.51, 4.0, 2000, XP, Vista, 10)Novell 9.1Lotus Notes 6Microsoft CommunicatorMicrosoft ExchangeMicrosoft SMS (1.0 & 2.0)Internet Explorer 5, 6 & 7Microsoft Office Suite (4.3, 97, 2000, 2003, XP, 2007, 2013)Microsoft Remote AccessSome knowledge of Visual Basic, UNIX, WordPerfect 5.0, PageMaker, Wang (OIS & VS)Education:2004 Licensed Mortgage Broker (Florida)1992 Cornell University Off-Site ProgramAccounting, Macro Economics, Public Speaking, Business Writing, Creative Supervisory Skills, Cultural Diversity, History |
